Mohamad Al-Ali
Tyre,Lebanon
Summary
Offering strong leadership and problem-solving skills with background in team management and project coordination. Knowledgeable about streamlining processes, improving operational efficiency, and fostering positive team environments. Ready to use and develop skills in strategic planning, communication, and resource management in Management role. Resourceful Operations Manager with knack for streamlining processes and improving team performance. Spearheaded multiple initiatives that enhanced operational efficiency and reduced costs across departments. Known for fostering collaborative work environments and driving continuous improvement.
Overview
25
25
years of professional experience
Work history
Operations manager
Virgin Blue Company LTD
Kitwe, Zambia
05.2023 - Current
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Optimised workflow procedures with strategic planning and team coordination.
- Reduced overhead costs through efficient resource allocation and budget management.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Managed over 50 customer calls per day.
CEO / Owner
Zazo Investments LTD
Solwezi, Zambia
04.2017 - 04.2023
- Oversaw financial operations to maintain fiscal health of the company.
- Enhanced stakeholder relations by regular communication and transparency.
- Developed corporate policies, improved ethical standards across the organisation.
- Targeted operational inefficiencies to improve profit margins.
Regional Marketing & Sales Manager
Zalco
Lusaka, Zambia
04.2014 - 03.2017
- Led high-performance sales teams, ensuring achievement of targets.
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Enhanced market penetration with effective territory management.
- Increased sales by 10%.
Manager
Issam Investments LTD
Lusaka, Zambia
03.2010 - 03.2014
- Piloted change management initiatives successfully improving organisational adaptability.
- Fostered a positive work environment with regular team-building activities.
- Cultivated strong relationships with clients to secure repeat business.
- Delegated tasks efficiently to maximise productivity.
Team leader / Completion Excutive Officer
Norwegian's People Aid (NPA)
Tyre, Lebanon
01.2007 - 12.2010
- Increased team cohesion by implementing regular feedback sessions.
- Encouraged open communication, fostering a positive work culture.
- Monitored daily operations whilst reducing operational cost significantly.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Conducted a work-shop in Jordan on ERP.
- Led project coordination, resulting in timely delivery.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Streamlined workflow for a more efficient process.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Managed professional data base entry handling.
- Implemented new working methods which improved overall efficiency of the team operations.
Manager
Lacosta
Tyre, Lebanon
01.2007 - 01.2010
- Maintained inventory control, reduced stock shortages.
- Optimised resource allocation for increased profits.
- Boosted department efficiency by streamlining operational processes.
- Facilitated staff training, resulting in better customer service.
- Fostered a positive work environment with regular team-building activities.
- Implemented cost reduction measures, reduced overhead expenses.
Manager of operations
Gotango
Tyre, Lebanon
08.2005 - 12.2006
- Maintained high safety standards to minimise workplace accidents,.
- Facilitated effective communication with clear and concise briefings.
- Developed contingency plans, ensuring continuous operation during crisis situations.
- Championed employee training initiatives for skill enhancement of the workforce.
- Managed complex projects for better team productivity.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Organised financial and operational data to help with yearly budgeting and planning.
Waiter
Baguette
Tyre, Lebanon
07.2000 - 07.2005
- Delivered excellent customer service through friendly and polite interaction.
- Managed table settings for optimal dining experience.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Stayed up to date on menu changes to accurately answer customer queries.
- Increased order value by upselling sides, drinks and desserts.
- Advised on food and drink choices based on customer preferences.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Accurately took orders, making menu recommendations as appropriate.
Education
Bachelor of Business Administration - Business Management
Lebanese International University
LebanonSkills
- Resilience in high-pressure situations
- Crisis resolution
- Leadership development
- Crisis handling
- Logistics coordination
- Customer relationship management
- Interpersonal communication
- Product knowledge
- Equipment Maintenance
- Budget management
- Knowledge of ERP systems
- Cost reduction and efficiency
- SQL database understanding
- Financial reporting
- Performance monitoring
- Warehouse Management System
Timeline
Operations manager
Virgin Blue Company LTD
05.2023 - Current
CEO / Owner
Zazo Investments LTD
04.2017 - 04.2023
Regional Marketing & Sales Manager
Zalco
04.2014 - 03.2017
Manager
Issam Investments LTD
03.2010 - 03.2014
Team leader / Completion Excutive Officer
Norwegian's People Aid (NPA)
01.2007 - 12.2010
Manager
Lacosta
01.2007 - 01.2010
Manager of operations
Gotango
08.2005 - 12.2006
Waiter
Baguette
07.2000 - 07.2005
Bachelor of Business Administration - Business Management
Lebanese International University
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