Morton Kazembe
Lusaka,09
Summary
Driven Systems Administrator with over 16 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Systems Administrator
Central Bank Of Zambia
08.2023 - Current
- Improved system performance by implementing server upgrades and hardware replacements.
- Streamlined network administration tasks for increased efficiency through automation scripts.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Reduced downtime during migrations by conducting thorough planning and testing processes.
- Optimized resource utilization with virtualization technologies for cost-effective infrastructure management.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Proactively identified areas for improvement IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Onboarded new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
- Led large-scale infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
- Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
- Attended meetings to deliver status reports to key stakeholders.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Researched and recommended new technologies and strategies for improving system performance.
- Led server infrastructure development, quality assurance, staging and production systems.
- Maximized system availability through development and testing of contingency plans.
- Delivered end-user training on new features and functionalities introduced following migration to Microsoft 365 platform.
- Implemented disaster recovery strategies within Azure ecosystem, safeguarding critical business assets against potential threats or outages.
- Facilitated seamless integration of third-party applications into existing Microsoft Azure infrastructure through effective API management strategies.
- Built and maintained strong relationships with Microsoft Azure support teams, ensuring access to timely assistance when required.
- Created, updated and maintained Azure security standards and best practices across Azure domain.
- Worked with developers to integrate resources within projects using Azure and Azure DevOps.
- Maintained and built VMs and containers through Azure and Azure Kubernetes Services.
IT Technical Support Specialist
CentralBank Of Zambia
01.2017 - 07.2023
- Streamlined IT processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Reduced incident response time by 20% using remote support tools effectively for efficient troubleshooting of offsite issues.
- Developed internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
- selected and deployed of enterprise-wide applications that met business requirements while minimizing cost and complexity..
- Worked closely with software vendors to report and resolve any identified issues, ensuring that technology environment remained stable and reliable for all users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Installed, configured and maintained computer systems and network connections.
- Collaborated with cross-functional teams to design, develop, and launch scalable cloud solutions on Microsoft Azure platform.
- Automated routine tasks using PowerShell scripting, contributing to improved efficiency in managing Azure resources.
- Provided technical guidance during project planning stages, ensuring alignment with best practices for deploying cloud-based solutions on Azure.
Computer Management Specialist
Unites States Agency For International Development
11.2015 - 01.2017
- Delivered successful projects within deadlines through effective time management and resource allocation.
- Led staff training initiatives that enhanced employee skillsets and job satisfaction levels.
- Negotiated contracts with vendors, securing favorable terms that contributed to cost reductions and increased profitability.
- Managed client relationships effectively by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed strong relationships with stakeholders, ensuring clear communication and alignment on project objectives.
- Supported software rollouts across multiple platforms, ensuring seamless integration for endusers.
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
- Configured equipment such as desktops, laptops, printers, and mobile devices for deployment throughout the organization.
- Responded promptly to after-hours support requests when necessary, demonstrating commitment to exceptional customer support at all times.
- Participated in regular performance review meetings with supervisors, seeking feedback on ways to improve individual skills or contribute more effectively to team success.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
Senior Systems Administrator
Lusaka Water And Sanitation Company
09.2006 - 11.2015
- Improved overall system performance by optimizing hardware and software configurations.
- Streamlined IT infrastructure management processes for increased efficiency and reduced downtime.
- Provided technical leadership, mentoring junior team members in best practices for systems administration tasks.
- Evaluated emerging technologies for potential integration into existing infrastructure, enhancing capabilities while maintaining cost effectiveness.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Prevented potential system disruptions by conducting regular maintenance checks on client equipment and software installations.
- Collaborated with stakeholders to define requirements for new IT initiatives, ensuring alignment with organizational objectives.
- Managed vendor relationships, negotiating contracts to optimize pricing while maintaining quality service levels.
- Developed and documented network policies, procedures and standards.
- Designed and evaluated WAN and LAN connectivity technologies.
- Enhanced team collaboration, implementing centralized version control systems for code repositories.
- Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained high availability with thorough backup and disaster recovery planning, testing, and execution.
- Managed patch deployment processes, maintaining up-to-date systems in compliance with industry standards and best practices.
- Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
Education
Certified Azure Administrator - Azure Cloud
Microsoft
USA01.2024
MBA - Business Administration And Management
University of South Wales
Sctoland09.2019
Bachelor of Science - Computer Science
University of Zambia
Lusaka, Zambia06.2006
High School Diploma -
Kitwe Boys High School
Zambia12.1999
Skills
- Server Management
- Patch Management
- Virtualization Technologies
- Incident Management
- Disaster Recovery
- ITIL Processes
- Email Administration
- Storage Management
- Cloud Computing
- Active Directory
- System Troubleshooting
- Wireless Networking
- Asset Management
- Mobile Device Management
- User Training
- Project Management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Microsoft Azure Administrator
- Microsoft Azure Fundamentals
- ITIL v4
- ITIL v3
- COBIT 5 Foundation
- CCNA
- MCSA
- MCITP
Languages
English
Proficient
C2
Timeline
Systems Administrator
Central Bank Of Zambia
08.2023 - Current
IT Technical Support Specialist
CentralBank Of Zambia
01.2017 - 07.2023
Computer Management Specialist
Unites States Agency For International Development
11.2015 - 01.2017
Senior Systems Administrator
Lusaka Water And Sanitation Company
09.2006 - 11.2015
Certified Azure Administrator - Azure Cloud
Microsoft
MBA - Business Administration And Management
University of South Wales
Bachelor of Science - Computer Science
University of Zambia
High School Diploma -
Kitwe Boys High School
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