Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Moses Ng'ona

Lusaka

Summary

Driven Director with experience planning and coordinating all aspects of productions. Proficient in selecting scripts, coordinating writing and supporting directing and editing. Multifaceted leader with talent orchestrating coordination of all records, plans and personnel to accomplish fast-paced work.

Overview

15
15
years of professional experience

Work History

Director/Company Secretary

Parcon Enterprises Limited
Lusaka
05.2025 - Current
  • Developed strategic initiatives to enhance operational efficiency within the organization.
  • Managed resource allocation to support various project needs effectively.
  • Identified opportunities for improvement in operational performance metrics.
  • Managed budgeting and financial planning processes for the organization.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Enhanced customer satisfaction through the development of service improvement initiatives.
  • Ensured compliance with all relevant regulations, policies and procedures.
  • Managed crisis situations to minimize impact on operations and reputation.
  • Represented the organization at industry events, conferences, and public meetings.

Director/Sole Proprietor

The Liquor Bank
Lusaka
04.2023 - Current
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Identified opportunities for improvement in operational performance metrics.
  • Developed strategic marketing campaigns to enhance brand visibility and customer engagement.

Marketing Cordinator

Fido Technology Limited
Lusaka
09.2022 - 02.2023
  • Coordinated marketing campaigns across digital platforms and social media channels.
  • Managed email marketing lists and executed targeted outreach initiatives.
  • Analyzed campaign performance data to provide insights for future strategies.
  • Provided support in the planning, coordination, and execution of promotional campaigns.
  • Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
  • Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
  • Created reports summarizing performance results against established goals.

Branch Manager

FMC Finance
Lusaka
01.2022 - 03.2022
  • Managed daily branch operations and ensured compliance with financial regulations.
  • Supervised staff performance and conducted regular training sessions for team development.
  • Implemented customer service strategies to enhance client satisfaction and retention.
  • Oversaw loan processing and underwriting procedures to maintain efficiency.
  • Developed marketing initiatives to promote financial products within the community.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.

Branch Manager

Finca Micro Finance
Lusaka
01.2019 - 01.2021
  • Managed daily branch operations and ensured compliance with financial regulations.
  • Supervised staff performance and conducted regular training sessions for team development.
  • Implemented customer service strategies to enhance client satisfaction and retention.
  • Developed marketing initiatives to promote financial products within the community.
  • Collaborated with regional management to align branch goals with corporate objectives.
  • Analyzed financial reports to identify trends and recommend operational improvements.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Planned work schedules to maintain adequate staffing levels.
  • Resolved escalated customer complaints in a timely manner.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Created reports summarizing operational performance metrics for senior management review.

Banking Operations Supervisor

Finca Micro Finance
Lusaka
01.2014 - 12.2018
  • Supervised daily operations to ensure efficient service delivery to clients.
  • Trained new staff on operational protocols and customer interaction techniques.
  • Monitored compliance with financial regulations and risk management practices.
  • Facilitated communication between departments to resolve client issues promptly.
  • Maintained detailed records of transactions and client interactions for auditing purposes.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Trained new employees on proper job functions and company policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Monitored staff performance and provided feedback for improvement.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Guided employees in handling difficult or complex problems.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.

Assistant Operations Officer

Cuctus Finance Services (Westen Union Agents)
Lusaka
06.2011 - 12.2013
  • Coordinated daily operations for financial transactions and customer services.
  • Assisted clients in navigating money transfer processes efficiently.
  • Supported team members in training on operational procedures and tools.

Teller

Cuctus Finance Services (Westen Union Agents)
Lusaka
06.2010 - 06.2011
  • Processed customer transactions efficiently at Cuctus Finance Services.
  • Assisted clients with money transfers and currency exchanges.
  • Managed cash drawers and reconciled discrepancies daily.
  • Provided excellent customer service, addressing inquiries and concerns promptly.
  • Educated customers on services offered by the company.
  • Maintained a clean and organized workspace for optimal operations.
  • Collaborated with team members to enhance service delivery standards.
  • Complied with financial regulations and company policies consistently.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Answered customer inquiries regarding bank products and services.

Education

Diploma in Project Planning And Management

University of Zambia
Lusaka
12-2008

Grade 12 Certificate

Nyenyezi High School
Lusaka
12-2004

Skills

  • Strategic planning
  • Financial management
  • Operational efficiency
  • Risk assessment
  • Team leadership
  • Customer engagement
  • Effective communication
  • Performance monitoring
  • Crisis management
  • Staff training
  • Data analysis
  • Industry knowledge
  • Decision-making
  • Innovation management
  • Verbal and written communication

Accomplishments

  • Certificate in customer experience
  • Certificate in anti money laundering
  • Certificate in performance management
  • Certificate in risk assessment and management

Languages

English
First Language

Timeline

Director/Company Secretary

Parcon Enterprises Limited
05.2025 - Current

Director/Sole Proprietor

The Liquor Bank
04.2023 - Current

Marketing Cordinator

Fido Technology Limited
09.2022 - 02.2023

Branch Manager

FMC Finance
01.2022 - 03.2022

Branch Manager

Finca Micro Finance
01.2019 - 01.2021

Banking Operations Supervisor

Finca Micro Finance
01.2014 - 12.2018

Assistant Operations Officer

Cuctus Finance Services (Westen Union Agents)
06.2011 - 12.2013

Teller

Cuctus Finance Services (Westen Union Agents)
06.2010 - 06.2011

Diploma in Project Planning And Management

University of Zambia

Grade 12 Certificate

Nyenyezi High School

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Moses Ng'ona