MONDE SITALI
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Site Manager
Nvumabaranda Public Health Services Ltd
01.2020 - 05.2023
- Managed daily operations of the site, including staff and contractors.
- Ensured compliance with safety protocols, regulations and standards.
- Developed strategies to improve operational efficiency and reduce costs.
- Monitored job progress to ensure quality standards were met.
- Coordinated workflow between departments to maximize productivity.
- Responded promptly to customer inquiries or complaints.
- Maintained records of inventory, assets, personnel and other relevant data.
- Prepared budgets and monitored expenses to stay within allocated limits.
- Assigned tasks and delegated responsibilities among team members.
- Established policies, procedures and guidelines for the operation of the site.
- Mentored new employees on safety protocols, processes and procedures.
- Resolved conflicts between staff members in a timely manner.
- Implemented systems for tracking employee attendance, performance reviews and payroll processing.
- Negotiated contracts with suppliers for services such as catering or transportation needs.
- Complied with operational standards and OSHA regulations.
- Conducted quality control inspections to uphold high standards of workmanship.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
Human Resource Officer
Nvumabaranda Public Health Services
05.2017 - 02.2019
- Developed, implemented and maintained recruitment policies and procedures.
- Analyzed job descriptions to determine job requirements and qualifications.
- Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Provided advice and guidance regarding disciplinary actions when needed.
- Monitored adherence to employment laws within the organization.
- Reviewed resumes and applications for potential candidates.
- Managed employee relations issues such as grievances or complaints.
- Ensured compliance with safety regulations in the workplace.
- Addressed harassment allegations, work complaints or other employee concerns.
Logistics and Human Resources Officer
Luwi Cleaning Solutions
08.2016 - 04.2017
- Developed, implemented and maintained recruitment policies and procedures.
- Analyzed job descriptions to determine job requirements and qualifications.
- Addressed harassment allegations, work complaints or other employee concerns.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Scheduled or conducted new employee orientations.
- Promoted readily available supplies by procuring items and taking inventory regularly.
- Purchased items and took inventory regularly to maintain proper supply levels.
- Prevented staff shortages by ensuring ample team members were scheduled for each shift.
- Oversaw soldier payroll and unit accounting.
Acting Manager
Luwi Cleaning Solutions Ltd
01.2016 - 07.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
Financial Administrator
Luwi Cleaning Solutions Limited
Chililabombwe, Zambia
05.2015 - 12.2015
- Maintained accurate records of all financial transactions.
- Provided support to the finance department in various tasks such as accounts payable, accounts receivable, budgeting and forecasting.
- Performed monthly reconciliations of bank statements and general ledger accounts.
- Monitored compliance with regulatory requirements related to accounting activities.
- Developed strategies for improving cost-effectiveness across the organization's operations.
- Tracked changes in laws related to taxes, regulations, insurance policies, ensuring compliance with applicable rules and regulations.
- Performed account reconciliations and conducted investigations into discrepancies.
- Tracked and documented expenses to maintain operations within budget.
- Interpreted and applied legal, contractual and accounting requirements to maintain compliance.
- Managed relationships with tax authorities, bankers and auditors.
Debt Collector
Chililabombwe Municipal Council
Chililabombwe, Zambia
03.2014 - 04.2015
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Verified accuracy of account information and updated records accordingly.
- Reconciled discrepancies between customers' accounts and statements of account.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Performed regular reviews of assigned accounts to ensure compliance with company policies.
- Ensured all collection activities complied with applicable laws and regulations.
- Advised customers on methods of avoiding future delinquencies through budgeting techniques.
- Applied analytical skills to prioritize accounts based on collectability.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Achieved monthly collection targets through effective negotiation techniques.
- Answered customer questions regarding account discrepancies or problems.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
Management Information System Accountant(Intern)
Konkola, Copper Mine plc, Chililabombwe
01.2011 - 02.2011
- Assisted with the preparation of financial statements, reports, and budgets.
- Assisted with accounts payable and receivable activities such as invoice processing and payment distribution.
- Supported efficient accounting operations with high-quality administrative support.
- Analyzed balance sheets for mistakes and inaccuracies.
- Checked figures and postings for correct entry and proper codes.
- Reviewed general ledger entries for accuracy and completeness.
Education
Degree - Business Administration
University of Lusaka
01.2019
Accounting Technician Diploma -
National Institute of Public
Administration (NIPA)
01.2012
Grade 12 Secondary School Certificate -
St Joseph’s High School
01.2007
Skills
- SKILLS, ATTRIBUTES AND
- CORE COMPETENCIES
- Effective communications
- Skills
- Team player
- Interpersonal skills
- Organization skills
- Management skills
- Attentive to detail
- Able to work under tight
- Deadlines
- Resourceful
- Proactive
- Open minded
- Time management
- Able to work with
- Minimal supervision
- Self-starter
- Honest
- Reliable
- Integrity
- A licensed Class B Driver
- Computer literate
- Proficient in MS Word
- Excel and Access
- Pastel Accounting
Affiliations
A trained, skilled and experienced Accountant, Human Resource and Business Administrative specialist with over four (8) year’s work experience in providing quality finance and accounting support; logistics and operations management; recruitment and selection support; procurement support; inventory management; performance management support as well as payroll administration support. Endowed with exceptional work attributes, skills set and an approachable disposition that render a great performer and a people person.
Certification
Cell: +260968 276551 | Email: sitalimonde3@gmail.com
| Date of Birth: 3 April, 1990
| Marital Status: Married
| Sex: Female
| NRC No.: 382088/74/1
| Nationality: Zambian
| Physical Address:Banana 1, Kalumbila.
Interests
- Baking
- Travelling
- Networking
Timeline
Site Manager
Nvumabaranda Public Health Services Ltd
01.2020 - 05.2023
Human Resource Officer
Nvumabaranda Public Health Services
05.2017 - 02.2019
Logistics and Human Resources Officer
Luwi Cleaning Solutions
08.2016 - 04.2017
Acting Manager
Luwi Cleaning Solutions Ltd
01.2016 - 07.2016
Financial Administrator
Luwi Cleaning Solutions Limited
05.2015 - 12.2015
Debt Collector
Chililabombwe Municipal Council
03.2014 - 04.2015
Management Information System Accountant(Intern)
Konkola, Copper Mine plc, Chililabombwe
01.2011 - 02.2011
Degree - Business Administration
University of Lusaka
Accounting Technician Diploma -
National Institute of Public
Administration (NIPA)
Grade 12 Secondary School Certificate -
St Joseph’s High School