Summary
Overview
Work History
Education
Skills
Websites
Certification
Professional Bodies
Skills Core Competences
Nrc
Personal Information
Languages
References
Accomplishments
Timeline
Generic

Mumbi Mulemfwe

Lusaka

Summary

Detail-oriented Network Engineer with 7+ years on different product lines in the network operation center (NOC) and not limited to the following experience in designing, implementing, and managing complex network infrastructures. Skilled in troubleshooting and resolving complex issues within limited timeframes. Expertise in Cisco and Fortigate firewall, LAN/WAN, WAN optimization, and network security.

I am Goal-driven Engineer adept at reviewing plans and implementing improvements. Skilled in technical research and expert in Enterprise networking and Ready for new professional challenges and willing to take on dynamic responsibilities. Not only that i have learnt skills beyond network configurations link customer management, helping the sales team with explaining technical requirements to potential customers and managing the projects end to end.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Network Support Engineer (NOC)

Paratus Telecom Zambia
Lusaka
06.2019 - Current
  • Focus on Paratus Customers to resolve faults and provide solutions
  • Fault identification, resolution, and escalation management
  • Providing 1 and 2nd level support to field maintenance engineers, front office engineers and enterprise clients
  • Offering 24/7 technical support to Paratus Zambia and its clients
  • Deploying of VSAT clients on STARLINK
  • Configuring of L2circuits for MPLS and Internet clients
  • Putting clients behind the firewall for easy traffic monitoring and optimization
  • Monitoring of SD-WAN circuits
  • Planning and deploying of Microwave and Fiber optic links
  • Configuring of clients on Auto failover using BGP BFD
  • Provisioning of fiber clients and managing of the fiber infrastructure by doing health checks.
  • Responsible to configuring if new optic fiber clients on GPON and point to point network.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Maintained infrastructure performance by monitoring, performance tuning, and troubleshooting surfaced issues.
  • Inspected and tested fiber optics equipment to ensure optimal performance.
  • Conducted fusion splicing of single-mode and multi-mode fibers.
  • Drafted, presented and responded to proposals for specific customer requirements with industry-specific solutions.
  • Evaluated customer feedback in order to identify areas of improvement for products and services.

Helpdesk L1 Network Engineer

Huawei Technologies MTN Zambia
07.2017 - 09.2018
  • Worked at MTN HQ/ Huawei Zambia MS project as a Network Operation Center Engineer
  • Managed and monitored a network infrastructure from any centralized location
  • Troubleshooted all the technical and quality related issues
  • Escalated complex issues to upper management for assistance
  • Troubleshot NAT, PAT, DHCP & IPv4 interoperability
  • Troubleshot DHCP Server, NAT Device
  • Troubleshot port security, general switch security, SVIs
  • Documented and reported queries raised by clients
  • Configured profiles for Enterprise clients on the GSM network
  • Troubleshot access point network (APN) links on the Core network platform
  • Troubleshot MPLS links and VPN for enterprise clients
  • Generated weekly reports and performance-based reports of the Enterprise network
  • Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
  • Used monitoring tools for network performance and optimization.

NOC Engineer

Huawei Technologies MTN Zambia
12.2015 - 01.2017
  • Managed 2G/3G GSM/UMTS and LTE Network Nodes
  • Efficiently ensured faults are reported and cleared
  • Monitored Enterprise Business Unit Network
  • Provided first level problem determination and technical support
  • Troubleshot BSC and RNC statistics related to radio networks
  • Diagnosed and escalated satellite & microwave transmission related faults
  • Monitored optic fiber links
  • Worked with Huawei transmission equipment
  • Configured MPLS l2 Circuits and l2VPN
  • Worked with Microsoft office packages
  • Designed microwave links
  • Deployed and troubleshooted IP networks based on Cisco routers and switches
  • Maintained and troubleshooted IP networks
  • Worked with different routing and switching technologies
  • Had knowledge of routers and switches.

Enterprise Solutions Internship

Zambia Telecommunications Company (ZAMTEL)
Lusak
02.2014 - 09.2014
  • Installed and configured CISCO Routers, switches, DSL, ADSL, FIBER MODEMS, Fiber-Ethernet/E1 convertors, Fiber splicing
  • Configured and troubleshooted RAD equipment
  • Monitored ISP Network
  • Worked on Network Topology.
  • Installed, tested, and maintained fiber optic cable systems for customers.
  • Installed, set up and repaired devices and system components.
  • Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
  • Followed safety protocols while working with hazardous materials such as flammable liquids or high voltage electricity.
  • Conducted preventive maintenance checks on existing fiber optics cables to ensure optimal performance levels were maintained.
  • Repaired damaged fibers using specialized techniques such as fusion splicing or mechanical splicing.

