MONICA SAKALA

• Attend to queries raised by clients to ensure high customer satisfaction though fast service.
• Issue claim forms to clients and assist clients fill the forms in a timely manner and correctly to ensure the claims are processed with efficiency.
• Log the claims received in order to enhance records keeping and ensure ease in access of information in the administration of benefits.
• Receive claim forms filled by clients, check their completeness to ensure the processing of the claims is done with efficiency.
• Vet the claim forms received to ensure the forms are dully filled, and the information is genuine to enhance integrity in the claim payment process.
• Prepare reports as requested to assist in the administration of member funds.
• Contribute to a positive work environment through effective communication and teamwork among colleagues.
• Help large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assist in training new customer service clerks, sharing best practices and providing guidance as needed.
• Balance multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.

• -Attend to client queries and ensure the queries are resolved in a timely and professional manner
• Issue claim forms to walk in clients
• Process claims and ensure clients are given feedback on the claim processing
• Process and issue pension Life certificates
• Processing of E-benefit and international claims and conducting interviews
• File claim forms and other records to ensure the safety and ease in retrieval of the records
• Process cash benefits
• Produce performance reports
• Ensure claims are settled
• Promptly advise clients of decisions regarding claims
• Apply creative problem solving to selected claims
• Reduce claim errors by carefully reviewing documentation and verifying information before submission.

• Collect appropriate and accurate information required to assess potential clients and decide on the acceptable risk of the policy
• Reviewing and evaluating renewal businesses based on previous records and recommend appropriate actions
• Preparation of Debit and Credit notes using SICS NT management system
• Provide assistance to underwriting department staff
• Filing of businesses for record keeping

Skills Obtained

• File management
• Email etiquette
• Strong analytical and organisational skills
• Interpersonal skills
• Decision making
• Ability to use reasonable and sound judgement