MUYANGALI MUTINTA
Kasama
Summary
To bring an organisation into a competitive and sustainable position through strategy and innovation.
A well-articulated, focussed, organised and sociable team player.
Overview
20
20
years of professional experience
Work History
POSTMASTER – KASAMA
Zambia Postal Services Corporation
05.2023 - Current
- To provide corporation policy guidance and interpretation
- To provide quick and effective resolutions of grievances to both customers and subordinates
- To provide daily and weekly performance management guidance
- To manage of all human resources reporting activities
- To closely work with management and employees to improve employee engagement
- To champion 100% Implementation of new business initiatives in the corporation and ensure proper orientation and delivery by all staff at Kasama
- To provide Customer Service and attend to all complaints within (7) Business days according to Zampost Complaints Policy and Procedures
- To ensure 100% System Usage for all services by all staff at Kasama Post Office
- To ensure all Mails are collected from Transporters, delivered and terminated in the system with 24hrs of Receipt
- Furthermore, all outgoing Mails must be collected, processed and dispatched within 24hrs of Receipt
- To ensure all funds generated are banked intact into designated Accounts within 24hrs Cycle
- To ensure that CS6 (Counter Balance Books) and CS8 Balance Books are updated, checked and Balanced every day by Officers before Knock Off
- To ensure prudent management of resources and Cost control
- To ensure that Kasama Office Monthly Reports are submitted before 2nd of Every Month
- To ensure Daily Reports are submitted before Knock Off and Weekly Reports are submitted on time
POSTMASTER – CHINSALI
Zambia Postal Services Corporation
06.2019 - 04.2023
- In charge of the office operation, managing human, financial resources and equipment
- Preparing weekly and monthly reports
- Preparing daily deposits for Zampost and RTSA transactions
- Respond to complaints and queries regarding to mail theft, delivery issues and lost or damaged mail, filling out forms and making appropriate referrals for investigations
- Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies
- Balancing books, preparing daily, weekly and monthly returns
- To closely work with management and employees to improve employee engagement
- To champion 100% Implementation of new business initiatives in the corporation and ensure proper orientation and delivery by all staff at Kasama
- To provide Customer Service and attend to all complaints within (7) Business days according to Zampost Complaints Policy and Procedures
- To ensure 100% System Usage for all services by all staff at Kasama Post Office
- To ensure all Mails are collected from Transporters, delivered and terminated in the system with 24hrs of Receipt
- Furthermore, all outgoing Mails must be collected, processed and dispatched within 24hrs of Receipt
- To ensure all funds generated are banked intact into designated Accounts within 24hrs Cycle
POSTMASTER – SENANGA
Zambia Postal Services Corporation
08.2015 - 06.2019
- In charge of the entire office operation, managing human, financial resources and equipment
- Respond to complaints and queries regarding to mail theft, delivery issues and lost or damaged mail, filling out forms and making appropriate referrals for investigations
- Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies
- Counter duties, balancing books, preparing daily, weekly and monthly returns and dispatching mails
HUMAN RESOURCE OFFICER – INTERNSHIP
District Education Board Secretary Office
01.2017 - 06.2017
- Carrying out timely and accurately payroll inputs in order to facilitate payments of salaries
- Undertaking timely interpretation of rules and regulations in order to enhance adherence
- Processing timely human resource matters in order to enhance performance
- Preparing timely individuals work plans in order to monitor and evaluate performance
- Handling employee concerns
- Ensuring health and safety to employees
POSTAL OFFICER/SECRETARY
Zambia Postal Services Corporation
07.2005 - 08.2015
- Transport mail from one work station to another
- Secretarial duties
- Counter duties, balancing books, preparing daily, weekly and monthly returns
- Call centre operator, dispatching mails, checking and witnessing officer
- Sorting parcels and delivering them when claimed for
RECEPTIONIST
Hostels Board
03.2005 - 06.2005
- Secretarial duties
- Balancing books
- Banking
- Cashier
Education
Bachelor’s Degree - Human Resource management
Mulungushi University
01.2016
Supervisory Course -
Zampost Training College
01.2015
Customer Service Development Program -
Zampost Training College
01.2012
Certificate - Secretarial And Shorthand And Typing
Kasiya Secretarial College
01.2004
Grade 12 School Certificate - O-Levels
Zimba Secondary School
01.2001
Grade 9 School Certificate -
Zimba Secondary School
01.1998
Grade 7 School Certificate -
Siamambo Primary School
01.1996
Skills
- Computer literate (Microsoft Excel, Publisher, PowerPoint and Word)
- Interpersonal skills
- Problem solving skills
- Analytical skills
- Good written skills
- Good communication skills
Professionalboardaffiliate
Member of Zambia Institute of Human Resource Management
Personal Information
- Date of Birth: 09/29/83
- Gender: Female
- Nationality: Zambian
References
- Mr Francis Akayombokwa, Zampost, Kasama, 80414, 0977786022
- Mr Linus Chisanga, Mulungushi University, Kabwe, 80414, 0964 659849/ 0955 610909
- Mr Simwanda, Human Resource Officer - DEBS, Senanga, 920100, 0977 177699
Statementaboutself
A well-articulated, focussed, organised and sociable team player.
Timeline
POSTMASTER – KASAMA
Zambia Postal Services Corporation
05.2023 - Current
POSTMASTER – CHINSALI
Zambia Postal Services Corporation
06.2019 - 04.2023
HUMAN RESOURCE OFFICER – INTERNSHIP
District Education Board Secretary Office
01.2017 - 06.2017
POSTMASTER – SENANGA
Zambia Postal Services Corporation
08.2015 - 06.2019
POSTAL OFFICER/SECRETARY
Zambia Postal Services Corporation
07.2005 - 08.2015
RECEPTIONIST
Hostels Board
03.2005 - 06.2005
Supervisory Course -
Zampost Training College
Customer Service Development Program -
Zampost Training College
Bachelor’s Degree - Human Resource management
Mulungushi University
Certificate - Secretarial And Shorthand And Typing
Kasiya Secretarial College
Grade 12 School Certificate - O-Levels
Zimba Secondary School
Grade 9 School Certificate -
Zimba Secondary School
Grade 7 School Certificate -
Siamambo Primary School
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