Muzumi Atis
Lusaka
Summary
Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware, software applications, electronic data management and tools development. Has a Diploma in Information Technology and 4 years of experience working as an IT Support Technician.
Overview
12
12
years of professional experience
Work History
Operation Coordinator /IT Support
OneSight
Lusaka
01.2017 - Current
- Company Overview: An international non-governmental organization, supports vision care. Major responsible for managing and overseeing the implementation of sustainable eye clinics in Zambia through strengthening government's capacity in Technology and Innovation in sustainable eye care.
- Install and configure software and computer systems.
- Troubleshoot and resolve issues with software or hardware.
- Maintain procedures and reports that provide technical support to the entire organization.
- Support the implementation of new solutions or applications.
- Developed collaborative relationships with keys stakeholders that improved program commitment.
- Managed to promote shared learning and collaboration between key partners by facilitation and networking.
- Managed to build capacity in key staff to understand and ensure adherence to all IT policies, procedures, and Standard.
- Empowered key staff to develop, implement and monitor strategies that delivered all key performance indicator targets and strategies developed for sustainability.
- Managed to directly support and supervisor implementing partners to motivate smooth program transition.
- Conduct data collection and consolidation including weekly and quarterly reporting.
- An international non-governmental organization, supports vision care. Major responsible for managing and overseeing the implementation of sustainable eye clinics in Zambia through strengthening government's capacity in Technology and Innovation in sustainable eye care.
IT Support Technician
Incredible digital connections
01.2016 - 01.2017
- Company Overview: Supplier of I.T products in Zambia and is specialized in providing quality I.T repairs, sales & maintenance services.
- Support all pre-sales activities of the company.
- Meet sales target identified by upper management.
- Provide detailed information about technical specifications of products marketed by the company.
- Demonstrate how the product, be it a software or hardware, works and provide technical advice to customers about installation, usage, and networking.
- Establishing the technical needs of the customer and suggesting appropriate products.
- Explaining complex technical information to customers in a way that is easily understandable.
- Following up with customers and resolving any issues that may arise.
- Supplier of I.T products in Zambia and is specialized in providing quality I.T repairs, sales & maintenance services.
Trust Development Officer
World Hope International
Choma
01.2015 - 01.2016
- Company Overview: A faith-based organization which deals with alleviation of poverty and brings economic empowerment to communities through providing opportunity, dignity and hope to the hurting people in Zambia.
- The Main Duties were to help communities volunteers/caregivers with skills to care and support people living HIV/Orphans and vulnerable children in communities by training and supporting.
- Capturing of success story in communities on the impact of the program.
- Data compilation across trusts and for cross-cutting strategic objectives.
- Support the consolidation of trusts level project reports.
- Conducting regular analysis and action planning meetings to communities and trust committees.
- Mobilize communities, Schedule and participate in program review sessions, and provide constructive feedback on program milestones.
- Strengthen relationships to cooperate and coordinate with concerned trusts (communities) and donor partners.
- A faith-based organization which deals with alleviation of poverty and brings economic empowerment to communities through providing opportunity, dignity and hope to the hurting people in Zambia.
Distribution Centre Supervisor
Zambia RedCross
Mporokoso
01.2014 - 01.2015
- Company Overview: The overall objective was to improve the quality, health and productivity of the refugees from the DRC, thereby alleviating through the delivery of basic assistance in the form of health services in addition to other community and social services.
- Responsible to calculate monthly food requirements for the designated area camp and prepare distribution plans and food delivery plans to be submitted to WFP as agreed through the distribution food monitor. Closely follow up the implementation of these plans.
- Supervise the FDPs to ensure that all commodities arriving at any given point, at distribution centers are properly accounted for. Sign and date each document verified by you as proof of verification.
- Check that storage and stacking of commodities is properly undertaken in an organized manner, at distribution points to enable smooth distributions.
- The overall objective was to improve the quality, health and productivity of the refugees from the DRC, thereby alleviating through the delivery of basic assistance in the form of health services in addition to other community and social services.
Education
Diploma - Information Technology (IT)
Evelyn Hone college
01.2011
School Certificate - Grade Twelve
Mporokoso Sec School
01.2007
Skills
- Web application Development
- PHP
- HTML
- VBNet
- Css
- Javascript
- C#
- Window Apps Development
- VB
- Database Management
- SQL Server
- Computer Networking
- Graphical Design
- Corel Draw
- Photoshop
- Adobe Illustrator
- Program Tool development
- VBA Micro
- Excel
Languages
Lozi
English
Bemba
Nyanja
Personal Information
- Title: IT Technician
- Date of Birth: 17th January 1979
- Nationality: Zambian
Timeline
Operation Coordinator /IT Support
OneSight
01.2017 - Current
IT Support Technician
Incredible digital connections
01.2016 - 01.2017
Trust Development Officer
World Hope International
01.2015 - 01.2016
Distribution Centre Supervisor
Zambia RedCross
01.2014 - 01.2015
Diploma - Information Technology (IT)
Evelyn Hone college
School Certificate - Grade Twelve
Mporokoso Sec School
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