Mumba Phiri
Lusaka,Zambia
Summary
Dynamic Lodge Logistics & Operations Manager with proven expertise, excelling in operations oversight and team building. Successfully implemented standard operating procedures, enhancing service quality and guest satisfaction. Adept at conflict resolution and compliance monitoring, driving operational efficiency and fostering a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Lodge Logistics & Operations Manager
Chabota Lodges
Lusaka, ZM
01.2020 - 06.2026
- Managed daily operations to ensure smooth guest experiences at Chabota Lodges.
- Coordinated staff schedules to enhance service quality and maximize workforce efficiency.
- Implemented training programs for new employees to enhance service standards.
- Developed standard operating procedures to streamline processes and improve consistency.
- Collaborated with department heads to resolve operational challenges effectively.
- Monitored compliance with health and safety regulations across all lodge areas.
- Led weekly team meetings to communicate goals and address staff concerns.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed daily operations by implementing strategies aligned with business plan and profitability objectives.
- Built strong operational teams to meet process and production demands.
- Oversaw staffing needs to ensure coverage for all shifts through effective recruitment, selection, onboarding, and training.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed and implemented operational procedures to ensure quality standards are met.
Operations Supervisor
Chabota Lodges
Lusaka, ZM
01.2018 - 12.2019
- Supervised daily operations to ensure efficient guest service and satisfaction.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Coordinated staff schedules to optimize coverage and workflow during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Implemented standard operating procedures to enhance team performance and consistency.
- Monitored staff performance and provided feedback for improvement.
- Resolved guest complaints promptly, promoting a positive experience at the lodges.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Conducted regular inspections to maintain safety and cleanliness of lodge facilities.
- Ensured compliance with all safety regulations in the workplace.
- Managed inventory levels, ensuring timely restocking of supplies and equipment.
- Provided support to other departments as needed to meet organizational goals.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Education
Diploma in Hospitality Management
Alison
Online , Ireland Diploma in Operations Management
Alison
Online , Ireland Hotel Operations
Alison , Ireland Skills
- Operations oversight
- Standard operating procedures
- Compliance monitoring
- Process improvement
- Budget management
- Forecasting techniques
- Logistics oversight
- Crisis response
- Conflict mediation
- Staff training
- Team building
- Management
- Communication strategies
- Decision-making
- Negotiation
- Cross-functional collaboration
- Problem resolution
- Time optimization
- Troubleshooting techniques
- Expense reports
- Client engagement
- Delegation
- Conflict management
- Change management
- Logistics oversight
- Conflict mediation
- Delegation
Timeline
Lodge Logistics & Operations Manager
Chabota Lodges
01.2020 - 06.2026
Operations Supervisor
Chabota Lodges
01.2018 - 12.2019
Diploma in Hospitality Management
Alison
Diploma in Operations Management
Alison
Hotel Operations