Moono Malundu

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Managed a team of 12 sales heads with minimum 6 customer visitation per day.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Organized promotional events and interacted with community to increase sales volume.
• Facilitated business by implementing practical networking techniques.
• Managed accounts to retain existing relationships and grow share of business.
• Prepared sales presentations for clients showing success and credibility of products.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

• Drove acquisition of new clients for Africa Global Logistic through targeted sales efforts
• Ensured Import , export and warehousing processes, compliance with all documentation and regulatory
  requirements , in all customer proposals .
• Negotiated market reflective rates with port operators , Airport Terminal ground handlers and third party transporters .
• Built and maintained strong relationships with existing clients .
• Maintained market know-how about industry trends, competitor activities, and new market developments.
• Developed and implement effective sales strategies to achieve revenue and growth targets .
• Developed business opportunities in different corridors i.e Dar es salaam , Durban , Beira and walvis bay .
• Developed DRC market for transit goodies .

5Negotiated contracts and closed sales with new and existing clients.

• Developed business pipeline using cold and warm techniques.
• Developed new opportunities by effectively communicating product lines to leading international corporations.
• Organized focus groups to design best marketing strategy for product offerings.
• Opened over 30 new accounts, exceeding Gross margin +12% , 60% from Tier 1 customers such FQM , Kamoa Copper mine , Konkola Copper mines .
• Provided regular reports on sales activities, pipeline, and achievements.
• Ensured operations support and sales estimators had clear objectives on every customer file.

• Planning monthly meetings with regional sales executives to brainstorm and draw up innovative business development solutions.
• Formulate Southern Africa market intelligence reports.
• Coordinate SME ecommerce meetings with potential and actual client on the benefits of ecommerce trade
• Pilot project, monitor and evaluate projects.  Work with marketing team to design cutting edge branding solutions.
• Maximize all innovative solutions with annual operating budget allocated.
• Ensuring that all regional branding is maintained according to company policies.  Analyze regional retail performance.

• Lead a team to provide excellent customer service in a DHL service center or retail outlet.
• Oversaw day-to-day retail operations within the DHL service center.
• Ensuring that branding is maintained according to company policies.
• Managed and coordinated activities of retail staff for efficient and customer- focused operations.
• Implemented strategies to optimize sales and identify opportunities for upselling.
• Ensured proper management of shipping supplies and DHL merchandise in the retail area.
• Ensured compliance with DHL policies and procedures while maintaining high service quality.
• Trained and developed about 300 retail staff and partners to enhance product knowledge and customer service skills.
• Collaborated with DHL marketing teams to implement promotions and marketing activities.
• Analyzed retail performance data and generate reports for management review.

• aSupporting country retail executives – Managed to Co-operate with retail managers, commercial managers, and retail executives to offer interim support in assisting countries achieve its annual retail operation plan.
• Supported 11 countries - (Zimbabwe, Zambia, Malawi, Namibia, Botswana, Mozambique, Angola, Burundi, South Sudan, Lesotho & Swaziland) in the southern region territory with retail strategic support.
• Delivered Support, leadership, and guidance to southern Africa service points ensuring all are in line with General Price increase and enforcing and sensitizing partners and customers.
• Delivered commercial reports – Achieved presentation of Sales reports, customer service updates and security awareness reports to retail teams in countries.

Branding and marketing material support - Delivered support to a team (11 countries) with requests supply of marketing / branding material alongside area office in Cape Town, South Africa

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Assisted call-in customers with questions and orders.
• Completed data entry to record call notes, suggestions and questions.
• Ensured support is offered to service point clients promptly .
• Prepared end of day sales reports.