Mubanga Musenga
Lusaka
Summary
Dynamic Administrative Assistant with proven expertise at Mr. Mufungwe, excelling in customer service and data management. Recognized for enhancing office efficiency through meticulous record-keeping and effective communication. Skilled in Microsoft Excel and adept at fostering positive workplace relationships, contributing to a collaborative team environment and exceeding organizational goals.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Mr Mufungwe
01.2023 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Bachelor's Degree In Business Administration - School of Business And Humanities
Rockview University
Lusaka 05.2025
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Microsoft Word
- File organization
- Microsoft Excel
- Filing
- Documentation and recordkeeping
- Documentation and reporting
- Multi-line phone systems
- Confidential document control
- Meeting arrangements
- Office equipment maintenance
Timeline
Administrative Assistant
Mr Mufungwe
01.2023 - 01.2025
Bachelor's Degree In Business Administration - School of Business And Humanities
Rockview University
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