Musonda Kaoma
Lusaka
Overview
9
9
years of professional experience
Work History
Administrative Quality Assurance Officer
University Of Lusaka
08.2017 - 10.2023
- Monitored activities and supporting systems to meet compliance regulations.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
- Maintaining and monitoring students registrations using curriculum templates systems
- Preparing monthly and annual Student performance reports
- Prepare Terms of References for and oversee short-term experts as may be required
- Coordinating workshops, seminars and board of examiners meetings
- Coordinating and scheduling, invitations, logistical arrangements and preparations of agendas and other required documents
Research Assistant
Zambia Institute For Policy Analysis And Research,
11.2014 - 09.2017
- Performed statistical, qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced environment.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
Education
Master of Arts - Labor Laws
University of Lusaka
Lusaka Zambia10.2020
Bachelor of Arts - Public Administration
Univerity of Zambia
Lusaka, Zambia01.2017
Certificate in Monitoring And Evaluation - Research And Development Management
University of Zambia
Lusaka Zambia05.2015
High School Diploma -
Fatima Girls Secondary School
Ndola Zambia12.2010
Skills
Excellent verbal, writing and presentation skills in English
Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint
Strong interpersonal skills and ability to work effectively in a multicultural and
multidisciplinary team
Reliable team-player, self-directed, proactive, and able to work under minimum
supervision
Timeline
Administrative Quality Assurance Officer
University Of Lusaka
08.2017 - 10.2023
Research Assistant
Zambia Institute For Policy Analysis And Research,
11.2014 - 09.2017
Master of Arts - Labor Laws
University of Lusaka
Bachelor of Arts - Public Administration
Univerity of Zambia
Certificate in Monitoring And Evaluation - Research And Development Management
University of Zambia
High School Diploma -
Fatima Girls Secondary School
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