Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
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Musonda Chota

Kalomo,Zambia

Summary

A very attentive and careful Branch Operations Officer, professional good with numbers and successful at working with little oversight to produce reliable results. Offers top strengths in organisation, analysis and time management. Achievements include reducing costs, streamlining operations and generating new revenue streams to maximize company profits. Adept at making forward-thinking decisions based on real-time operational data and in-depth market understanding.

Overview

20
20
years of professional experience
5
5
years of post-secondary education

Work history

Branch Operations Officer

Atlasmara
Kalomo, Zambia
02.2018 - Current
  • Facilitated performance tracking by accurately processing transactions internal transfers.
  • Monitored operational costs to maintain and improve profit margins, implementing cost-saving strategies.
  • Promoted efficient workflow, verifying policies were distributed, understood and adhered to.
  • Analysed operational data for informed decision-making and strategic planning.
  • Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
  • Contributed to ongoing organisational success through focus on continuous improvement and operational excellence.
  • Prevented overspending by checking and processing operative timesheets within cut-off periods.
  • Ensured strict adherence to company procedures, fostering culture of compliance and accountability.
  • Played key role in employee training and evaluation, contributing to skilled workforce.

Supervisor

Finance Bank
Mpika, Zambia
05.2017 - 08.2018
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Dealt with customer complaints and rectified product and service issues.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Maintained documents and records to comply with internal policies and external regulations.

Second officer

Finance Bank
Mpika, Zambia
03.2009 - 07.2017
  • Verified correct function of all internal instruments and controls.
  • sit in for Branch Manager whenever he was away.

Senior teller

Finance Bank
Mpika, Zambia
07.2007 - 11.2009
  • Organised and stocked teller areas to maintain readiness for daily customer flows.
  • Promoted new products and services to increase branch loyalty.
  • Properly processed deposits, withdrawals and payments .
  • Counted and packaged currency and coins.
  • Identified and resolved financial discrepancies and escalated critical errors to management.
  • Reconciled cash drawers and daily transaction records to support accuracy.
  • Processed account deposits, withdrawals and updates to meet customer needs.
  • Opened new accounts and explained featured benefits and monthly fees.
  • Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
  • Adhered to vault security procedures and access requirements.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.

Bank teller

Finance Bank
Mpika, Zambia
02.2004 - 07.2007
  • Employed my accuracy skill to balance cash drawers, achieving zero shortages or overages.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Completed accurate, high-volume money counts via both manual and machine-driven approaches.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Sold and cross-sold bank products to new and existing customers.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Counted and packaged currency and coins.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Turned in excess cash to maintain drawer security.
  • Built and strengthened customer relationships through positive communication and rapport building.
  • Enthusiastically greeted customers and offered dedicated service during the entire transaction, improving bank satisfaction ratings .
  • Enthusiastically greeted customers and offered dedicated service during the entire transaction, improving bank satisfaction ratings by [Number]% in [Timeframe].
  • Completed special procedures for customers such as ordering new cheques, stopping payments .
  • Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
  • Oversaw all transactional services, including bank deposits, monetary withdrawals, financial transfers, [Type] and [Type], handling an average of £[Number] daily.
  • Observed procedures regarding financial and customer information to prevent possible breaches and data misuse.

Education

Grade 12 Certificate -

Lwitikila Girls Secondary School
Zambia
01.1993 - 11.1997

Skills

  • Compliance documentation

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Branch Operations Officer

Atlasmara
02.2018 - Current

Supervisor

Finance Bank
05.2017 - 08.2018

Second officer

Finance Bank
03.2009 - 07.2017

Senior teller

Finance Bank
07.2007 - 11.2009

Bank teller

Finance Bank
02.2004 - 07.2007

Grade 12 Certificate -

Lwitikila Girls Secondary School
01.1993 - 11.1997

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Musonda Chota