MUSAKANYA CHING'ANDU
Lusaka
Summary
Knowledgeable Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
21
21
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
01.2019 - Current
- Managing various company portfolios and branches, liquidity, product development, marketing, human capital, and risk management.
BUSINESS MANAGER
Mercari Solutions Ltd
01.2017 - 12.2018
- Synchronization of the old company and new company, separation of documentation, coordination of all company portfolios and branches.
BRANCH MANAGER
Mercari Enterprises Limited
Chingola/Ndola
01.2014 - 12.2016
- Opened a new branch in Ndola, introduced filing system and clock in and overtime system, managed employee files and confidentiality.
MANAGEMENT TRAINEE
Mercari Enterprises Ltd
Chingola
12.2012 - 12.2013
- Various functions including client application review, preparation of reports, payroll, statutory and legal obligations, marketing, management accounts report, and annual budget.
OFFICE ADMINISTRATOR
Mechanised Mining Solutions
Chingola
01.2011 - 04.2011
- Daily report, filing, typing of letters, keeping account of expatriates work permits, ensuring company vehicles licenses are up to date.
CUSTOMER SERVICE
ZESCO
Ndola
07.2003 - 12.2003
- Distributing electricity bills, reading ZESCO meters, handling client queries.
DATA COLLECTION
ZESCO
Ndola
01.2003 - 06.2003
- Handing out questionnaires to clients, meeting daily targets.
Education
MASTERS IN BUSINESS ADMINISTRATION - ORGANISATIONAL LEADERSHIP -
UNIVERSITY OF ZAMBIA
03-2023
BACHELOR OF BUSINESS ADMINISTRATION DEGREE -
COPPERBELT UNIVERSITY
01-2009
BACHELOR OF BUSINESS ADMINISTRATION DEGREE -
COPPERBELT UNIVERSITY
01.2008
GRADE NINE AND TWELVE CERTIFICATE -
MPELEMBE SECONDARY SCHOOL
01.2002
GRADE NINE AND TWELVE CERTIFICATE -
MPELEMBE SECONDARY SCHOOL
01.2002
GRADE SEVEN CERTIFICATE -
NKHWAZI PRIMARY SCHOOL
01.1997
GRADE SEVEN CERTIFICATE -
NKHWAZI PRIMARY SCHOOL
01.1997
CERTIFICATE IN MICROSOFT WORD -
AFRICAN KINGS ACCADEMIC CENTRE
CERTIFICATE IN MICROSOFT WORD -
AFRICAN KINGS ACCADEMIC CENTRE
Skills
- Ability to work unsupervised
- Administrative capabilities
- Finance
- Data review and analysis
- Product design and differentiation
- Result oriented
- Expense Control
- Staff Supervision
- Customer Relationship Management
- Advertising and marketing
- Service Quality Improvement
- Contract Negotiations
- Workflow Planning
- Business Administration
- Business Development
- Customer Retention
- Vendor Sourcing
- Branding
- Sales
- Profit Generation
- Verbal and written communication
- Product Analysis
- Strategy
- Policy/program development
- Budget Administration/Allocation
- Human Resources Management
- Budget Forecasts
- Interpersonal Skills
- Performance Improvements
- Process Improvements
- Cost Reductions
- Networking abilities
- Leadership and team building
- Product Development
- Budgeting and cost control
- Customer Relations
- Change Implementation
- Staffing
- Regulatory Affairs
- Event Management and Promotion
- Human Resources Leadership
- Performance Evaluations
- Staff Management/Development
- Economic Analysis
- Sales expertise
- Negotiation Skills
- Cross-functional team management
- Communication Skills
- Customer experiences
- Time Management
- Team Player
Nrc Number
864430/11/1
Personal Development
- 2021, SWEDISH WINTER CHALLENGE FACILITATIVE LEADERSHIP TRAINING
- 2021, CONTINOUOS PROFESSIONAL DEVELOPMENT LEVEL TWO- ZAMBIA INSTITUTE OF HUMAN RESOURCE MANAGEMENT
- 2020, CONTINOUOS PROFESSIONAL DEVELOPMENT LEVEL ONE- ZAMBIA INSTITUTE OF HUMAN RESOURCE MANAGEMENT
- 2017, THE FASCILITATIVE LEADERSHIP DEVELOPMENT WORKSHOP - MENTORS AND BUSINESS COACHES INTERNATIONAL Pty Ltd
Personal Information
- Age: 39 YEARS OLD
- Number of Children: 3
- Date of Birth: 07/29/84
- Gender: FEMALE
- Nationality: ZAMBIAN
- Driving License: 403549/1/1
- Marital Status: MARRIED
- Religion: CHRISTIAN
References
- Kabwe Nakaonga, Retail Manager, Mercari Solutions Ltd, House No.63-6th street, Chingola, +260968434891, kabwenkng@gmail.com
- Lucy Thawethe, Director, Royal Secondary School/Netflix, Plot 22/23 Buteko Avenue, Town Centre, Ndola, +260977133405, lthawethe@yahoo.com
- Mr. Kaiza Kabongu, Coordinator-Export Sales, Zambia Sugar Company Ltd, P.O. Box 670240, Lubombo Road, Mazabuka, Zambia, 0966434843, kkhabongu@zamsugar.zm
Affiliations
- Sporty and active with some of my favorite sporting activities being; basketball, swimming, table tennis
- Board games like monopoly, scrabble and chess
- Cooking and baking are also some of my favorite things to do
Certification
- Bachelor's in Business Administration from The Copperbelt University
- Level two Human Resources certificates from The Zambia Institute of Human Resource Management
- Facilitative Leadership Development, Mentors and Business Coaches
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
GENERAL MANAGER
01.2019 - Current
BUSINESS MANAGER
Mercari Solutions Ltd
01.2017 - 12.2018
BRANCH MANAGER
Mercari Enterprises Limited
01.2014 - 12.2016
MANAGEMENT TRAINEE
Mercari Enterprises Ltd
12.2012 - 12.2013
OFFICE ADMINISTRATOR
Mechanised Mining Solutions
01.2011 - 04.2011
CUSTOMER SERVICE
ZESCO
07.2003 - 12.2003
DATA COLLECTION
ZESCO
01.2003 - 06.2003
MASTERS IN BUSINESS ADMINISTRATION - ORGANISATIONAL LEADERSHIP -
UNIVERSITY OF ZAMBIA
BACHELOR OF BUSINESS ADMINISTRATION DEGREE -
COPPERBELT UNIVERSITY
BACHELOR OF BUSINESS ADMINISTRATION DEGREE -
COPPERBELT UNIVERSITY
GRADE NINE AND TWELVE CERTIFICATE -
MPELEMBE SECONDARY SCHOOL
GRADE NINE AND TWELVE CERTIFICATE -
MPELEMBE SECONDARY SCHOOL
GRADE SEVEN CERTIFICATE -
NKHWAZI PRIMARY SCHOOL
GRADE SEVEN CERTIFICATE -
NKHWAZI PRIMARY SCHOOL
CERTIFICATE IN MICROSOFT WORD -
AFRICAN KINGS ACCADEMIC CENTRE
CERTIFICATE IN MICROSOFT WORD -
AFRICAN KINGS ACCADEMIC CENTRE
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