MOLLY TATA

• Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
• Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
• Premium collection, reconciliation and Banking of premiums.
• Provided extensive quality assurance training via both in-person and remote teleconferences.
• Conducted data review and followed standard practices to find solutions.
• Recorded, analyzed and distributed statistical information.
• Monitored staff organization and suggested improvements to daily functionality.
• Implemented new quality assurance and customer service standards.
• Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings
• Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods
• Implemented new quality assurance and customer service standards
• Recorded, analyzed, and distributed statistical information

WORK EXPERIENCE AT AFRICAN VIEW TOURS AND SAFARIS.

• Arranged travels,accommodation for groups,couples,executives and special needs clients.
• Managed over 50 calls and emails per day.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination
• Followed up with customers to increase customer service with travel plans
• Collaborated with colleagues to create and promote special travel packages
• Updated and maintained customer databases to increase customer retention
• Conducted market research to investigate potential new travel destinations
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered
• Generated reports on travel trends and customer feedback to inform business goals
• Promoted dedicated customer service and support by promptly resolving customer complaints
• Implemented automated office systems, optimizing client, and data communications as well as records management