Mukupa Chilufya
Lusaka,Zambia
Summary
Results-driven professional with expertise in strategic prospecting, lead generation, and customer retention tactics. Proficient in Salesforce, digital marketing, and pipeline management, with a strong aptitude for market and competitive analysis to drive revenue development. Demonstrates leadership capabilities and adaptability to market changes, leveraging product knowledge and sales trend forecasting to implement effective change strategies. Skilled in relationship development and competitive analysis, with advanced proficiency in Microsoft Office tools including Excel and PowerPoint. Committed to fostering sustainable growth through innovative sales and market development strategies.
Overview
19
19
years of professional experience
Work History
Business development manager
Yafika Mobile Money Limited
Lusaka, Zambia
01.2025 - Current
- As commercial head in charge of Sales revenues/profitability through sales of talk time, sim cards and Mobile Money by acquisition of new customers and growth of business by incremental retail universe-additional retailers in the entire Copperbelt province also managing a team of ten (10) Area Sales Executives and a solid DSA model of 400 membership across Copperbelt responsible for direct door to door sim sales
- Executed successful product launches, driving market penetration.
- Fostered client relationships, leading to increased brand loyalty.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Identified market trends, resulting in enhanced product offerings.
- Developed strategic partnerships for sustained growth.
- Unveiled new revenue streams through diversification strategies.
- Implemented marketing initiatives for greater brand visibility.
- Optimised operational procedures for improved productivity.
- Used multi-source data to determine sales and delivery terms for products and services.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Allocated teams, materials and calendar space for individual projects.
- Established budgets for programme activities and controlled expenditure to meet targets.
Regional business manager
ZAMTEL
KITWE, ZAMBIA
01.2021 - 07.2024
- Sales- acquisition of new customers in E-Tolling system for NRFA to be used at Toll Gates throughout Zambia grew Copperbelt by 12%.
- Identified new business opportunities for increased regional growth thus growing sales to 30%.
- Negotiated profitable contracts with key industry partners.
- Implemented innovative strategies to boost product visibility and market share.
- Analysed market trends, formulated strategic business plans accordingly.
- Travelled extensively around region, understood unique market demands.
- Initiated partnerships with local businesses for mutual benefits.
- Conducted regular performance reviews, identified areas of improvement.
- Collaborated with sales team to meet monthly targets and goals.
- Managed budgets responsibly whilst optimising resource allocation.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Regional Sales Manager
Token Press Zambia
Kitwe, Zambia
09.2019 - 09.2020
- Sales-acquisition of new customers in E-Tolling system for NRFA to be used at Toll Gates throughout Zambia
Regional Sales Representative (CB& NW)
ECONET MEDIA ZAMBIA- (KWESE’ TV)
KITWE, Zambia
12.2017 - 12.2018
- Grow sales (Market-Base)
- Grow & develop New Business opportunities
- Recruitment of dealers and business partners
- Management of business ecosystem i.e
- Customers, Dealers, Corporate events
Retail Sales Manager-Airtel money
AIRTEL NETWORKS ZAMBIA PLC
11.2016 - 12.2018
- Company Overview: I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
- Airtel Money Agent recruitment
- Airtel Money customer activation
- Airtel Money agent Compliance
- Mini shop partner recruitment (Airtel Containers)
- I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
Retail Operations Manager
AIRTEL NETWORKS ZAMBIA PLC
06.2015 - 10.2016
- Company Overview: I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
- Increasing Data Sales in Express shops through Penetration of Entry, Mid and High end Smartphones
- Increasing Airtel money customer acquisition through Registration and float availability
- I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
Area Sales Manager (COPPERBELT- North)
AIRTEL NETWORKS ZAMBIA PLC
01.2013 - 05.2015
- Company Overview: I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
- Managing Sales & Distribution of Airtel Talk time
- Growth of Gross Additions, Mobile Top-up, Airtel Money in Kitwe, Chingola, Mufulira, Chililabombwe, Kalulushi & Lufwanyama
- I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
Lusaka Territory sales Manager (Lusaka-North)
AIRTEL NETWORKS ZAMBIA PLC
01.2012 - 12.2014
- Company Overview: I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
- Increasing Gross Additions & Managing the Sales and Distribution of Talk-time sales and other Airtel products in Kabwata; Libala; North-mead and Garden Zone
- I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
Luapula Territory Sales Manager (Luapula)
AIRTEL NETWORKS ZAMBIA PLC
01.2011 - 12.2012
