Monica Chimuka
Lusaka,09
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities.
Results-driven and resilient in developing teams while improving processes and increasing productivity.
Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services.
Reliable team player committed to building high-performing teams.
Overview
20
20
years of professional experience
Work History
Operations Manager
Kuweza Freightways
02.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Sit on the Audit, Valuation and Commercial
Chirundu Council
12.2021 - 01.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Branch Manager
Customized Clearing And Forwarding Limited
04.2015 - 08.2022
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Clearing Officer
Customized Clearing And Forwarding Limited
12.2006 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Clearing Clerk
Connect Cargo Limited
03.2004 - 07.2015
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
Bachelor of Arts - Bachelor of Development Studies
Cavendishi University Zambia
Lusaka, Zambia12.2024
High School Diploma -
Zcas Zambia
Lusaka, Zambia12.2013
Skills
- Document Control
- Customer Service
- Incidents Management
- Performance Monitoring
- Business Development
- Data Analysis
- Logistics Oversight
- Team Leadership
- Decision-Making
- Contract Review and Recommendations
- Systems Implementations
- Staff Management
- Operation Monitoring
- Interpersonal Communications
- Cultural Awareness
- Employee Motivation
- Client Relations
Languages
English, Bemba , Nyanja, Tonga
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Manager
Kuweza Freightways
02.2023 - Current
Sit on the Audit, Valuation and Commercial
Chirundu Council
12.2021 - 01.2023
Branch Manager
Customized Clearing And Forwarding Limited
04.2015 - 08.2022
Clearing Officer
Customized Clearing And Forwarding Limited
12.2006 - 08.2022
Clearing Clerk
Connect Cargo Limited
03.2004 - 07.2015
Bachelor of Arts - Bachelor of Development Studies
Cavendishi University Zambia
High School Diploma -
Zcas Zambia
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