Miyanda Muleya Mawini Mutakwa
Kalulushi,08
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Manager in Training
Petrolink
Kalulushi
02.2013 - Current
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Insurance Agent
Phoenix Insurance
Luanshya
10.2017 - 02.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Indoor Residue Sprayer
Masaiti District Health Office
Masaiti
10.2009 - 12.2009
- Adapted quickly to work site changes by adjusting techniques or selecting alternative coatings as needed for optimal results.
- Ensured safety compliance by correctly wearing protective gear and following established procedures during the spraying process.
- Increased efficiency by planning work schedules according to weather conditions or other external factors affecting spraying operations.
Data Collector Enumerator
Masaiti District Health Office
Masaiti
09.2009 - 10.2009
- Effectively communicated findings from collected data through clear visualizations and concise written summaries for stakeholder review.
- Maintained strong professional relationships with respondents during interviews, fostering trust and cooperation throughout the data collection process.
- Successfully completed numerous surveys within given timeframes, demonstrating strong time management skills and attention to detail.
- Ensured timely completion of assigned tasks by diligently adhering to project deadlines and schedules.
- Complied with ethical guidelines by maintaining confidentiality of respondent information at all times during the enumeration process.
- Attended training sessions and workshops on best practices in data collection techniques, enhancing personal skillset and knowledge base.
Education
Certificate - Public Relations
Luanshya Technical
Luanshya, Zambia12.2006
Certificate - Tourism And Travel Services Marketing Operations
ZIBSIP
Kitwe, Zambia12.2004
High School Diploma -
Luanshya Girls Secondary
Luanshya 12.2002
Skills
- Staff Leadership
- Technical skills
- Business Development
- Staff Supervision
- Inventory Control
- Customer Service
- Marketing
- Marketing promotions
- Customer Relations
- Staff Training
- Documentation And Reporting
Hobbies
Traveling
camping
nature
Languages
Lenje, Tonga, Bemba
Native language
Nyanja
Advanced
C1
Timeline
Insurance Agent
Phoenix Insurance
10.2017 - 02.2018
Manager in Training
Petrolink
02.2013 - Current
Indoor Residue Sprayer
Masaiti District Health Office
10.2009 - 12.2009
Data Collector Enumerator
Masaiti District Health Office
09.2009 - 10.2009
Certificate - Public Relations
Luanshya Technical
Certificate - Tourism And Travel Services Marketing Operations
ZIBSIP
High School Diploma -
Luanshya Girls Secondary