- Company Overview: I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
- Growing Gross Additions & Managing, Monitoring and Executing the Sales and Distribution of Talk-time and Other Airtel products in the whole region of Luapula Province
- I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
Trade Marketing Executive (Northern & Luapula)
AIRTEL NETWORKS ZAMBIA PLC
01.2010 - 12.2011
- Company Overview: I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
- In Charge of all Branding and Marketing activities and events including Traditional Ceremonies in Northern; Muchinga and Luapula Provinces
- I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
Customer Center Manager
AIRTEL NETWORKS ZAMBIA PLC
01.2009 - 12.2010
- Company Overview: I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
- In charge of the day to day operations of the Kasama Walk-in Center and been a Custodian of Distribution and Retail stocks; stock ordering Coaching and training Retail staff under my care
- I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
Retail Shop Executive (Kulima Tower and Kasama Branches)
AIRTEL NETWORKS ZAMBIA PLC
01.2007 - 12.2008
- Company Overview: I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
- In charge of the Day to day selling and balancing of stocks
- Resolving customer queries over the counter, Internet configurations of devices and Selling of smart phones and Low cost devices
- Mobile Money sales and management of both cash and float for mobile money
- I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
CALL CENTER AGENT
AIRTEL NETWORKS ZAMBIA PLC
Lusaka
06.2006 - 06.2006
- Company Overview: I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
- Management of customer call-in queries and advice on all product related information including Tariffs, promotions currently running and any other information the customer may wish to know about Airtel Zambia
- In a normal shift each call center Agent was targeted to pick a minimum of 250 calls
- I worked for Airtel Zambia Plc in different portfolios from July-2006 to December 2018
Education
Bachelors Degree - Business Administration
CBU
ZAMBIA 07.2022 -
Advanced Diploma - Business Administration
ABE
United Kingdom 07.2004 - 06.2006
GCE Grade Twelve Certificate - Secondary school
Hillcrest Technical School
Livingstone 01.1999 - 12.2001
Prince 2 - Managing Successful Projects
PRINCE 2
LUSAKA 06.2022 - 11.2022
Skills
- Leadership aptitude
- Product knowledge
- Lead generation
- Salesforce
- Excel proficiency
- Digital marketing
- Revenue development
- PowerPoint
- Competitive analysis
- Salesforce proficiency
- Sales and market development
- Sales trend analysis
- Sales trend forecasting
Custom
- Reading books
- Watering the garden and lawn
- Community Development works - Charity works
- Watching Soccer
- Listening to music
- Watching movies
Languages
English
Fluent
Bemba
Fluent
Nyanja
Fluent
Affiliations
- watching action movies
- Cooking
- Reading books
- Listening to music
Personal Information
- Profession: Sales Manager
- Date of birth: 08/05/82
- Gender: Male
- Nationality: Zambian
- Marital status: Married
Accomplishments
➢ Certificate in Customer Care Representative Training : conducted by The Dotted Line Ltd
➢ Certificate in Customer care- For Office Sales Executives : conducted by Hospitality Training Institute
➢ Certificate in Cash Counter Management course : Conducted by The Institute of Financial Empowerment
➢ Anti Money Laundering ( AML) training- Airtel
➢ Certificate of Achievement: For your contributed contribution towards achieving Zamtel’s growth in Southern Region.
➢ Financial Wellness Training – conducted by Dr Choolwe of Success Practitioners
➢ Self Development and Leadership Skills Training – Conducted by Success Practioners.
Timeline
Business development manager
Yafika Mobile Money Limited
01.2025 - Current
Bachelors Degree - Business Administration
CBU
07.2022 -
Prince 2 - Managing Successful Projects
PRINCE 2
06.2022 - 11.2022
Regional business manager
ZAMTEL
01.2021 - 07.2024
Regional Sales Manager
Token Press Zambia
09.2019 - 09.2020
Regional Sales Representative (CB& NW)
ECONET MEDIA ZAMBIA- (KWESE’ TV)
12.2017 - 12.2018
Retail Sales Manager-Airtel money
AIRTEL NETWORKS ZAMBIA PLC
11.2016 - 12.2018
Retail Operations Manager
AIRTEL NETWORKS ZAMBIA PLC
06.2015 - 10.2016
Area Sales Manager (COPPERBELT- North)
AIRTEL NETWORKS ZAMBIA PLC
01.2013 - 05.2015
Lusaka Territory sales Manager (Lusaka-North)
AIRTEL NETWORKS ZAMBIA PLC
01.2012 - 12.2014
Luapula Territory Sales Manager (Luapula)
AIRTEL NETWORKS ZAMBIA PLC
01.2011 - 12.2012
Trade Marketing Executive (Northern & Luapula)
AIRTEL NETWORKS ZAMBIA PLC
01.2010 - 12.2011
Customer Center Manager
AIRTEL NETWORKS ZAMBIA PLC
01.2009 - 12.2010
Retail Shop Executive (Kulima Tower and Kasama Branches)
AIRTEL NETWORKS ZAMBIA PLC
01.2007 - 12.2008
CALL CENTER AGENT
AIRTEL NETWORKS ZAMBIA PLC
06.2006 - 06.2006
Advanced Diploma - Business Administration
ABE
07.2004 - 06.2006
GCE Grade Twelve Certificate - Secondary school
Hillcrest Technical School
01.1999 - 12.2001
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