Education

Bachelor's Degree in computer science with a Major in Network Administration - Information Technology

Texila American University
India
05-2024

Basics of Python programming -

Michigan School of Computer Science
01.2020

Cisco networking training - Computer Networking and Telecommunications

Network Bulls
India, New Delhi
04.2019

Diploma in Telecommunication - Computer Networking And Telecommunications

Copperbelt University
Kitwe
12.2014

GCSE O Level School Certificate -

Kabundi High School
01.2009

GCSE O Level School Certificate -

Kabundi High School
Chingola
01.2009

Skills

  • Networking
  • Traffic manipulations on firewalls
  • Firewall Management
  • Project Collaboration
  • Positive attitude and highly motivated
  • Team player
  • Able to work under extreme pressure and with minimum supervision
  • Network Security implementation
  • Network Performance Analysis
  • Technical Solutions Development
  • Effective Communication
  • Project Management
  • Documentation Writing
  • Incident Management
  • Network Configuration
  • Security Management
  • User Training

Certification

  • CISCO CERTIFIED SPECIALIST - CORE (CCIE Written)
  • CISCO CERTIFIED - Enterprise Advanced Infrastructure Implementation
  • CISCO CERTIFIED NETWORK ASSOCIATE
  • CISCO CERTIFIED ENTRY NETWORK TECHNICIAN
  • FORTINATE 1 SERCURITY EXPERT NETWORK SERCURITY ASSOCIATE
  • FORTINATE 2 SERCURITY EXPERT NETWORK SERCURITY ASSOCIATE
  • FORTINATE 3 SERCURITY EXPERT NETWORK SERCURITY ASSOCIATE
  • FORTINET INTRODUCTION TO CYBERSECURTIY
  • FORTINET CERTIFIED ASSOCIATE CYBERSECURTIY
  • FORTINATE 7 SERCURITY ARCHITECT NETWORK SERCURITY ARCHITECT
  • THE INFORMATION TECHNOLOGY INFRASTRACTURE LIBARARY (ITILv4)
  • JUNIPER DESIGN CERTIFIED ASSOCIATED (JNCDA)
  • UK ICSI-CNSS CERTIFIED NETWORK-SERCURITY SPECIALIST
  • AVIATRIX CERTIFIED ENGINEER (cloud)

Professional Bodies

  • Copperbelt University Electrical Society (CUES)
  • Engineers Institute of Zambia (EIZ)

Skills Core Competences

  • Able to work efficiently with Huawei transmission equipment such OSN 3500, OSN 9800, OSN
  • Able to configure MPLS l2 Circuits and l2VPN
  • Working knowledge in Microsoft office packages (Microsoft word, power point)
  • Practical Working knowledge of Pathloss Microwave link design software
  • Experience in microwave link design and deployment both in the licensed and unlicensed frequency bands.
  • Practical working knowledge of IP data networks
  • Able to deploy and troubleshoot IP networks based on Cisco routers and switches.
  • Able to Maintain and troubleshoot IP networks and to resolve IP conflict Issues.
  • Practical working knowledge of different routing and switching technologies such as OSPF, EIGRP, BGP, STP, VLANs etc.
  • Good understanding on Virtual private network setup VPNs, like GRE, DMVPN, MBGP and MPLS, IPSEC and ISAKAMP police
  • Ability to work on Layer 2 - Ethernet port-channel, VLANS, VTP, STP, RSTP, 802.1Q,Layer 2 Multicast (GMP) and layer 2 WAN circuits (HDLC and PPP)
  • Ability to work on Layer 3 networking Protocols (RIP,EIGRP, OSPF,BGP,ISIS).
  • Solid Knowledge Routers and Switches - Catalyst switches and cabling, Cisco ISR Routers.

Nrc

397789/74/1

Personal Information

  • Date of Birth : 18-09-1993
  • Nationality: Zambian
  • Marital Status: Single
  • Religion: Christianity

Languages

English, Bemba, Nyanja

References

  • Likando Singongi, MTN Zambia Huawei Manage Service Back Office Manager, Likando.singongi.ms@huawei.com, 0966876784
  • Augustus Bwalya, MTN Zambia Huawei Manage Service NOC Manager, Bwalya.augustus.ms@huawei.com, 0966221003
  • Senior Eng. Mulenga Mwape, Paratus Telecom NOC Co-coordinator, Mulenga.mwape@zamtel.co.zm, 0950004832
  • Indira Musenge, Paratus Telecom Enterprise Solutions, indira.musenge@paratus.africa, 0964051014

Accomplishments

  • Paratus Zambia best new comer : 2019
  • Paratus Zambia Diamond Award : 2020
  • Paratus Zambia Diamond Award : 2022

Timeline

Network Support Engineer (NOC)

Paratus Telecom Zambia
06.2019 - Current

Helpdesk L1 Network Engineer

Huawei Technologies MTN Zambia
07.2017 - 09.2018

NOC Engineer

Huawei Technologies MTN Zambia
12.2015 - 01.2017

Enterprise Solutions Internship

Zambia Telecommunications Company (ZAMTEL)
02.2014 - 09.2014

Bachelor's Degree in computer science with a Major in Network Administration - Information Technology

Texila American University

Basics of Python programming -

Michigan School of Computer Science

Cisco networking training - Computer Networking and Telecommunications

Network Bulls

Diploma in Telecommunication - Computer Networking And Telecommunications

Copperbelt University

GCSE O Level School Certificate -

Kabundi High School

GCSE O Level School Certificate -

Kabundi High School

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Mumbi Mulemfwe