Mutumwi Nguto Banda
IT Officer
Mazabuka
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Branch Manager
FINCA Zambia
Mazabuka
05.2019 - 01.2021
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Customer Relationship Supervisor
FINCA Zambia
Mazabuka
08.2014 - 05.2019
- Liaised between customers and organization with particular focus on working with sales department.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Overseeing of of two teams dealing with group and ,individual loans.
- Acted as Branch Manager in the absence of the manager.
Senior Loan Officer
FINCA Zambia
Mazabuka
01.2013 - 08.2014
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Mentored newly recruited loan officers and recommended them for confirmation upon successful mentorship period.
- Acted as supervisor in the absence of supervisors or due to heavy workload.
Loan Officer
FINCA Zambia
Lusaka
03.2012 - 01.2013
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Collaborated with other departments to promptly process loan applications.
Vessel Cleaner
Zambia Sugar PLC
Mazabuka
01.2010 - 03.2012
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
General Worker
Zambia Sugar PLC
Mazabuka
01.2006 - 01.2007
- Loaded, unloaded and identified building materials, machinery and tools to distribute tools to appropriate locations.
- Assisted equipment operators in alignment, movement and adjustment of equipment and materials.
- Mopped, brushed and spread paints, cleaning solutions or other compounds over surfaces to clean or provide protection.
- Worked as a genaral worker specialized in applying fertilizer in the cane fields and any other work required in the fields.
Education
Computer Science And Information Processing 2
Evelyn Hone College
Lusaka 03.2009 - 08.2009
Diploma - Computer Science & Information Processing
Evelyn Hone College
Lusaka 06.2008 - 03.2009
Grade 12 School Certificate
Ndeke High School
Kitwe 01.2004 - 12.2006
Skills
Training and mentoring
undefinedAccomplishments
- Supervised two teams of different products individual and group loans.
- Managed to grow and develop within the organization, from entry level Loan Officer to become branch manager.
- Played a key role in the development of a satellite sales office into becoming a branch office.
Certification
Mentorsip & Coaching
Referees
1. Olaf Becker
Head of Commercial Operations Africa
FINCA Zambia - HQ
P.O.Box 50061, RW
Lusaka
Zambia
Cell: +260960193677
Email: olaf.becker@fincaimpact.com
2. Lenganji Sinyinza
Head of Sales & Distribution Manager
FINCA Zambia - HQ
P.O.Box 50061, RW
Lusaka
Zambia
Cell: +260965843074
Email: lenganji.sinyinza@finca.co.zm
3. Philimon Kizito Phiri
Accountant
Spectra Oil Cooperation
P.O.Box 35402,
Lusaka
Zambia
Cell: +260977 236157 / +260969513869
Timeline
Networking Management
11-2023
Branch Manager
FINCA Zambia
05.2019 - 01.2021
Customer Experience Training
06-2017
Anti Money Laundering Training
05-2017
Information Awareness Security Training
11-2016
Supervisors Skills Training
09-2015
Customer Relationship Supervisor
FINCA Zambia
08.2014 - 05.2019
Mentorsip & Coaching
02-2013
Senior Loan Officer
FINCA Zambia
01.2013 - 08.2014
Loan Officer
FINCA Zambia
03.2012 - 01.2013
Vessel Cleaner
Zambia Sugar PLC
01.2010 - 03.2012
Computer Science And Information Processing 2
Evelyn Hone College
03.2009 - 08.2009
Diploma - Computer Science & Information Processing
Evelyn Hone College
06.2008 - 03.2009
General Worker
Zambia Sugar PLC
01.2006 - 01.2007
Grade 12 School Certificate
Ndeke High School
01.2004 - 12.2006
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