Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
References
Generic
Mukaya Magdalene Mufwaya

Mukaya Magdalene Mufwaya

Lusaka

Summary

Dynamic professional committed to contributing to an organization that values expertise and innovation. Leverages a diverse skill set and extensive qualifications to drive success and achieve organizational goals. Passionate about fostering personal and professional growth while collaborating with a forward-thinking team. Prepared to embrace new challenges and enhance a culture of excellence and continuous improvement.


Overview

18
18
years of professional experience
1
1
Certification

Work History

Call Centre Officer

Zambia Medicines Regulatory Authority
02.2025 - Current
  • Address customer enquiries and resolve problems effectively via phone, email and social media
  • Guide customers on how to use products and services on the Integrated Regulatory Information Management System(IRIMS)
  • Maintain accurate records of customer interactions through the Customer Relationship Management (CRM)
  • Maintain and update internal databases to develop customer service analytics and trends
  • Collaborate with teams within the organization to effectively execute the customer service functions
  • Ensure call center is functional at all times

Assistant Administrative Officer

Zambia Medicines Regulatory Authority
10.2015 - 01.2025
  • Ensure efficient secretarial services to improve operations.
  • Sustain a suitable work environment by managing building upkeep.
  • Arrange prompt office space allocation for officers.
  • Guarantee availability and upkeep of office equipment.
  • Oversee officer mobility through the transportation system.
  • Enhance premises security for overall safety.
  • Coordinate travel arrangements and logistics for staff
  • Develop operational procedures for Human Resource and Administration processes in line with ISO 9001:2015
  • Supervise human resources for goal achievement.
  • Manage organisation and staff records ensuring proper record-keeping practices are upheld
  • Efficiently maintain fleet and insurance of equipment and vehicles
  • Manage and maintain schedule of maintenance services
  • Initiation of procurement processes
  • Provide administrative support to Regional Office Heads.
  • Organize appointments, tasks, and correspondence.
  • Assist sub-office operations effectively through administrative support.
  • Handle client fees, invoices, and petty cash.
  • Monitor item transactions and maintain an inventory
  • Plan and manage the annual medium-term expenditure budget and framework
  • Manage utility bill payments and service upkeep.
  • Manage and maintain register and office inventory of institutional assets.

Records Clerk

Zambia Medicines Regulatory Authority
03.2012 - 09.2015
  • Ensure precision in staff and organization records maintenance.
  • Provide administrative support to the Regional office Head.
  • Efficiently maintain regional fleet and insurance of equipment and vehicles
  • Reconciliation of fuel records
  • Efficiently handle appointments and tasks for the regional office.
  • Manage correspondence and inquiries with effectiveness.
  • Offer administrative support for smooth regional operations.
  • Manage client fees and issue payment receipts.
  • Responsible for banking received cheques and cash.
  • Manage records and standing imprest for the regional office.
  • Keep track of received and purchased items.
  • Maintain the inventory of ZAMRA assets at the regional office.

Records Clerk

Pharmaceutical Regulatory Authority
03.2010 - 02.2012
  • Create and sustain filing systems.
  • Oversee paper and electronic records.
  • Attach pertinent files to correspondence.
  • Manage paper-based information systems.
  • Supervise Product Registration files.
  • Handle Inspection and Licensing files.
  • Process and dispatch applications.
  • Establish and maintain electronic filing systems.
  • Organize verifications for proforma invoices.
  • Coordinate record management activities.

Receptionist

Pharmaceutical Regulatory Authority
09.2007 - 02.2010
  • Operate switchboard and route calls.
  • Engage proficiently with clients and the public.
  • Set up and oversee filing systems.
  • Maintain both paper and electronic filing systems.
  • Acquire familiarity with office programs and procedures.
  • Attach appropriate files to correspondence.
  • Distribute mail and interoffice memos.
  • Manage computer-based information systems.
  • Address general inquiries and forms.
  • Process proforma invoice verifications and applications.
  • Dispatch various correspondences.

Education

Bachelors Degree - Bachelor of Business Administration

The Copperbelt University (CBU)
01.2023

Diploma - Diploma in Business Management (Level 4)

Association of Business Executives
01.2014

School Certificate - School Certificate

Kasisi Girls Secondary School
01.2005

Skills

  • Teamwork
  • Customer service
  • Leadership
  • Research
  • Office Administration
  • Microsoft Office
  • Reporting
  • Strategy
  • Data Management
  • Compliance
  • Budgeting

Affiliations

Zambia Institute of Human Resource Management - ZIHRM

Certification

  • ISO 9001:2015 Understanding & Implementation
  • Quality Improvement Techniques
  • Affiliate member of the Zambia Institute of Human Resource Management (ZIHRM)

Languages

English
Bemba
Nyanja

Timeline

Call Centre Officer

Zambia Medicines Regulatory Authority
02.2025 - Current

Assistant Administrative Officer

Zambia Medicines Regulatory Authority
10.2015 - 01.2025

Records Clerk

Zambia Medicines Regulatory Authority
03.2012 - 09.2015

Records Clerk

Pharmaceutical Regulatory Authority
03.2010 - 02.2012

Receptionist

Pharmaceutical Regulatory Authority
09.2007 - 02.2010

Diploma - Diploma in Business Management (Level 4)

Association of Business Executives

School Certificate - School Certificate

Kasisi Girls Secondary School

Bachelors Degree - Bachelor of Business Administration

The Copperbelt University (CBU)

References

Mathews, Banda, Director-Finance, mbanda@zamra.co.zm, mathewsbanda@yahoo.com, +260 978 614 946, Zambia Medicines Regulatory Authority, Lusaka, Zambia

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Mukaya Magdalene Mufwaya