Morgan Tembo
Ndola,Zambia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Successful at learning new musical pieces quickly and accurately to maximize contribution to group success. Hardworking and diligent with good understanding of time and rhythm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
4
4
Certification
Work History
Vocalist/Singing Artist
Self
Zambia
01.2008 - Current
- Transposed music to alternate keys with speed and accuracy.
- Collaborated with producers to fine-tune songs or albums, releasing 5 singles and backed in many Albums.
- Selected music carefully in order to achieve balance of musical styles on program.
- Composed and arranged music and recorded music in studios for radio, Artists and airplay.
- Selected appropriate pieces to meet performance needs and showcase skills.
- Trained and prepared voice, using various melodies and ranges such as soprano, tenor, alto and bass.
- Achieved desired tonal and harmonic balance by communicating clearly with musicians.
Junior Assistant Cruise Director
Princess Cruise Lines Ltd.
Santa Clarita,, California
04.2023 - 10.2023
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Liquor Specialist
Harding Retail - Carnival Cruise Lines
United States Ports of entry
03.2022 - 11.2022
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with strong work ethic.
- Worked well in team setting, providing support and guidance.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Utilized upselling techniques to promote additional products and increase sales.
- Contributed to event marketing, sales and brand promotion.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
Stores Clerk
Transformco Power Solutions
Ndola Zambia
10.2018 - 03.2022
- Performed inventory control, such as counting, and stocking merchandise.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Lifted Cargo at once and used forklift to move heavier loads.
- Assisted Production by locating items and issuing, processing, and carrying out heavy purchases.
- Replenished stock and organized shelves, racks, and bins for optimal appearance.
- Worked with floor team and managers to meet wide range of customer needs.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Used detailed and comprehensive Tracking system and procedures to avoid discrepancies and maintain a high standard of operation.
- Learned duties for various positions and provided backup at key times.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
Shop Manager
BM Gospel sounds
Ndola Zambia
05.2017 - 09.2017
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Raised property accuracy and accountability by creating new automated tracking method.
Warehouse Supervisor
Drum Commodities LTD
UK/Zambia
09.2015 - 06.2016
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Started up and shut down processing equipment.
- Completed daily operations on time and maintained high standards of accuracy.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Revised and developed procedures to reduce risk and achieve compliance.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed safety programs to protect workers and reduce injuries.
- Developed comprehensive staff training program to improve employee performance and morale.
- Supervised shipping and receiving, distribution and workplace safety.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Kept detailed records of inventories and merchandise inventory transactions.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Managed merchandise inventory transactions.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained high levels of accuracy in daily operations.
Education
ZICA Certificate - Management Theories And Business Communication
ZICA Zambia
Diploma - Inventory management and Stock Control
Institute of Commercial Management ICM
Accounting, Finance And Bookkeeping
Udemy
Online03.2023
O Level - Examination -
Lubuto Secondary School
2013
Skills
- Perform Concerts
- Promote Performances
- Original Songwriting
- Suggestive Selling
- Systems Analysis
- Maintaining Clean Work Areas
- Busking Experience
- Monthly Inventory
- Professional Relationships
- Assignment Delegation
- Industry Trends
- Positive Reinforcement Methods
- Critical Thinking
- Stage Performance
- Choir Performances
- Complex Problem-Solving
- Social Perceptiveness
- Studio Recording
- Continuous Improvement
- Solo Performances
- Musical Composition
- Attentive Service
- Room Inventory
- Cash Register Operations
- Performing with Choirs
- Guest Experiences
- Customer Satisfaction
- Service Quality
- Daily Reports
- Live Sessions
- Outdoor Activities
- Special Performances
- Recording Sessions
- Active Listening
- Artist Collaboration
- Solo Preparation
- Key Transposing
- Coordinating Shows
- Social Behaviors
- Strong Improvising Ability
- Rehearsal and Audition Coordination
- Employee Performance Reviews
- Producing Shows
- Orchestra Expertise
- Specialty in Music Genre
- Beverage Service
Languages
Bemba
Native language
English
Upper intermediate
B2
Certification
- Certified Fork Lift Operator, Nirvana (SA/ZMB)
- Inventory management and Stock Control, (ICM)
- Certified Crowd and Controller, (Carnival Cruise Lines)
- Grade 12 Certificate, (Lubuto Secondary School)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The man who insists upon seeing with perfect clearness before he decides, never decides. Accept life, and you accept regret.
Henri Frédéric Amiel
Timeline
Junior Assistant Cruise Director
Princess Cruise Lines Ltd.
04.2023 - 10.2023
Liquor Specialist
Harding Retail - Carnival Cruise Lines
03.2022 - 11.2022
Stores Clerk
Transformco Power Solutions
10.2018 - 03.2022
Shop Manager
BM Gospel sounds
05.2017 - 09.2017
Warehouse Supervisor
Drum Commodities LTD
09.2015 - 06.2016
Vocalist/Singing Artist
Self
01.2008 - Current
ZICA Certificate - Management Theories And Business Communication
ZICA Zambia
Diploma - Inventory management and Stock Control
Institute of Commercial Management ICM
Accounting, Finance And Bookkeeping
Udemy
O Level - Examination -
Lubuto Secondary School