Mukota Chongwe Banda
Lusaka
Summary
Broad knowledge of hardware, software, and networking technologies to provide a powerful combination of analysis, implementation, and support. Experience in system and network administration and engineering, hardware evaluation, project management, systems and network security, incident analysis and recovery. Demonstrated achiever with exceptional knowledge of ICT markets, business practices, and trade regulations. Fluency in English. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Extensive computer training, including knowledge of multiple networking environments and business software packages. Provide network, systems, and security experience, knowledge, and solutions in a system and network diverse environment. Protect confidentiality, integrity, and availability of information and information systems. Advise and engineer secure solutions for business opportunities. Learn and experience, mentor and share.
Overview
2
2
years of professional experience
Work History
ICT Service Support Engineer
Shreeji Investments
- Recommended preventive, mitigating, and compensating controls to ensure the appropriate level of protection and adherence to the goals of the overall information security strategy
- Assisted in the development of access-controls, separation of duties, and roles
- Conducted technical risk evaluation of hardware, software, and installed systems and networks
- Assisted with testing of installed systems to ensure protection strategies are properly implemented and working as intended
- Assisted in incident response and recommend corrective actions
- Communicated with personnel about potential threats to the work environment
- Participated in forensic recovery and analysis
- Participated in development and maintenance of global information security policy
- Provided warranty support on Toshiba laptops including, repair and maintenance
- Network security and monitoring
- Data recovery and repair from encrypted and corrupt hard disk storage
- Repair and maintenance of printers
- Established reports to track products throughout Lusaka and develop further customer contacts for Shreeji Investments, Ltd.
I.T Officer
Jhpiego Corporation
- Maintained security of voice and data networks and equipment
- Monitored and maintained physical and logical security and access to systems
- Responsible for support of existing security policies and procedures, as well as creation and implementation of new security procedures
- Risk assessment of partners
- Presented options to management for the enhancement of DNS, firewall, modernization of firewalls, and inbound e-mail security and robustness
- Assisted with the upkeep of network infrastructure including switches and load balancers
- Held key responsibility to provide network support functions including, setup and checking of networked PCs/Laptops
- Maintenance of the intranet
- Performed maintenance tasks for user accounts, run network monitoring reports and logs
- To provide and manage SharePoint, web, desktop and network support issues to the users, such as troubleshooting of hardware and software problems
- Managed proxy server, windows Server 2008, ISA 2008, Exchange 2010 maintenance and daily backup on tape drives
- Generation of weekly reports on the usage of the internet bandwidth
- To provide orientation to the users on office applications, new software and hardware and making sure the I.T policy is followed.
IT Assistant desktop support Technician
PC Consult
- Worked directly with Director of PC Consult (IT Consultant Firm) and Director of Jhpiego, providing IT support services
- Worked with various organizations under PC Consult I.T firm including CDC/ Ministry Of Education, MOH/ Ministry of health, ZHECT/ Zambia Health Education and Communications Trust, GTZ-Zambia now GIZ, MS-Zambia now Action AID, Norwegian church aid (NCA), Danish church aid (DCA), Christian Aid (CA), Irish embassy, Jhpiego-Zambia, VVOB, Chainama Hills College/ skills lab.
Senior I.T Specialist
Jhpiego Corporation
01.2022 - Current
- Maintaining security of voice and data networks and equipment
- Monitoring and maintaining physical and logical security and access to systems
- Responsible for support of existing security policies and procedures, as well as creation and implementation of new security procedures
- Risk assessment of partners
- Adding users to the Microsoft Azure domain and data back on one drive
- Assist with the upkeep of network infrastructure including switches and load balancers
- Held key responsibility to provide network support functions including, setup and checking of networked PCs/Laptops
- Maintenance of the intranet
- Performed maintenance tasks for user accounts, run network monitoring reports and logs
- To provide and manage SharePoint, web, desktop and network support issues to the users, such as troubleshooting of hardware and software problems
- Ensuring are users one drive syncs automatically to the cloud daily
- Generation of weekly reports on the usage of the internet bandwidth
- To provide orientation to the users on office applications, new software and hardware and making sure the I.T policy is followed.
