Morgan Miyoba
Lusaka
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Conscientious credit & risk with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Account Manager and Treasury
Social Networking & Marketing
Lusaka, Zambia
07.2022 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Finance Assistant
Cavendish University
Lusaka, Zambia
09.2021 - 12.2021
- Developed strong communication and organizational skills through working on group projects.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Data Entry and Customer Service Officer
Cavendish University Zambia
09.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Data Entry Officer
Ministry Of Health Vaccination Centre
04.2021 - 09.2021
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
Education
Banking And Finance
Cavendish University Zambia
Lusaka Zambia 10.2022
Skills
- Credit Card Applications
- Customer Service and Assistance
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Sales Solutions
- Payment Collecting
- Revenue Retention
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Valid driving license
Languages
English
Bilingual or Proficient (C2)
Affiliations
Affiliate Member of Zambia Institute of Banking and Financial Services
References
Muyaywa Mwiyaluka
Contact 260977807757
Melody Kabisa
Contact 260960703987
Timeline
Account Manager and Treasury
Social Networking & Marketing
07.2022 - Current
Finance Assistant
Cavendish University
09.2021 - 12.2021
Data Entry and Customer Service Officer
Cavendish University Zambia
09.2021 - 12.2021
Data Entry Officer
Ministry Of Health Vaccination Centre
04.2021 - 09.2021
Banking And Finance
Cavendish University Zambia
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