MOONGA SHANSONGA
Lusaka,Lusaka
Summary
A highly adaptable professional with a strong proficiency in Microsoft Office and digital applications, demonstrating exceptional task coordination and file management skills. Known for critical thinking, problem-solving abilities, and a fast learning capacity, complemented by good interpersonal skills and emotional intelligence.
Exhibits strong leadership and supervisory abilities, with a mature disposition characterized by honesty and reliability. Committed to teamwork and collaboration, with the ability to learn, unlearn, and relearn effectively.
Career goals include leveraging these competencies to drive organizational success while maintaining high standards of office etiquette and schedule management.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Legal Corporate and Immigration Assistant
K.Mwale Enterprises Limited
Lusaka, Zambia
2022.10 - Current
- Engaged with clients through active listening and effective communication to build lasting trust and rapport.
- Utilised active listening and problem-solving skills to address various client enquiries effectively.
- Coordinated regular organised meetings using collaborative tools to improve communication and teamwork.
- Facilitated incoming calls by employing active listening skills and providing prompt assistance to customers.
- Utilised communication skills to assist customers effectively, addressing inquiries and resolving issues promptly.
- Utilised effective communication strategies to bridge gaps between legal professionals and clients, fostering trust and clarity in interactions.
- Utilised filing systems and digital tools to thoroughly process and document incoming and outgoing mail, enhancing retrieval and management.
- Process immigration permits and visas, utilising client management software to enhance client support and service efficiency.
- Conduct thorough reviews of regulatory requirements to ensure compliance with all statutory institutions governing business operations.
- Coordinate registration efforts for PACRA, ZRA, NAPSA, and ZPPA, emphasising adherence to statutory requirements and enhancing corporate governance.
- Coordinate submission and processing of permits, visas, and extensions with Zambian Department of Immigration while utilising comprehensive knowledge of immigration regulations.
- Coordinated resources and guidance for colleagues and management, ensuring effective project execution.
- Managed logistics for accommodation and travel arrangements, ensuring seamless execution of staff trainings and annual team-building exercises.
Administration Manager and Human Resource Officer
Brunelli Concrete Limited
Lusaka, Zambia
2019.02 - 2022.04
- Administer yearly administrative budget to enhance operational efficiency throughout the year.
- Facilitate administration information to empower management and supervisors in effective decision-making.
- Compiled weekly and monthly administration reports to enhance clarity and support informed decision-making.
- Administer monthly payroll using Sage to enhance employee satisfaction and ensure operational efficiency.
- Cultivate strategic partnerships with suppliers to drive efficiency and foster sustainable growth.
- Facilitated procurement of various products for administration workshop and production department to enhance operational efficiency.
- Cultivated employee skills across all departments to drive professional development and enhance operational efficiency.
- Facilitated payment requisitions for monthly service providers to maintain uninterrupted access to essential services.
- Assisted in documenting goods received notes for accurate inventory tracking. Helped coordinate delivery report generation to support logistics processes. Facilitated management of requisitions to improve supply chain workflows.
- Facilitated administrative support to empower management in achieving organisational objectives effectively.
- Drive sales initiatives to support organisational objectives and enhance customer satisfaction.
- Reviewed offer letters to ensure alignment with company standards and enhance clarity in communication with prospective employees.
- Updated employee personal files to enhance data accuracy and streamline HR operations.
- Assisted in reception operations to facilitate smooth customer service and support operational efficiency. Coordinated cleaning teams in various environments to maintain cleanliness and presentation standards. Scheduled and allocated tasks for cleaning staff to enhance overall productivity.
- Cultivate collaborative relationships through effective communication on internal and external matters.
- Facilitated management meetings to drive strategic discussions that align with departmental goals.
- Facilitate seamless operations and maintain site availability to enhance workflow efficiency.
- Conduct requisitions for concrete cube testing to verify material strength and ensure quality compliance.
- Conduct concrete cube testing and crushing to evaluate material quality and optimise production efficiency.
- Renew motor vehicle and machinery licences to enhance operational reliability and service continuity.
- Coordinated logistics for transit mixer trucks to optimise timely deliveries and elevate client satisfaction.
Education
Bachelors - Bachelors of Commerce
Varsity College (IIE)
Johannesburg, South Africa 2024.07 -
Diploma - Business Management and Entreprenuership
Varsity College (IIE)
Johannesburg, South Africa 2015.01 - 12/2017
Diploma - Social Work
National Insitute of Public Administration
Lusaka, Zambia 2013.01 - 12/2014
Certificate - Psychosocial and HIV/ AIDS Counselling
Zambia Counselling Council
Monze, Zambia 2012.01 - 06/2012
General Certificate of Education - Grade 12 Certificate
Sacred Heart Secondary School
Kitwe, Zambia /2006 - /2010
Skills
- Microsoft Office proficient
- Task management
- Analytical reasoning
- Analytical thinking
- Interpersonal communication skills
- Task management
- Document organization
- Business etiquette
- Schedule coordination
- Basic accounting skills
- Sober character
Languages
English
Fluent
Bemba
Fluent
Nyanja
Upper intermediate
Tonga
Native
Affiliations
- Reading, Travelling, Outdoor Physical Fitness, Social interaction, learning new skills and swimming
Certification
1. Client care training.
2. Immigration Law and Consultancy Materclass.
3. Concrete Technology training.
4. Valid automatic Class B drivers licence (2nd Issuance).
References
References available upon request.
Timeline
Bachelors - Bachelors of Commerce
Varsity College (IIE)
2024.07 -
Legal Corporate and Immigration Assistant
K.Mwale Enterprises Limited
2022.10 - Current
Administration Manager and Human Resource Officer
Brunelli Concrete Limited
2019.02 - 2022.04
Diploma - Business Management and Entreprenuership
Varsity College (IIE)
2015.01 - 12/2017
Diploma - Social Work
National Insitute of Public Administration
2013.01 - 12/2014
Certificate - Psychosocial and HIV/ AIDS Counselling
Zambia Counselling Council
2012.01 - 06/2012
General Certificate of Education - Grade 12 Certificate
Sacred Heart Secondary School
/2006 - /2010