Monica Kabinda
Ojo, Lagos
Summary
Dynamic healthcare professional with extensive experience at D-Vital Care Hospital, excelling in patient care and medication administration. Proven ability in active listening and problem-solving, ensuring safety and comfort for patients with complex needs. Committed to enhancing patient relationships and delivering compassionate support in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Nurse Worker
D-Vital Care Hospital
06.2024 - Current
- Company Overview: Nigeria
- Provided care for patients with complex needs, ensuring safety and comfort.
- Maintained accurate medical documentation.
- Administered medication as per healthcare protocols.
- Delivered emotional and physical support to patients.
- Nigeria
- Provided emotional support to patients and families during difficult times.
- Cleaned and sanitized patient rooms according to established protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Reported changes in patient condition to registered nurse or physician.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Participated in educational programs related to nursing assistant skills development.
- Administered medications as directed by registered nurse or physician.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Transported patients to treatment units, using wheelchair or stretcher.
Customer Service Representative
The Horizon International Cargo
10.2020 - Current
- Company Overview: Turkey
- Addressed customer inquiries and complaints.
- Maintained positive client relationships.
- Collected feedback for service improvement.
- Turkey
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Nanny
Mrs Bami (Private Home)
Istanbul
04.2019 - 01.2020
- Company Overview: Private Home
- Ensured child safety and development.
- Administered first aid and daily care.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Monitored the children's playtime to ensure safety and wellbeing.
- Stayed current on all required certifications necessary for working as a Nanny.
- Read stories aloud to the children and engaged them in creative play activities.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Gave medication to children as directed by parents or guardians.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Took initiative in planning field trips or outings for the kids on days off from school.
- Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
- Instructed the children in proper behavior, manners, health habits.
- Researched new places or activities that would be interesting and beneficial for the kids.
- Provided assistance with homework assignments when needed.
- Organized educational games and materials to encourage learning in a fun way.
Assistant Company Secretary
Pramm-care Pharmacy
01.2016 - 02.2019
- Company Overview: Zambia
- Analyzed trends and created improvement reports.
- Handled customer interactions professionally.
- Zambia
- Co-ordinated the distribution of confidential information to board members in accordance with best practice guidelines.
- Managed company records in an electronic filing system.
- Assisted in the preparation of board and shareholder meeting agendas, minutes, resolutions and other relevant documentation.
- Reviewed documents for accuracy prior to submission or publication.
- Collaborated with colleagues to ensure effective communication between departments.
Education
Some College (No Degree) - Certificate in Health Care Assistant
Handsworth Institute
Lusaka, Zambia11-2024
Some College (No Degree) - Certificate In Basic ICT
Lusaka Youth Resources Centre
Lusaka, Zambia09-2017
High School Diploma -
Matero Girls High School
Lusaka, Zambia11-2015
GED -
Coding Tone Trust High School
Lusaka, Zambia05.2012
Skills
- Customer complaint and resolution
- Internal communication
- Active listening and empathy
- Organizational and leadership skills
- Problem solving
- First aid and patient support
- Medication administration
- Digital literacy and documentation
- Patient care
- Medical documentation
- First aid administration and end-of-life care
- Patient management and outpatient care
- Responding to emergencies and patient assessments
- Tracheostomy care, Alzheimer's care, and dementia care
- Ambulation assistance and patient relationship building
- Positioning patients and admitting support
Certification
- TB Management
- First Aid
- Health Care Assistant
- Psycho-social Counselling
- Licentiate Counsellor, Zambia Counselling Council, 2025-785, 319241/10/1
- Member, Health Care Givers Association of Zambia, HCGAZ #250340
Volunteer Experience
Personal Career (Caregiver), D-Vital Care Hospital, Lagos, Lagos, Nigeria, 09/01/24, 01/31/25, Assisted with hygiene and errands., Supported elderly and disabled patients., Managed materials and digital records.
Personal Information
- Date of Birth: 01/04/96
- Marital Status: Married
References
1. The Horizon International Cargo, Turkey
Christian nwachukwu
+90 501 278 53 37
nwachukwunigltd@gmail.com
2. D-Vital Care Hospital, Nigeria
RN Misheck
+234 915 938 5553
3. Handsworth Institute Of Health Sciences And Technology
Mr. Muhone Patson
+260 770449040
patsonmuhone05@gmail.com
Languages
English
First Language
Timeline
Assistant Nurse Worker
D-Vital Care Hospital
06.2024 - Current
Customer Service Representative
The Horizon International Cargo
10.2020 - Current
Nanny
Mrs Bami (Private Home)
04.2019 - 01.2020
Assistant Company Secretary
Pramm-care Pharmacy
01.2016 - 02.2019
Some College (No Degree) - Certificate in Health Care Assistant
Handsworth Institute
Some College (No Degree) - Certificate In Basic ICT
Lusaka Youth Resources Centre
High School Diploma -
Matero Girls High School
GED -
Coding Tone Trust High School
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