Mutuna Mwila
lusaka,zambia
Summary
Experienced professional with a strong background in customer service, food and beverage service, and transport coordination. Demonstrates proficiency in data entry, handling cash transactions, payment processing, and telephone etiquette. Skilled in urban driving, stock management, barcode scanner usage, manual handling expertise, and adherence to safety protocols. Adept at effective listening and time efficiency with resilience to physical work.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work history
Guest service attendant/bartender
Ceila Resort and Spa
lusaka, Zambia
2020.10 - Current
- Handled telephone enquiries effectively, improved communication standards.
- Collaborated with team members to improve overall guest services efficiency and effectiveness.
- Processed payments promptly, reducing waiting time for guests.
- Utilised interpersonal skills to build rapport with frequent visitors, encouraging loyalty towards the hotel brand.
- Directed guests to hotel facilities like the restaurant or gym for better utilisation of amenities.
- Stocking and Inventory Prep: Setting up bars by stocking liquor, beer, wine, mixers, ice, and glassware, often in large quantities.
- Service & Sales: Preparing and serving a variety of alcoholic and non-alcoholic drinks using standard recipes or direct customer requests.
- Logistics & Moving Stock: Moving crates, boxes, and heavy kegs from storage areas to the bar.
- Cash and POS Handling: Operating till systems, processing card payments, and managing cash safely.
- Cleaning and Safety: Cleaning the bar, washing glassware, and disposing of trash to maintain a clean, organized work area.
Supervisor
Keg and Lion
lusaka, Zambia
2016.12 - 2018.05
- Inventory & Stock Management: Monitor stock levels, order supplies, perform daily stocktakes, and ensure proper storage to manage waste.
- Operational Leadership: Manage day-to-day bar operations, including opening/closing procedures, to ensure smooth service
- Financial Administration: Handle cash, manage floats, and report on sales and wastage.
- Logistics & Moving Stock: Moving crates, boxes, and heavy kegs from delivery supplier to storage areas and the bar.
Bartender
rhapsody's cafe
lusaka, Zambia
2010.01 - 2014.05
- Promoted special events and offers effectively leading to increased footfall on those days.
- Collaborated with team members to provide seamless service during busy periods.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Handled cash transactions securely minimising risk of theft or fraud.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Provided excellent service to customers, resulting in repeat business.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
Education
Diploma - Charted institute of transport and logistics
Industrial Training Centre
Lusaka Province 2017.01 - 2018.06
Skills
- Data entry competence
- Handling cash transactions
- Food and beverage service
- Payment Processing
- Effective listening
- Urban driving
- Stock location methods
- Barcode scanner usage
- Manual handling expertise
- Resilience to physical work
- Basic mathematics understanding
- Stock rotation practices
- Safety protocols adherence
- Picking and packing
- Customer Service
- Reading orders
- Stock management
- Stock rotation
- Receiving deliveries efficiency
- Adaptable to shift work
Reference
Joel Banda Petronela Malupilo m Nicky Sitali
Ciela Resort Protea Hotel Cairo Protea Hotel Airpot
Assitant food an beverage Food and Beverage General Manager
0976612127 0977160013 0977223287
Timeline
Guest service attendant/bartender
Ceila Resort and Spa
2020.10 - Current
Diploma - Charted institute of transport and logistics
Industrial Training Centre
2017.01 - 2018.06
Supervisor
Keg and Lion
2016.12 - 2018.05
Bartender
rhapsody's cafe
2010.01 - 2014.05