MIYOBA TEPULA
Lusaka
Summary
Organized Accounts Assistant knowledgeable in various accounting programs and possessing solid computer skills. Experienced in handling bookkeeping activities and correcting account errors. Adept at analyzing complex situations and finding creative solutions to challenging problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Accounts Assistant and Payroll Officer
Automotive Performance Centre
01.2023 - Current
- Maintaining clean and organized files by keeping accounts payable records up-to-date.
- Processing payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Preparing and emailing invoices to customers, processing payments, and documenting account updates.
- Communicating and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- preparing monthly employee compensation using payroll software
- statement reconciliations
Underwriting assistant
Natly Insurance Agency
01.2021 - Current
- Issuing insurance covers on behalf of Madison General Insurance
- Advising clients on which insurance products are available
- Selling insurance covers to both new and existing clients
- Responding to customer requests via telephone and email and effectively answered questions and inquiries.
Administrative Assistant and workshop supervisor
Automotive Performance Centre
09.2020 - 01.2023
- Issuing of quotation and handling of cash sales
- Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handling customer complaints
- Supervising workshop employees
- Interacting with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Executing record filing system to improve document organization and management.
- Restocking of supplies and placing purchase orders to maintain adequate stock levels.
- Handling client correspondence and tracking records to foster office efficiency.
- Processing invoices and expenses using PASTEL to facilitate on-time payment.
Sales Assistant
TKNM ENTERPRISE, TUMI
01.2014 - 12.2016
- Performed sales transactions
- Performed daily cash reconciliations at end of business day
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained records related to sales, returns and inventory availability.
- Supported loss prevention goals by monitoring shopper behavior.
- Worked independently with minimal supervision.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Arts - Business Administration With Economics
University of Zambia
Lusaka10.2020
High School Diploma -
Kabulonga Girls High School
Lusaka2013
Skills
- Financial Management
- Human Resource Management
- Strategic Management
- Microsoft Office (Excel, Word, publisher, PowerPoint)
- PASTEL accounting software and payroll software
- Payroll Processing
- Complex problem solver
- Fast learner
- Ethically and goal oriented
- Innovative and efficient
- Ability to work under various conditions
- Resource Coordination and Allocation
- Ease with Computers and Technology
- Document and File Management
- Multitasking and Time Management
- Accounts Payable and Receivable
Certification
Monitoring and Evaluation-Southern Africa Institute of Leadership-2020
Project Management – Southern Africa Institute of Leadership -2020
Languages
English
Native language
LOZI
Upper intermediate
B2
Nyanja
Upper intermediate
B2
references
Name: Ms Fenny Tembo Name: Ms Jessie Nkhowani
contact: +260977844147 Contact:+2609791408666
email:fennytembo@gmail.com Organization: The University of Zambia
Organization: Automotive Performance Centre.
Timeline
Accounts Assistant and Payroll Officer
Automotive Performance Centre
01.2023 - Current
Underwriting assistant
Natly Insurance Agency
01.2021 - Current
Administrative Assistant and workshop supervisor
Automotive Performance Centre
09.2020 - 01.2023
Sales Assistant
TKNM ENTERPRISE, TUMI
01.2014 - 12.2016
Bachelor of Arts - Business Administration With Economics
University of Zambia
High School Diploma -
Kabulonga Girls High School
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