MUBANGA MUSEBA
Lusaka
Summary
Dynamic professional with proven success at D2C Telcare, excelling in call center operations and customer communications. Recognized for enhancing customer satisfaction and consistently exceeding performance targets. Strong problem-solving abilities combined with exceptional interpersonal skills drive results and foster lasting client relationships. Adept at utilizing CRM software to optimize service efficiency.
Offering strong communication and interpersonal skills, ready to learn and grow in customer service environment. Contributes to team success by quickly adapting to new systems and processes and efficiently managing customer interactions. Ready to use and develop problem-solving and multitasking skills in role.
Overview
2
2
years of professional experience
Work History
CALL CENTER AGENT
D2C TELCARE
01.2025 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
INVENTORY CONTROL OFFICER
AFRICAST CONFERENCES AND EXHIBITIONS
05.2024 - 12.2024
- Ensured timely restocking of high-demand products, minimizing potential lost sales due to stockouts.
- Mitigated risks associated with stock discrepancies by conducting thorough investigations and implementing corrective actions when needed.
- Streamlined the ordering process for increased efficiency and reduced stock shortages.
- Assisted in budget development for inventory control department, optimizing costs while maintaining operational effectiveness.
- Improved inventory accuracy by implementing effective tracking and documentation procedures.
- Maintained control of cycle counts, physical inventory and discrepancy research.
SALES OFFICER
SUNDA INTERNATIONAL
07.2023 - 05.2024
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Prepared sales reports with informative graphs and charts to outline key data.
- Collaborated with marketing team to develop promotional materials to boost product visibility.
- Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge.
Retail Sales Officer
KAZANG ZAMBIA LIMITED
12.2022 - 07.2023
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
- Manage the commencement and development of client relationships and ensure the implementation of strategic business plans to address the needs of the customer.
- Prepare reports on the information gathered and communicate the insights of these reports to management.
- Consistently hitting monthly targets.
- Used cold calling and networking to sell products and services.
- Supported sales team members to drive growth and development.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
Bachelor of Arts - Psychology And Political Science
UNIVERSITY OF ALLAHABAD
05-2015
GED -
CHADIZA DAY HIGH SCHOOL
CHADIZA 11-2010
Skills
- Call center operations
- Customer communications
- Payment processing
- Team development
- Data entry
- Problem-solving skills
- Interpersonal skills
- Performance monitoring
Timeline
CALL CENTER AGENT
D2C TELCARE
01.2025 - Current
INVENTORY CONTROL OFFICER
AFRICAST CONFERENCES AND EXHIBITIONS
05.2024 - 12.2024
SALES OFFICER
SUNDA INTERNATIONAL
07.2023 - 05.2024
Retail Sales Officer
KAZANG ZAMBIA LIMITED
12.2022 - 07.2023
Bachelor of Arts - Psychology And Political Science
UNIVERSITY OF ALLAHABAD
GED -
CHADIZA DAY HIGH SCHOOL
Similar Profiles
Daillyn ShelkeDaillyn Shelke
Site Safety Officier at D2C EnviromentalSite Safety Officier at D2C Enviromental
Suraj NadubeedhiSuraj Nadubeedhi
Brand Embassador at D2CBrand Embassador at D2C
Dheeraj ShettyDheeraj Shetty
Store Op at Bharathi Airtel D2CStore Op at Bharathi Airtel D2C