MUUKA MATIBINI
LUSAKA
Summary
Talented Operations Manager with 17 years of experience and successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable Clearing and Forwarding Operations Manager with strong ability in Clearing and Forwarding Logistics Industry. Offering Clearing, Transport Logistics and Customerrelations and Ware Housing Technology. Highly organized, proactive and punctual with team-oriented mentality.
Skilled today's technologies and fast to learn new new ways as accordingly to the standardized methodology and systems.
Very conversate with Customs regulations and ASYCUDA WORLD system of ZRA and it's Law of enforcement, working well with other government wings who's Operations are in conjunction with ZRA for fast receiverment of consignments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Controller
Ceva Logistics Zambia Ltd
07.2013 - Current
- Developed strategies to optimize branch operations.
- Coordinated customer service initiatives and staff training.
- Monitored staff performance and provided feedback.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of financial transactions.
- Organized daily workflow to maximize efficiency and productivity.
- Performed routine audits of branch operations to identify areas for improvement.
- Implemented new operational procedures to enhance customer experience.
- Managed inventory levels of cash, supplies, and other resources.
- Recruited, interviewed, and trained new employees as needed.
- Researched industry trends to ensure competitive advantage.
- Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
- Prepared monthly reports on branch performance metrics.
- Served as primary contact between the branch and corporate headquarters.
- Provided guidance on best practices for handling difficult customers or situations.
- Managed branch files per recordkeeping and compliance requirements.
- Coached staff on policies, procedures and performance strategies.
Operations Manager
Big Star Cargo Services Ltd
01.2003 - 12.2013
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Generated performance and labor strategies to compete in new and existing markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Team leader
- Shipments expert
- Clearing & Forwarding
- ware housing
- Dispatching &Tax regulations
Education
Advanced Diploma - Clearing And Forwarding And Shipping Management
Zambia Institute of Business Management
Chilanga Campus,Zambia09.2009
Skills
- Search and Seizure
- Documentation and Recordkeeping
- Reporting and Documentation
- Asset Protection
- Strategic Planning
- Experience in Leadership
- Logistics Coordination
- Data Analysis
- Analytical Thinking
- Networking
- Type Software Proficiency
- Teamwork and Collaboration
- Data Entry
- Interpersonal Communication
- Organization and Time Management
- Fluent in Language
- Organizational Skills
- Customer Relations
- Excellent Communication
- Public Speaking
- Social Perceptiveness
- Equipment operation
- Conflict Resolution
- Revenue Generation
- Budget Development
- Staff Management
- Risk Management
- Project Management
- AP/AR Invoicing
- Team Oversight
- Purchase Tracking
- Supervisory Control and Data Acquisition (SCADA)
- Data Tracking
- Fiscal Reporting
- Cash Flow Management
- Collections Understanding
- Regulatory Compliance
- Office Workflow Improvements
Accomplishments
Did meet the target which was assigned to our Branch before the time frame given to for the trucks which were heading to Rwandan from Zimbabwe for a construction of a big government hospital in Rwanda Kigali in the year 2022. All the 50 normal and Albornal truck loads carrying consignments were to be registered on ASYCUDA World system before and within Two weeks. We worked as a team and managed to achieve and accomplish on time.
Eygptian center pivots for irrigation under ZNS was again another achievement with my team at the point of entry to last destination Lusaka Zambia,was also handled in a professional way such that even Customs officers and the assistant commissioner were so delighted on how we did handle it as they thought it will take three weeks ,but it did only nine days.
Affiliations
Member of Amnesty International Movement UK
Member of ZAFFA mother body for all Agents licensed in Zambia.
Certification
Advanced Diploma in Clearing Forwarding and Shipping Management
Certificate in International Relations and Diplomacy.
Diploma in Legal studies
Degree in Theologe and church Like
Studying with the Robert University UK Degree LLB and Masters.
Additional information
References.
Solomon choombe
Ciltax Clearing and Forwarding
Agency Building
Ground floor.
Chirundu border- Zambia
0979
Kennedy Mushili
Livingstone cargo Services
Muotunya road
Livingstone
0976
Patrick Matokwani
ZRA- Domestic taxes
Kabwe Round About
New HQ Building
Lusaka.
0977
Languages
English ,Bemba, Nyanja, Lozi, Tonga, and now learn
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Controller
Ceva Logistics Zambia Ltd
07.2013 - Current
Operations Manager
Big Star Cargo Services Ltd
01.2003 - 12.2013
Advanced Diploma - Clearing And Forwarding And Shipping Management
Zambia Institute of Business Management
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