Emmanuel Simasiku
Lusaka
Summary
Experienced troubleshooter with expertise in resolving computer hardware and software issues in customer-focused settings. In-depth knowledge of standard operating systems, networking protocols, and technical support procedures, and customer support tools. Skilled at identifying and resolving complex technical problems efficiently.
Overview
4
4
years of professional experience
Work History
Software Developer
Pride Electronics Zambia
05.2022 - Current
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Translated customer requirements into written use cases.
- Developed software for desktop and mobile operating systems.
- Designed customized solutions for proposals to potential customers.
- Corrected, modified and upgraded software to improve performance.
- Tested and deployed scalable and highly available software products.
Webhost Technical Support Specialist
Webway
01.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Associate Developer
BILLFORD ZAMBIA LIMITED
07.2021 - 03.2022
- Improved user access to transact history by generating user transaction history into a PDF sent to their email.
- Included user complaints and suggestions feature to help management in decision making and the Dev team to make improvements to the app.
Education
Software Development -
MICROVERSE
Remote09-2023
Diploma in Secondary Education -
MOSA UNIVERSITY
Central Province, Zambia11.2017
Skills
- Hardware diagnostics
- Virtualization technologies
- Operating systems
- Linux administration
- Help desk support
- Network troubleshooting
- Configuration management
- Software installation
- Firewall management
- Scripting languages
- Application support
Timeline
Software Developer
Pride Electronics Zambia
05.2022 - Current
Webhost Technical Support Specialist
Webway
01.2022 - Current
Associate Developer
BILLFORD ZAMBIA LIMITED
07.2021 - 03.2022
Software Development -
MICROVERSE
Diploma in Secondary Education -
MOSA UNIVERSITY
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