Mutale Chandalala
Kitwe
Summary
Dynamic Sales and Marketing Executive with a proven track record at Great Sunny Africa Mining Solutions (GTSAF) , adept at leveraging CRM management and analytical thinking to drive sales growth. Recognized for exceptional networking skills and strategic planning, consistently exceeding targets while enhancing customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Sales and Marketing Executive
Great Sunny Investments
Kitwe
11.2024 - Current
- Successfully scouted, selected, and initiated contact with potential clients through email, social media, and in-person interactions to pitch company products and consistently meet sales targets.
- Ensured order integrity and customer satisfaction by accurately processing client orders, managing all related documentation, and coordinating with departments such as warehouse and logistics for smooth operation.
- Utilizing ERP systems like U8+, I streamlined workflows and improved data accessibility across departments.
- Demonstrated product features through presentations and demonstrations.
- Maintained inventory levels and organized stock displays.
- Processed sales transactions accurately and efficiently.
- Managed customer complaints and provided effective resolutions.
- Utilized point-of-sale systems to track sales and inventory data.
- Assisted customers with returns, exchanges and refunds.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Utilized CRM systems to track customer interactions and sales opportunities.
- Processed orders accurately and efficiently using a POS system.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Bachelor of Science - Marketing
The Copperbelt University
Kitwe, Zambia05-2025
General course on Intellectual Property Certificate - Intellectual Property
World Intellectual Property Organization (WIPO)
Geneva, Switzerland05-2024
High School Diploma -
Kalulushi Trust School
Kalulushi, Zambia09-2016
Skills
- Proficient with Microsoft Office
- Analytical thinking
- Upselling techniques
- Written communication
- Sales reporting
- Professionalism
- Strategic planning
- Networking skills
- Pipeline management
- ROI analysis
References
- Mr Justice Bwalya, Lecturer, Researcher and Consultant Marketing and Strategy, School of Business, The Copperbelt University, +260 966551550, justice.bwalya@gmail.com
- Professor Bruce Mwiya, Lecturer, WIPO Academy tutor PhD, MBA, BBA, MA, Innovation and Intellectual Property, School of Business, The Copperbelt University, +260 969300073, mwiyab@gmail.com
Activities
- Reading
- Writing
- Creative arts
Languages
Bemba
First Language
English
Proficient (C2)
C2
Affiliations
- Reading
- Writing
- Tennis
References
References available upon request.
Timeline
Sales and Marketing Executive
Great Sunny Investments
11.2024 - Current
Bachelor of Science - Marketing
The Copperbelt University
General course on Intellectual Property Certificate - Intellectual Property
World Intellectual Property Organization (WIPO)
High School Diploma -
Kalulushi Trust School