Mundi Moonga
Lusaka
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
21
21
years of professional experience
Work History
Chief Executive Officer
Goodfellow Digital Limited
01.2023 - Current
- Established foundational processes for business operations.
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- To provide overall strategic direction of the company
- To ensure compliance with all statutory and regulatory laws
- Ensure effective mgt of company resources
General Manager - Operations & Customer Services
Madison Health & Risk Management Limited
04.2016 - 03.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Analyse margins across product lines to support pricing strategy
- Troubleshoot processes and procedures and propose changes to bring about operational effectiveness
- Closely liaise with International Reinsurance partners to reconcile reinsurance bordereaux
- Support Sales Teams to identify commercial opportunities to drive growth of Medical Schemes business and Travel Insurance business
- Manage senior managers
- Identify risks and ensure appropriate measures are in place
Head – Business Units
Madison Health & Risk Management Limited
06.2012 - 04.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Ensuring the growth of all lines of businesses
- Budget Planning
- Ensuring the attainment of set budgets
- Developing and executing Marketing plans
- Preparation of PowerPoint presentations and word pitches
- Sales presentations
- Marketing of Medical Insurance, Travel Insurance & Managed Fund Products
- Client Relationship Management
- Developing pricing and packaging strategies
- Premium reconciliation and debt collection
Assistant Underwriting & Marketing Manager
Madison Health & Risk Management Limited
05.2011 - 05.2012
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Market research and Market segment analysis
- Maintaining key account members and grow existing client base
- Relationship management of Healthcare providers and schemes
Graduate Trainee (Claims Administrator)
Madison Health Solutions (MHS)
03.2008 - 04.2011
- Supported project teams with thorough research, contributing valuable insights that informed decision-making processes.
- Worked in various departments to gain hands-on experience.
- Came up with new ideas and improvements, which were discussed with senior employers.
- Accounts reconciliations
- Ensuring that clients are invoiced on time and correctly
- Debt management & collection.
- Preparation and issuance of quotations
Marketing Consultant
Delta Nursing Agency
05.2005 - 11.2005
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Provide market and customer feedback to be used in developing the product
Part-time Administrator
Bluesms
01.2005 - 05.2005
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Editing and maintenance of website
- Processing orders via internet
- Responding to customer queries
Part-time Payroll Administrator
Blue Arrow
08.2004 - 12.2004
- Calculated payroll deductions by accurately using the payroll software and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Generating and processing timesheets
- Customer service face to face
Assistant Bank Clerk
Zambia National Building Society
07.2003 - 07.2003
- Maintained security standards by verifying customer identification during transactions as per bank policies.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Managed daily balancing tasks for teller drawer, minimizing discrepancies and adhering to audit requirements.
- Developed positive relationships with customers, fostering loyalty and trust in the bank's services.
Education
Certificate in Insurance
Chartered Insurance Institute (CII)
UK05.2019
Associate of Arts - Accountancy
Chartered Institute of Management Accountants
UK08.2014
Bachelor of Arts - Economics
St. Petersburg State Polytechnic University
St. Petersburg, Russia06.2004
High School Diploma -
Mpelembe Secondary School
Kitwe, Zambia12.1997
Skills
- Organizational Leadership
- Executive Leadership
- Risk Management
- Staff Management
Languages
Russian
Intermediate
B1
English
Proficient
C2
Timeline
Chief Executive Officer
Goodfellow Digital Limited
01.2023 - Current
General Manager - Operations & Customer Services
Madison Health & Risk Management Limited
04.2016 - 03.2022
Head – Business Units
Madison Health & Risk Management Limited
06.2012 - 04.2016
Assistant Underwriting & Marketing Manager
Madison Health & Risk Management Limited
05.2011 - 05.2012
Graduate Trainee (Claims Administrator)
Madison Health Solutions (MHS)
03.2008 - 04.2011
Marketing Consultant
Delta Nursing Agency
05.2005 - 11.2005
Part-time Administrator
Bluesms
01.2005 - 05.2005
Part-time Payroll Administrator
Blue Arrow
08.2004 - 12.2004
Assistant Bank Clerk
Zambia National Building Society
07.2003 - 07.2003
Certificate in Insurance
Chartered Insurance Institute (CII)
Associate of Arts - Accountancy
Chartered Institute of Management Accountants
Bachelor of Arts - Economics
St. Petersburg State Polytechnic University
High School Diploma -
Mpelembe Secondary School
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