ICT Manager
Zambia Health Education and Communication Trust (ZHECT)/ COH
- 01.2021
- Maintained security of voice and data networks and equipment
- Monitored and maintained physical and logical security and access to systems
- Responsible for support of existing security policies and procedures, as well as creation and implementation of new security procedures
- Risk assessment of partners
- Overseeing and monitoring IT service delivery against the standards, guidelines and practices set by the Organisation
- Install application updates
- Leading, developing and motivating the IT team
- Managing the annual IT budget
- Training of members of staff
- Presented options to management for the enhancement of DNS, firewall, modernization of firewalls, and inbound e-mail security and robustness
- Assisted with the upkeep of network infrastructure including switches and load balancers
- Held key responsibility to provide network support functions including, setup and checking of networked PCs/Laptops on a LAN
- Maintenance of the intranet
- Performed maintenance tasks for user accounts, run network monitoring reports and logs
- To provide and manage SharePoint, web, desktop and network support issues to the users, such as troubleshooting of hardware and software problems
- Managed proxy server, windows Server 2008, ISA 2008, Exchange 2010 maintenance and daily backup on tape drives
- Generation of weekly reports on the usage of the internet bandwidth
- To provide orientation to the users on office applications, new software and hardware and making sure the I.T policy is followed.
Education
Completion of grade 12 -
Kabulonga School for boys
Lusaka, ZambiaMBA -
UoP University
12.2024
BSc in Information Security, Computer Forensics and Ethical Hacking -
ICU University
12.2020
Diploma in Computer Studies - Desktop support, Network Security, LAN setup and management, hardware & software maintenance
Passwell Training College
Lusaka, Zambia12.2001
Skills
- Linux System Administration
- IP Packet Analysis - Ethereal, tcp dump, ntop
- Intrusion Detection - Snort/ACID, TippingPoint
- Penetration Testing - Nessus/Nmap
- DNS Administration (bind)
- HTML
- Apache, DHCP, MySQL, SSH Administration
- Cisco IOS Configuration (Netflow, ACLs, TAC/Tacacs)
- Information Systems Developer
- Information Systems Security
- Information Systems Auditing
- Information Systems User support
- Networks (LAN/MAN) Design, Security and Administration
- Computer Forensics Investigations
- Ethical Hacking
- Customer Support
- Technical Support Coordination
- Customer Satisfaction
- Workforce Management System Software
- Operational Support
- Network Server Management
- Team Support
- Ticket Creation
- User Experience
- Computer System Diagnostics Software
- Security Certification
- Employee Computer Support
Accomplishments
- Designed and Developed a web/ mobile electronic application for (EML) Essential Medicine List For Adults, for the Department of Health in South Africa, Pretoria. Sponsored by (Management Sciences of Health) MSH/ SIAPS. The application was designed for two platforms, HTML Web based and Android OS Mobile phones. The EML application was designed to help doctors and clinicians for easy access to Medicine lists for the adult patients, the information is portable on tablets and smartphones. The phone application picks up updates automatically once available from the web application, both web and Android application shares the same back end database.
- Designed and implemented LAN for Zambia Health and Communication Trust (ZHECT) at 9 sites in Zambia. I have experience with LAN and WAN network environments and implementation of new software and web development.
Personal Information
- Date of Birth: 08/11/79
- Nationality: Zambian
- Marital Status: Married
References
- Grace Chisulo, Finance & Admin Manager, Zambia Health Education and Communications Trust (ZHECT), gracec@zhect.org.zm, +260 01 22 32 67, +260 0966 76 56 43, +260 01 22 40 38
- Kwame Asiedu, Country Director, Jhpiego, Zambia, kasiedu@jhpiego.net, 0974-216-557
- Dr. Stephanie Berrada, Cluster Manager, Medicines Selection and Use (Principal Technical Advisor), Management Sciences for Health / Systems for Improved Access to Pharmaceuticals and Services, sberrada@msh.org, +27-12-3640400, +27-72-7865627, 086-559-6408
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Senior I.T Specialist
Jhpiego Corporation
01.2022 - Current
ICT Service Support Engineer
Shreeji Investments
I.T Officer
Jhpiego Corporation
IT Assistant desktop support Technician
PC Consult
ICT Manager
Zambia Health Education and Communication Trust (ZHECT)/ COH
- 01.2021
Completion of grade 12 -
Kabulonga School for boys
MBA -
UoP University
BSc in Information Security, Computer Forensics and Ethical Hacking -
ICU University
Diploma in Computer Studies - Desktop support, Network Security, LAN setup and management, hardware & software maintenance
Passwell Training College
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