MULONGWE SIMUNJI
Lusaka
Summary
Dynamic IT professional with extensive experience as Director at Infosystem Business Solutions Ltd, excelling in advanced troubleshooting and network security. Proven track record in managing teams and delivering exceptional IT support, fostering collaboration, and enhancing client satisfaction. Committed to continuous learning and staying ahead of technology trends.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Technician and Support Engineer
Infosystem Business solutions Ltd (My IT Consulting Company)
01.2006 - 01.2017
- I founded this business and I am the Director. Established it in 2006 and ran it up to 2010. I re-established it in 2017 and running it to date. Working in a team of 6 colleagues supporting over 100 clients’ computer hardware and software, peripherals problems including servers, office suites, networks setup and troubleshooting.
- Managing and directing all company business processes and staff daily.
- Staying up-to-date with industry trends to stay ahead of technology and competitors.
- The highest escalation level for all IT support issues and providing instant solutions.
- Plan each day and distribute duties among the team.
- Carry out network penetration testing and remediation.
- Provide training for all users, team members, and students.
- Creating and maintaining accurate database of all pending and resolved IT issues.
- Creating and deploying windows images.
- Mobile device user support: operating systems, troubleshooting, data backup/restoration, configuration.
- Logging faults and managing support response times.
IT Technician
InfoTech Business Solutions Limited, Lusaka
Lusaka
01.2014 - 01.2014
- Worked under the supervision of System administrators to provide active directory support and continuous computer hardware and software troubleshooting and repair to the company’s IT systems and offsite clients.
- Diagnosed numerous hardware and software problems and resolved them efficiently.
- I ensured all computers operated at optimum levels with the latest updates and patches.
- Installed and updated computer hardware and software packages.
- Helped maintain network security protocols and access controls.
- Removed old user accounts from the active directory and created new ones for new hires.
- Occasionally, administered active directory users.
- Installed networks, crimped ethernet cables, configured, troubleshot and maintained LANs.
- Explained technical issues to non-technical customers.
- End-user training on new software applications and other technologies.
- Performed routine data backups and ensured data integrity.
Business Centre Manager/ IT Support Specialist
Menesilwa Investments Ltd (Business Centre), Lusaka, Zambia
Lusaka
01.2012 - 01.2013
- Worked under the supervision of System administrators to provide active directory support and continuous computer hardware and software troubleshooting and repair to the company’s IT systems and offsite clients.
- Installed operating systems and ran periodic checks to ensure all computers ran smoothly.
- Troubleshoot IT incidents with both hardware and software (laptops, computers, mobile devices, copiers and printers).
- Kept up to date with Microsoft Office Suites and operating systems.
- Installed and configured antivirus, device drivers, Office and other applications.
- Supported Microsoft Office users, including outlook configuration.
- I worked with virtual machine software during MCSA learning labs.
- Installed network cables, patch panels and cable trunks.
- I taught computer-based short courses to university-bound students.
Education
Diploma - Information Technology
Masharfied Computer Training Institute
01.2014
Diploma - Graphic Design and Web Development
Masharfied Computer Training Institute
01.2010
High School Leaving Certificate - Maths, English, Science, Biology, History, Geography
Nambala Secondary School
01.2002
Skills
- Advanced troubleshooting
- Operating systems
- Computer hardware
- Windows Server
- Tcp/ip networks
- Microsoft Active Directory
- Microsoft Office Suites
- Network security and management
- VMware and Hyper-V virtualization
- Frontend development
- IT customer service
- Great communication skills, written and verbal
- Collaborative and resilient
- Always in learn mode, willing to learn more
Certification
- Microsoft Certified Solutions Associate (MCSA Server 2012), 2015 (server installation, configuration and administration)
- Microsoft Certified Solutions Expert (MCSE), 2016 Microsoft Certified Professional (MCP), 2016
- A+, Network+, Security+ CE Certified: 2013, 2015, 2017
- Astute Business Technologies Limited (computer hardware, software installation, configuration, troubleshooting, TCP/IP networking, network security etc) Computing Technology Industry Association
Languages
English
First Language
English
Proficient (C2)
C2
References
- For my current duties refer to these links
- Company website: https://infosyszm.netlify.app/
- Facebook page: https://web.facebook.com/infosystemzambia
- Personal portfolio: https://simunji.github.io/
- Kunda, HR, InfoTech Business Solutions Ltd
- Garry, Mukelabai, Director, gmukelabai@gmail.com, +0977 870519, Menesilwa Investments Ltd
Timeline
IT Technician
InfoTech Business Solutions Limited, Lusaka
01.2014 - 01.2014
Business Centre Manager/ IT Support Specialist
Menesilwa Investments Ltd (Business Centre), Lusaka, Zambia
01.2012 - 01.2013
IT Technician and Support Engineer
Infosystem Business solutions Ltd (My IT Consulting Company)
01.2006 - 01.2017
Diploma - Information Technology
Masharfied Computer Training Institute
Diploma - Graphic Design and Web Development
Masharfied Computer Training Institute
High School Leaving Certificate - Maths, English, Science, Biology, History, Geography
Nambala Secondary School
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