MUKUKA KAMPAMBA
Summary
Deadline-focused and highly effective at operating in fast-paced settings. Resourceful, forward-thinking and proactive with remarkable sense of market and customer positions. Well-versed in producing reports, evaluating department operations and handling month- and year-end closing.
Overview
13
13
years of professional experience
Work History
Back office Systems Administration
BAYPORT FINANCIAL SERVICES
06.2016 - Current
- Managing of all system requirements of new products being opened, merged or being phased out in banking application
- Continuous updating of systems and controls to minimize operations risks
- Documentation of process flows and end user manuals for business use
- Managing and coordinating user testing of application changes and investigation and resolution of banking application incidents
- Records Management- testing, change role forms, application of changes in live environment this includes projects being phased out in banking applications
- Daily reconciliations and checks
- Mobile e-money settlements and reconciliations
- ATM reconciliations and balancing.
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
- Reduced errors in transaction processing by implementing robust quality control measures and routine checks.
Front Office- Head Teller
BAYPORT FINANCIAL SERVICES
01.2016 - 01.2020
- Account opening for savings and fixed deposits while ensuring that customers have full KYC
- Scrutinizing of withdrawals and deposits before authorizing in the system
- Ensuring teller has correctly transferred cash to and from the vault
- Ticking teller transactions on a daily basic using batch Journal
- Ensuring that branch has sufficient funds to carryout daily operations
- Replenishing cash for the branch from the central bank before cash levels run low
- Structuring compelling solution proposals to demonstrate a thorough understanding of each client's requirements
- Monitor Progress of all client implementations and provided support to ensure customers' expectations are met or exceeded
- Actively marketing and selling the company's products and services which also required going in the field to meet potential customers
- Managing and monitoring stationery for the branch
- Cash and Vault custodian.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Mentored junior tellers, fostering professional development and growth within the team.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
Bank clerk/Teller
INVESTRUST BANK PLC
12.2014 - 06.2016
- ATM balancing and reconciliations as well and processing of client refunds
- Hold custody of all cash on hand and ensure that no item is held in lieu of cash
- Receive reasonable amounts of cash from the cashier as required during the day
- Ensure safe custody of keys assigned
- Deposit cash to the Vault or disburse to any other teller upon obtaining the chief cashier's approval
- Verify the cash deposits, withdrawal and Cheques in the presence of the Customer
- Post the deposit as per customer instruction
- Report shortage and overages
- Working with accuracy, signing and stamping receipts
- Handling the Customer Service desk in form of enquiries
- Identifying and verifying the holder of any withdraw/ deposit Voucher
- Offering Money Gram and Forex transaction services
- Scrutinizing tellers' vouchers against posted transactions to ensure each transaction was posted correctly
- At end of business, daily balancing of cash in hand.
- Reduced errors in cash handling through meticulous attention to detail and adherence to policies.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined workflow by effectively organizing documents, files, and reports for easy access.
- Developed positive relationships with customers, fostering loyalty and trust in the bank''s services.
Teller
FINANCE BANK
12.2012 - 05.2013
- Currency rebase exercise to receive ZMK as cash deposits and payout ZMW for any cash withdrawals
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Hold custody of all cash on hand ensure that no item is held in lieu of cash
- Ensure safe custody of keys assigned
- Deposit cash to Vault or disburse to any other teller upon obtaining chief cashier's approval
- Report shortages and overages
- Handling Customer Service desk for enquiries
- Identifying and verifying holder of any withdrawal/ deposit Voucher
- At end of business, daily balancing of cash in hand and cash transferred to vault.
Registration Agent
WORKERS' COMPENSATION FUND CONTROL BOARD
05.2011 - 03.2012
- To locate employers that are not registered with the Board and registration of unregistered employers
- Assessing both registered and unregistered employers by calculating how much they should pay to the Board
- Debt collection from companies with outstanding debt on Behalf of the principal
- Sensitizing and educating employers on the importance of registering with workers' compensation fund control board.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Collaborated with underwriters to develop tailored insurance solutions for clients while managing risk exposure for the company.
Education
Master's degree in development Studies - Social Sciences
University of Lusaka
Lusaka06.2024
Bachelor of Arts - Business Administration And Management
Zambia Center For Accountancy Studies
Lusaka01.2012
Associate of Arts - Business Administration And Management
Zambia Centre For Accountancy Studies (ZCAS)
Lusaka01.2010
GED -
Ellensmere High School
Kabwe01.2006
Skills
- Data Entry Expertise
- Workflow Coordination
- Document Management
- Transaction Processing
- Report Generation
- Account Reconciliation
- Process Improvement
- Record Keeping
- Task Prioritization
Accomplishments
- Anti-Money Laundering training with certificate
- Cybersecurity Awareness training with certificate
- Head teller roles and responsibilities by managing front office branch operations
- Trusting ownership to resolve issues while involving and trusting other to support where appropriate
- Constantly curious to learn other relevant knowledge in my surrounding workplace
- High quality results in getting the job done on time
- Passionate about my work and inspire colleagues to maximize their performance.
References
- Luyando Chibomba, Bayport Financial Services, +260 966 666 213
- Mr. Sean Banda, Investrust Bank, +260 969 496 647
- Mr. Anderson Zulu, Finance Bank, +260 977 899292
- Mr. Gabriel Musonda/ Mr. Chipili, Workers' Compensation, +260 977505776
Languages
English
Advanced
C1
Timeline
Back office Systems Administration
BAYPORT FINANCIAL SERVICES
06.2016 - Current
Front Office- Head Teller
BAYPORT FINANCIAL SERVICES
01.2016 - 01.2020
Bank clerk/Teller
INVESTRUST BANK PLC
12.2014 - 06.2016
Teller
FINANCE BANK
12.2012 - 05.2013
Registration Agent
WORKERS' COMPENSATION FUND CONTROL BOARD
05.2011 - 03.2012
Master's degree in development Studies - Social Sciences
University of Lusaka
Bachelor of Arts - Business Administration And Management
Zambia Center For Accountancy Studies
Associate of Arts - Business Administration And Management
Zambia Centre For Accountancy Studies (ZCAS)
GED -
Ellensmere High School