Muchimba Libuya
Kitwe
Summary
I hold a Master of Business Administration (MBA) in Finance, a Bachelor's degree in Banking and Finance, and I am a registered member of the Zambia Institute of Banking and Financial Services.
A dynamic and results-oriented banking professional based in Kitwe, I possess over 10 years of comprehensive experience in the banking industry, with a strong focus on private banking and relationship management. My commitment to excellence is demonstrated through a consistent track record of exceeding performance targets, and fostering robust client relationships. I have a proven track record in driving business growth and increasing profitability, which has contributed to significant business outcomes, such as the 200% revenue growth in one quarter and 30% balance sheet growth above target. I am adept at understanding customer needs and tailoring financial solutions that drive customer satisfaction and loyalty, making me an ideal candidate for managing high-net-worth client portfolios in the private banking sector.
Overview
20
20
years of professional experience
Work History
Business Development Consultant
Jlum Company limited
Kitwe
01.2022 - Current
- Apart from the corporate and academic achievements outlined here, I took up the challenge to pursue my personal interest and career growth by training and been certified as a business development mentor, trainer and coach by the German Sparkassentiftun for international cooperation, Start and improve your business (SIYB a program under international labor organization), Academic for women entrepreneurs' a Zambia -US exchange program
- This coupled with my academic qualifications and cooperate experience enabled me to offer business development consultancy services to MSME offering the following services; Business Set up, set up of business systems, Business scale up, Business statutory compliance and growth plan strategies
- In Collaboration with the Copperbelt university center of excellence and sustainable mining (CBU-ACESM), I have so far managed to coach over 40 MSME
Regional Branch Manager-Northern Region
Creditcare Financial Services
Kitwe
01.2021 - 01.2022
- Did a Market research and successfully managed to set up the business in the northern region
- Market and sale credit services such as loans, invoice discounting, order financing and salary backed loans
- Perform due diligence and credit appraisal for prospecting clients
- Train and coach staff to attain optimum performance and meet set targets
- Grow the branches balance sheet Month on Month by growing assets and liabilities
- Grow the overall portfolio for the company
- I manage to grow the overall MSME Portfolio by 20% within 12 months
Bank Branch manager
Standard Chartered Bank
Solwezi
01.2020 - 01.2021
- Improved the bank's performance through cross sale of bank products to new and existing clients
- Market and sale investment products such as mutual funds, insurance, local Bonds and Euro bonds
- Motivate, train and coach staff to attain optimum performance and meet set targets
- Grow the branch balance sheet Month on Month by growing assets and liabilities
- Align the branch team to comply to bank policies, procedures and BOZ regulation
- I managed to grow the branch's balance sheet by 30% within a time frame of six months
Customer Service Manager
Standard Chartered Bank
Kitwe
01.2016 - 01.2019
- Improved the bank's performance through referrals, efficient customer service, and effective operations controls
- Present a professional, and positive market image to customers and branch personnel
- Handle complex customer complaints and resolve within bank set standards
- Deepening Customer relationships and offering suitable solutions to increase client's product holding
- Collaborate and network with our units to find better ways of offering clients an exceptional customer experience
- I was always voted for as the best customer service manager in the branch network
Business Development Manager-Priority Banking
Standard Chartered Bank
Kitwe
01.2014 - 01.2016
- Acquire, retain and manage new to bank high net worth clients
- Market and sale investment products such as mutual funds, insurance, local Bonds and Euro bonds
- Proficiently plan, coordinate and manage a broad range of banking activities including sales drives, sales calls
- Bringing in new customers and managing existing ones to retain and grow the portfolio
- I Managed to achieve revenue growth of over 200% in one quarter
Service Relationship Manager-Priority Banking
Standard Chartered Bank
Kitwe
01.2010 - 01.2014
- Proactively managed high-level customer complaints and resolved difficult customer situations
- Spearheaded audit review preparedness initiatives vital to ensuring operations compliance
- Established, cultivated, and maintained productive customer and branch relationships
- Ensured compliance with Money laundering and Bank of Zambia, Bank of Zambia regulations
- I got recognition as the most responsive Priority Banking Service relationship Manager
Customer Service Representative
Standard Chartered Bank
Mongu
01.2005 - 01.2009
- Processed cash deposits, cash withdraws, demand drafts and telegraphic transfers
- I prepared cash reports, received, processed, distributed and recorded customer instructions
- Concurrently managed 2 desks, demonstrating dynamic organizational, prioritization and time management skills
- Balanced and reconciled Suspense Accounts, Treasury and ATM cash
Education
Master of Business Administration (MBA) - Finance
The Copperbelt University, CBU
Kitwe, Zambia01.2018
Bachelor of Science - Banking & Finance
The Copperbelt University, CBU
Kitwe, Zambia01.2014
Professional Diploma - Banking and Finance
Zambia Institute of Banking and Financial Services
Lusaka, Zambia01.2011
Accounting Technician - Chartered Accounts Technician
Zambia Institute of Chartered Accountants
Lusaka, Zambia01.2008
School Certificate - Senior Secondary Level
St John's Secondary School
Mongu, Zambia01.2002
Skills
- Sales and Marketing
- Customer service Management
- Relationship Management
- Risk Management
- Assertiveness
- Analytical
- Adaptability
- Interpersonal
- Decision making
References
- Ms. Caroline Zimba, Human Resource Manager, Standard Chartered Bank, Lusaka, Zambia, 260760114808
- Mr. Clive Mukubesa ,Branch Manager, First Capital Bank Kitwe Zambia, 260977568898
- Mr. Mupunda Chileshe Katongo, Head Retail Lending, ABSA Bank Zambia, Lusaka, Zambia, 260978980909
Personal Information
Gender: Female
Timeline
Business Development Consultant
Jlum Company limited
01.2022 - Current
Regional Branch Manager-Northern Region
Creditcare Financial Services
01.2021 - 01.2022
Bank Branch manager
Standard Chartered Bank
01.2020 - 01.2021
Customer Service Manager
Standard Chartered Bank
01.2016 - 01.2019
Business Development Manager-Priority Banking
Standard Chartered Bank
01.2014 - 01.2016
Service Relationship Manager-Priority Banking
Standard Chartered Bank
01.2010 - 01.2014
Customer Service Representative
Standard Chartered Bank
01.2005 - 01.2009
Master of Business Administration (MBA) - Finance
The Copperbelt University, CBU
Bachelor of Science - Banking & Finance
The Copperbelt University, CBU
Professional Diploma - Banking and Finance
Zambia Institute of Banking and Financial Services
Accounting Technician - Chartered Accounts Technician
Zambia Institute of Chartered Accountants
School Certificate - Senior Secondary Level
St John's Secondary School
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