Mohamud Aden
Ndola
Summary
Multi-talented business leader bringing 12 years of experience as successful CEO, General Manager andd Operations. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs. Key expertise in Transportation, warehousing and Fuel industry.
Overview
12
12
years of professional experience
Work History
Chief Executive Officer
Masamy Logistics Limited
Ndola
08.2019 - Current
- Developed strategic plans and objectives to ensure organizational growth and profitability.
- Created financial models to forecast future business performance and identify areas of improvement.
- Established policies, procedures, and protocols to improve operational efficiency.
General Manager
Suban Petroleum Limited
Ndola
01.2015 - 12.2017
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Structured HR consulting services to support clients during organizational developments and changes.
Operations Manager
Suban Petroleum Limited
Ndola
10.2012 - 12.2014
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Planned delivery routing, team workflows and promotional initiatives.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Supported accident investigations and prepared related paperwork.
- Measured and reviewed performance via KPIs and metrics.
- Monitored resource use to achieve set goals within budget constraints.
- Contributed to proposal and contract development, negotiations and meetings.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Conducted periodic assessments to evaluate company's financial performance.
- Crafted operations best practices using audits and project management team feedback.
- Generated performance and labor strategies to compete in new and existing markets.
- Created corrective actions based on adverse KPI trends.
- Resolved challenges associated with company websites, vendors and telecoms.
- Published customer satisfaction results from feedback forms and correspondence.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Engaged with existing and potential clients to gain insight into needs.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Created company handbook to document corporate policies and procedures.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Prepared financial analysis for contract negotiations and product investment decisions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
BBA - Bachelor (Hons) in Business & Entrepreneurship Dev
Kuala Lumpur Metropolitan University
Kuala Lumpur, Malaysia12-2011
High School Diploma -
Asas International School Islamabad
Islamabad, Pakistan05-2007
Skills
- Financial Strategy Management
- Profitability Improvement
- Strategic Planning
- Business Development And Planning
- Financial Forecasting
- Policy Development And Optimization
- Policy And Procedure Modification
- Process Improvements
- System Improvement
- Security Optimization
- Financial Administration
- Cash Management
- Program Monitoring
- Strategic Direction
- Program Management
- Program Leadership
- Business Expansion
- Solution Management
- Budgeting And Cost Control
- Negotiation
- Risk Management
- Administrative Oversight
- Operations Management
- Case Management
- Consulting
- Customer Service Management
- Client Relationship Management
- Policy Development
- Time Management
- Business Forecasting
- Administrative Skills
- Supply Chain Management
- Project Coordination
- Business Trend Research
- New Business Development
- Budget Reporting
- Planning And Execution
- Document Processing
- Market Strategies
- Relationship Building And Management
- Inventory Forecasting
- Word Processing
- Contract Negotiation
- Marketing
- Office Management
- Effective Planning
Affiliations
- Walking
- Jogging
- Camping
- Cycling
- Hiking
- Reading
- Watching Documentaries
Languages
English
First Language
Somali
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Arabic
Intermediate (B1)
B1
Swedish
Elementary (A2)
A2
References
References available upon request.
Timeline
Chief Executive Officer
Masamy Logistics Limited
08.2019 - Current
General Manager
Suban Petroleum Limited
01.2015 - 12.2017
Operations Manager
Suban Petroleum Limited
10.2012 - 12.2014
BBA - Bachelor (Hons) in Business & Entrepreneurship Dev
Kuala Lumpur Metropolitan University
High School Diploma -
Asas International School Islamabad
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