Moses Banda
Lusaka
Summary
Results-driven hospitality professional with extensive experience in restaurant and hotel operations. Expertise in leading high-performing teams, enhancing guest experiences, and driving commercial success. Proven track record in optimizing operational performance and maintaining exceptional service standards. Seeking a general manager position to leverage strong leadership and operational skills for business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RESTAURANT MANAGER / OPERATIONS LEAD
Flying Food Limited
Lusaka
09.2024 - 05.2026
- Supervised daily restaurant and food & beverage operations in a busy hospitality environment.
- Coordinated customer service delivery for local and international guests.
- Supported bartending, food preparation, service coordination, and hygiene standards.
- Trained and supervised hospitality staff while maintaining operational quality standards.
- Managed inventory control, supplier coordination, and stock monitoring.
- Ensured compliance with HACCP, food hygiene, and health & safety regulations.
SAFARI MANAGER / GUEST SERVICES COORDINATOR
Tzamenkomst River Camp
09.2023 - 07.2024
- Managed guest check-in, check-out, reservations, and concierge services.
LODGE MANAGER
Sioma Country Lodges
03.2019 - 08.2023
- Managed front office, housekeeping, food service, and overall lodge operations.
- Supervised housekeeping teams and ensured room preparation standards.
- Supported catering coordination, beverage service, and restaurant operations.
- Maintained excellent guest satisfaction standards for international visitors.
- Improved operational efficiency through staff coordination and inventory control.
FRONT OFFICE MANAGER
Best Western Plus Hotel
Lusaka
11.2017 - 02.2019
- Managed front desk, reservations, guest check-ins, and reception operations.
- Assisted international guests with hotel services and concierge support.
- Coordinated occupancy updates with housekeeping and food & beverage departments.
- Handled guest complaints professionally while ensuring excellent customer satisfaction.
Education
DIPLOMA IN HOSPITALITY - MANAGEMENT
Zambia Institute for Tourism & Hospitality Studies
01.2021
GRADE 12 CERTIFICATE -
Katete Day High School
01.2013
Skills
- Hospitality operations management
- Food and beverage leadership
- Guest experience and satisfaction
- Team recruitment and development
- Revenue growth and performance
- Budget control and cost management
- Quality assurance and service standards
- Health and safety compliance
- Strategic planning and business development
- Staff scheduling and workforce management
- Conflict resolution and problem solving
- Event operations management
- Supplier relationship management
- Performance monitoring and KPI achievement
- Reservation systems management
- Cash handling systems
- Inventory control and stock management
- Operational reporting skills
- Microsoft Office proficiency
- Hospitality software expertise
- Food safety compliance standards
- Team supervision and coordination
- Night shift operations management
- Multicultural collaboration skills
- International guest support
Certification
- HACCP (Hazard Analysis Critical Control Point), Zambia Bureau of Standards, 2025-01-01
- Food Safety & Hygiene Certification
- Advanced Certificate in Purchasing & Supply Management
- Certificate in Information Systems & Computer Networking
- Google Coursera Certificate - Play It Safe: Manage Security Risks, 2025-01-01
Languages
English
German
French
References
Available Upon Request
Custom Section
- Reservation & Booking Systems
- POS Systems & Cash Handling
- Inventory & Stock Control
- Operational Reporting
- Microsoft Office Suite
- Hospitality Management Software
Timeline
RESTAURANT MANAGER / OPERATIONS LEAD
Flying Food Limited
09.2024 - 05.2026
SAFARI MANAGER / GUEST SERVICES COORDINATOR
Tzamenkomst River Camp
09.2023 - 07.2024
LODGE MANAGER
Sioma Country Lodges
03.2019 - 08.2023
FRONT OFFICE MANAGER
Best Western Plus Hotel
11.2017 - 02.2019
DIPLOMA IN HOSPITALITY - MANAGEMENT
Zambia Institute for Tourism & Hospitality Studies
GRADE 12 CERTIFICATE -
Katete Day High School