MUMBO KAMBOLE
Kitwe
Summary
To promote quality service to the best of my ability in accordance with professional requirements and ethics consistent with modern trends and contribute to the profitability of the company.
Overview
11
11
years of professional experience
Work History
Barman
KEG & Coppersmith
01.2014 - 05.2018
- Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar and fruits;
- Interacting with customers, taking orders, serving snacks and drinks;
- Satisfying patron requests;
- Assessing Bar customer needs and preferences and making recommendations;
- Plan and present Bar menu;
- Check customer identification and confirm it meets legal drinking age;
- Stay guest focused and nurture an excellent guest experience;
- Comply with all food and beverage regulations;
- Keeping the Bar area clean;
- Processing payments.
Telecommunications Systems Technician
Zesco Limited
01.2018 - 03.2018
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Optimized bandwidth usage to support increasing data demands.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Telephones (Analogue, Digital & IP) configuration & wiring.
Website Administrator
PMcKenna & Sons
01.2019 - 12.2019
- Implement security protocols;
- Modify programs;
- Create backups;
- Resolve software problems;
- Update contents;
- Track, compile and analyze website usage data;
- Test new software packages for use in web operations;
- General administration;
- Faults reporting to management.
Head Barman
FQM Trident Country Club
06.2022 - 07.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
IT Technician
Natkos Distributors Limited
09.2023 - 02.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and photocopying machines.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Satelite Fleet Controller/Control Room Operator
BUKs Haulage Limited (BHL)
03.2024 - 03.2025
- Carried out thorough accident investigations to determine root causes and implement corrective actions aimed at preventing future incidents.
- Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
- Implemented GPS tracking systems to monitor real-time vehicle locations for improved resource allocation and customer service.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Maintained accurate driver information for delivery scheduling.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed comprehensive reports detailing tracking findings for presentation to clients and stakeholders.
- Conducted regular equipment maintenance, ensuring optimal performance and minimizing downtime.
Education
Certificate - Information Technology
Cisco Networking Academy
Online 2025
Certificate - Cybersecurity
Cisco Networking Academy
Online 03.2025
Training - Instrumentation & Control
Kwambula Training Institute
Solwezi 07.2024
Diploma - Telecommunications Systems Engineering
Zambia University College Of Technology
Ndola11.2017
Certificate - ICT
Express ICT Academy
Online 01.2021
Certificate - Hospitality
Pilot Software Holdings
Kalumbila 03.2023
Certificate - Hospitality
Hospitality Trainers & Associates (School of Culinary Art)
Kalumbila 05.2023
Skills
- Incident reporting
- Access control & surveillance
- Dispatching
- Control system navigation
- System analysis
- GPS navigation
- MS office suite
- Fleet monitoring
- Desktop technical support
- Hardware installation
- Network troubleshooting
- Help desk operations
- Network security
- Information security
- Wireless networking
- Troubleshooting systems
- Signal testing
- SCADA system operation
- Hardware troubleshooting
- Telecommunications
- System maintenance
- Help desk support
- Laptop servicing
- System hardening
- Intrusion detection
- Two-factor authentication
- Biometric security
- Security protocols
- Data loss prevention
- Data protection strategies
- Erecting firewalls
References
Contact person : Seamus
Director, +260964001169
PMcKenna & Sons
Contact person : Tinashe Simusika
Fleet Controller : +260964035679
BUKS Haulage
Contact person : Lenon Mukupa
F&B Supervisor :+260968311829
KEG & Coppersmith
Languages
English
Advanced (C1)
Bemba
Bilingual or Proficient (C2)
Affiliations
Engineering Institute Of Zambia
ATTRIBUTES
Honest, Proactive, Assertive, Mature deposition, Strong team player, Effective communicator, Results oriented, Fast learner and work well under deadlines.
Timeline
Satelite Fleet Controller/Control Room Operator
BUKs Haulage Limited (BHL)
03.2024 - 03.2025
IT Technician
Natkos Distributors Limited
09.2023 - 02.2024
Head Barman
FQM Trident Country Club
06.2022 - 07.2023
Website Administrator
PMcKenna & Sons
01.2019 - 12.2019
Telecommunications Systems Technician
Zesco Limited
01.2018 - 03.2018
Barman
KEG & Coppersmith
01.2014 - 05.2018
Certificate - Information Technology
Cisco Networking Academy
Certificate - Cybersecurity
Cisco Networking Academy
Training - Instrumentation & Control
Kwambula Training Institute
Diploma - Telecommunications Systems Engineering
Zambia University College Of Technology
Certificate - ICT
Express ICT Academy
Certificate - Hospitality
Pilot Software Holdings
Certificate - Hospitality
Hospitality Trainers & Associates (School of Culinary Art)
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