Summary
Overview
Work History
Education
Skills
Phone
Personal Information
References
Timeline
Generic

Mulambo Ng'andu

Lusaka

Summary

Mulambo Ng'andu is a result-driven business administrator equipped with a demonstrative ability to develop and execute successful marketing strategies that drive growth and increase of revenue in the past 5 years of industrial experiences. Mulambo has strong leadership and communication skills with a proven track record of leveraging data-driven insight, market research and customer segmentation, to create targeted campaigns as a skilled communicator and leader. Mulambo excels at building and maintaining collaboration with clients and partners to achieve remarkable yet cost-effective results.

Overview

7
7
years of professional experience

Work History

Marketing/Sales Assistant

Makubu steel works Ltd. (Part-Time)
Current
  • Greeting customers, providing product information, answering inquiries, and assisting with purchases
  • Assisting customers with product selections, handling sales transactions, processing payments, and managing returns or exchanges
  • Supervising stock taking and uploading of all relevant records
  • Conducting data analysis to identify areas of improvement and reduce cost by 30%
  • Performing and conducting market research to provide fair prices, helping to increase the client list by 15%
  • Arranging and maintaining product displays to attract customers and enhance the store's appearance
  • Building and maintaining relationships with customers to encourage repeat business and customer loyalty.

Depot Clerk/ Warehouse Manager

Food Reserve Agency (Contract)
01.2019 - 01.2023
  • Developed and implemented successful marketing strategies that drive the growth and increase of revenue by 8%
  • Inspected grading and buying of commodities such as maize and soya beans
  • Leveraged data-driven insight, market research and customer segmentation to create targeted campaigns
  • Prepared all payments schedules for clients and kept track with banks paying them
  • Ensured that trucks for export have all the necessary documents before and after trucks are loaded
  • Supervised stocking of commodities when buying and when loading for dispatch
  • Played a key role in building and maintaining relationships with clients and partners
  • Received loading orders before any truck is loaded.

Administrative Assistant

Prudential Insurance (Part-Time)
01.2018 - 01.2019
  • Successfully handled day to day administrative matters including screening calls, planning and scheduling meetings, composing documents with 90% efficiency
  • Maintained office supplies and inventory
  • Contributed ideas to the marketing budget that helped reduce costs by 20%
  • Analysed market trends and competition to identify new business opportunities
  • Built and maintained relationships with clients and partners
  • Strategies the use of resources to achieve business objectives
  • Prepared and edited documents, reports and presentations.

Human Resource Assistant

G.M.N Enterprise Ltd. (Contract)
01.2016 - 01.2018
  • Assisted in posting job openings and managing the recruitment process, screening resumes, scheduled interviews and prepared onboarding materials and facilitate new hire orientation
  • Maintained accurate and up-to-date employee records, ensured compliance with record-keeping regulations, I also handled confidential information with discretion
  • Assisted with payroll processing and addressed employee payroll queries
  • Responded to employee inquiries about benefits
  • Assisted in resolving employee issues and grievances
  • Ensured company policies are up-to-date and comply with regulations
  • Assisted in developing and updating HR policies and procedures
  • Helped with compliance reporting and audits
  • Coordinated training sessions and seminars, tracked employee training and development activities and assisted in developing training materials
  • Handled routine HR inquiries and provided information to employees.

Data Collector

World Vision Zambia/Zambia Statistics Agency (Part-Time)
01.2013
  • Gathered data through surveys, interviews, observations, and other methods as required by the research protocol, prepared and set up equipment and materials needed for data collection
  • Accurately record and enter collected data into databases or data management systems and ensure the accuracy and completeness of collected data by checking for inconsistencies or missing information
  • Followed ethical guidelines and research protocols, including obtaining informed consent from participants
  • Reported any issues or discrepancies encountered during data collection to supervisors or research coordinators
  • Maintained clear and effective communication with research team members and participants and attended training sessions and workshops to stay updated on data collection techniques and protocols
  • Kept detailed records of data collection activities and any modifications to the data collection process.

Education

Certificate in Business Administration -

National Institute of Public Administration (NIPA)
01.2015

Diploma in Business Administration -

National Institute of Public Administration
01.2015

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Complex Problem-Solving
  • Processing payments
  • Opening and closing procedures
  • Customer Needs Assessment
  • Product Merchandising
  • Display building
  • Customer Service
  • Strong Communication and Interpersonal Skills
  • Creative Thinking
  • Positive Customer Engagement
  • Building Customer Loyalty
  • Product Knowledge
  • Safety and Cleanliness Standards
  • Relationship Building
  • Inventory and Stocking
  • Teamwork and Collaboration
  • Exceeding Customer Expectations
  • Multitasking Abilities
  • Documentation And Reporting
  • Brand Promotion

Phone

+260977909985, +260954955854

Personal Information

  • Date of Birth: 09/15/92
  • Nationality: Zambian

References

  • Mr V. Mubita, G.M.N Enterprise, +260972086772
  • Mr. M. simwaba, F.R.A Marketing assistant, +260976832248
  • Mr C.siakakole, Chief consultant Accounts and Finance, NIPA, +260955901110
  • Mr. Brian Machila, Manager, Mukubu steel works Ltd., +260977235444

Timeline

Marketing/Sales Assistant

Makubu steel works Ltd. (Part-Time)
Current

Depot Clerk/ Warehouse Manager

Food Reserve Agency (Contract)
01.2019 - 01.2023

Administrative Assistant

Prudential Insurance (Part-Time)
01.2018 - 01.2019

Human Resource Assistant

G.M.N Enterprise Ltd. (Contract)
01.2016 - 01.2018

Data Collector

World Vision Zambia/Zambia Statistics Agency (Part-Time)
01.2013

Certificate in Business Administration -

National Institute of Public Administration (NIPA)

Diploma in Business Administration -

National Institute of Public Administration

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