Mushinka Benson Mazyambe
IT Administrator
Lusaka
Summary
Experience Information Communication Technology with over 10years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
Work History
IT Administrator
Swan General Insurance
Lusaka
03.2019 - Current
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impact business enhancements and minimizing wasteful spending.
- Reviewed deficiencies based on internal audits and suggested remedies.
- Oversaw development and implementation of improvements to support and network operations making 40% up time of systems.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Conducted routine and emergency maintenance of assigned server infrastructure and IT equipment.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Reviewed deficiencies based on internal audits and suggested remedies
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
IT Officer
Zambia National Farmers Union
Lusaka
06.2013 - 03.2019
- Guided organizational technology strategy and road maps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Assisted in development of long-term strategies to grow department and resources.
- Wrote policy, procedure and manuals governing internal IT use.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Interacted and negotiated with vendors, outsourced and contractors to secure products and services.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running at least 99% up time.
IT Technician
Network Consultants
Lusaka
03.2012 - 04.2013
- Maintained office PCs, networks and mobile devices.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked over 50 members of staff through basic troubleshooting tasks to resolve downtime with unforeseen incidents.
- Imaged and prepared new computers for integration into company networks and systems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web thus providing productivity increase of staff.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored systems in operation and quickly troubleshot errors.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
Education
Certification - Cisco CCNA
University of Zambia
Lusaka 05.2010 - 01.2011
Diploma - Association of Business Management & Administrator
Evelyn Hone College
Lusaka 07.2006 - 12.2006
Diploma - Association of Business Management & Administrator
Evelyn Hone College
Lusaka 01.2006 - 07.2006
Skills
Cyber Security
undefinedAccomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
Certification
IBM Cybersecurity Analyst Professional Certificate
Affiliations
Information and Communications Technology Association of Zambia
Timeline
IBM Cybersecurity Analyst Professional Certificate
11-2022
Information Systems Auditing, Controls and Assurance
11-2022
Introduction to Cybersecurity Tools & Cyber Attacks
10-2022
ISO 9001 Quality Management Systems Associate
09-2022
ISO/IEC 20000 IT Service Management Associate
09-2022
IT Administrator
Swan General Insurance
03.2019 - Current
IT Officer
Zambia National Farmers Union
06.2013 - 03.2019
IT Technician
Network Consultants
03.2012 - 04.2013
Certification - Cisco CCNA
University of Zambia
05.2010 - 01.2011
Diploma - Association of Business Management & Administrator
Evelyn Hone College
07.2006 - 12.2006
Diploma - Association of Business Management & Administrator
Evelyn Hone College
01.2006 - 07.2006
Similar Profiles
Gladys Namukolo Mukata NkondeGladys Namukolo Mukata Nkonde
Commercial Manager at Swan General InsuranceCommercial Manager at Swan General Insurance
Marie Natacha Charline BottineMarie Natacha Charline Bottine
Processing Officer - Specialty Risks at Swan General LtdProcessing Officer - Specialty Risks at Swan General Ltd
Tracy Koo Yong Fook KonfortionTracy Koo Yong Fook Konfortion
Underwriting Officer - Financial Lines at Swan General LtdUnderwriting Officer - Financial Lines at Swan General Ltd