Mukundwe Silomba
Lusaka,Zambia
Summary
Technically proficient and results-driven IT Specialist with a Bachelor of Science in Information Technology and a Certified Associate in Project Management (CAPM). Possesses a strong foundation in Information Systems, cybersecurity, and cloud technologies. Proficient in managing Microsoft 365 environments, Azure Active Directory, and network infrastructure, with a key focus on security, reliability, and end-user support. Skilled in IT projects from planning through deployment, ensuring they meet business objectives, timelines, and budgets. Backed by industry-recognized certifications and hands-on experience, with a commitment to delivering efficient, scalable, and secure technology solutions
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Information Technology officer
Newrest
Lusaka, Zambia
10.2024 - Current
- Provide daily IT support to 40 + staff members across multiple departments, ensuring smooth operation of hardware, software, and network systems.
- Manage and maintain IT infrastructure, including over 80 endpoints (Laptops, Desktops, Tablets, and Printers), 50+ CCTV Cameras, Servers, Firewalls, switches, and UPS, ensuring 99% system uptime.
- Maintain IT asset register and documentation for over 100 devices to improve audit readiness and asset traceability.
- Manage IT Projects, including the installation and commissioning of 50+ CCTV cameras, 15 internal landlines, and 4 network switches. coordinating vendors, timelines, and internal resources to deliver the projects on time and within budget.
- Manage IT vendor relationships and lead procurement processes, including evaluation, negotiation, and purchasing of hardware/software solutions that meet business needs. Key procurements include: 50+ CCTV cameras, 4 network switches, 2 Network Video Recorder (NVR), 15 laptops, and 20 tablets.
- Collaborate with regional/global IT teams to implement corporate IT policies, updates, and maintain security standards.
Operations and Information Technology (IT) Officer
Kazi Global Resources
lusaka, Zambia
06.2024 - 09.2024
- Streamlined internal processes to enhance operational efficiency, from managing day-to-day activities to implementing new strategies that improve workflow and productivity.
- Oversaw daily operations of the business, coordinating cross-functional teams to optimize workflows and achieve an increase in productivity.
- Led a team of 15in achieving operational goals and meeting project deadlines.
- Managed and maintained the company's IT infrastructure, including Microsoft Azure and Microsoft 365, improving cloud capabilities and user collaboration.
- Provided technical support across the company, ensuring 99% uptime for critical systems and minimizing disruptions to operations.
- Conducted regular training sessions to educate staff on IT policies, procedures, and best practices, fostering a culture of security awareness.
ERP Specialist- Graduate Trainee
Omni Africa
Lusaka, Zambia
05.2023 - 05.2024
- Managed end-to-end lifecycle of ERP implementations, from initial analysis to post go-live support.
- Conducted comprehensive training sessions for users, enhancing their ability to utilize ERP systems (Pastel and Sage 200) effectively.
- Demonstrate ICT solutions to prospective clients.
- Collected customer requirements to advise on the best possible solution
- Provided technical support to Clients, thereby ensuring uninterrupted workflow.
Education
Bachelor of Science - Information Systems and Technology
University of Lusaka
Zambia 01.2019 - 12.2022
Master of Science - Project Management
University of Lusaka
Zambia 07.2025 - 05.2027
Skills
- IT Support
- Microsoft 365 Administration
- Network Troubleshooting
- Project Management
- Vendor Management
- Microsoft Azure
- Security Operation Analysis
- IT Inventory Management
- IT Audit
- Stakeholder Management
Certification
- Certified Associate In Project Management (CAPM)
- Project Management Institute(PMI) Member
- Microsoft Certified: Security Operations Analyst Associate (SC-200)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Sage Business Cloud Accounting (SBCA)
LEADERSHIP & VOLUNTEER EXPERIENCE
Head of Programmes- Project Management Institute Zambia Chapter, January 2025- December 2025
- Spearheading end-to-end planning and execution of the PMI Zambia Annual Conference
- Leading the development of the conference Agenda and ensuring alignment with PMI strategy and audience expectations
- coordinating with Speakers, partners, and internal teams to deliver a seamless and impactful Event.
- Collaborating with Marketing and sponsors
Head of Technology and Marketing- Project Management Institute (PMI) Zambia Chapter | January 2024 – December 2024
- Planned and executed marketing campaigns across various channels, including digital marketing, social media, email marketing, and traditional media.
- Build and maintain strong relationships with internal and external stakeholders, including board members, chapter members, sponsors, and partners, ensuring their needs and expectations are aligned with PMI’s strategic goals
- Oversaw resource planning, including budgeting for technology and marketing initiatives, and ensure optimal allocation of resources for efficient operation within the team.
Microsoft Learn Student Ambassador
Microsoft Corporation| Lusaka, Zambia | January 2023– January 2025
- Organized an impactful event as a Microsoft LearnStudent Ambassadorr to introduce students from different countries (Nigeria, Kenya, Ghana) and the local community to Cloud Computing using Microsoft Azure.
- Organized and led workshops , hackathon and sessions onMicrosoft technologiess (Azure, Microsoft 365, Teams).
- Fostered and grew local and online tech communities by engaging with peers and sharing Microsoft content.
- Continuously learned and completed Microsoft Learn paths to enhance technical and leadership skills
References
Tendekai Machanyangwa
ERP Senior Consultant – Omni Africa
tendekai.machanyangwa@omni4africa.com
+260777236637
Purity Bwalya
Human Resource Officer – Newrest Zambia
p.bwalya@newrest.eu
+260972682995
Ms Ivy Kabamba Kazi Global - General Manager
ivykabamba@gmail.com
+2609773773054
Timeline
Master of Science - Project Management
University of Lusaka
07.2025 - 05.2027
Information Technology officer
Newrest
10.2024 - Current
Operations and Information Technology (IT) Officer
Kazi Global Resources
06.2024 - 09.2024
ERP Specialist- Graduate Trainee
Omni Africa
05.2023 - 05.2024
Bachelor of Science - Information Systems and Technology
University of Lusaka
01.2019 - 12.2022
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