Mulenga Mwale

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database. (SAGE 300 and Personnel Files)
• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
• Assisted in payroll processing to ensure timely delivery of salaries to all employees.
• Facilitate Employee access to medical assistance, funeral grant and other entitlements.
• Updated and maintained Casual and Intern employee records and preparation of there Salaries monthly.
• prepare monthly reports
• Set up orientations and initial training for new employees.

• Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
• Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
• Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
• Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
• Payroll preparation - NAPSA, Pay As You Earn, NHIMA, Allowances and deductions.
• Coordinated employee placements and administrative details.

• monitor and evaluating data, patient file and clinical registers
• Maintain SmartCare services at Monze Mission Hospital and its subsidary Health Posts
• Monitor consistencies in Pharmaceutical dispensation of patient drugs.
• Compile PEPFAR reports for Epic-19 project supporting partners.

• Workers compensation and benefit management, verify Employee appraisal and assessment
• Worked with a team of 3 human resource officers, creating financial reports for all company activities composed of 8 departments.
• Compute monthly employee hours and Prepare the company payroll for over 1000 employees

Support and development of HR initiates

• Actively involved in the recruitment process, Training and development
• Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
• Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.

• Enhanced research quality by meticulously collecting and analyzing data from various sources.
• Streamlined data management processes for increased efficiency and accuracy in research findings.
• supervised a team and monitored strategy implementation to meet research objectives
• match satellite maps with research boundaries on the ground
• determine the appropriate research sampling method based on settlement distribution
• conduct focus group discussions and ke informant interviews
• data entry in Epidata and MS excel and Word
• transcribing audio recorded interviews

• Airtel is a telecom service providers spread across 16 countries in Africa and Asia
• Re-branding the company in Lusaka District
• Revamped Company's band awareness, improving user engagement by over 60% increase
• Solved 20 - 25 on-the-spot customer concerns and provide solutions
• Promote company products and services
• Linked 20+ potential clients on a daily basis, with a closing rate of 10% to 20% to the sales team
• Maintained a customer satisfaction rate of 95% for the agriculture and commercial show.