Hi, I’m
Mwaba Kunda
Ndola
Summary
Resourceful IT Specialist with 10 years of experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored IT deployment and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws and upgrade challenges.
Overview
10
years of professional experience
Work History
SunFM/TVNdola
IT Support Specialist
07.2022 - Current
Job overview
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
- Supported new infrastructure planning and deployment to meet organizational expectations.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Mafken FMMufulira
Marketing Manager
05.2021 - 11.2022
Job overview
- Prepared and sent proposals to prospective clients.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Prepared monthly sales reports to document sales volumes, potential sales and areas of proposed client base expansion.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Marketed products and services at tradeshows and promotional events.
Phoenix FMNdola
Radio Marketing Specialist
02.2020 - 03.2021
Job overview
- Implemented initiatives to increase brand awareness and engagement with target audience.
- Utilized full range of marketing tactics and tools to drive lead conversion and quality across multiple channels.
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
Phoenix FMNdola
Branch Supervisor
01.2018 - 12.2019
Job overview
- Designed sales and service strategies to improve revenue and retention.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Phoenix FMNdola
Station Manager
01.2014 - 12.2018
Job overview
- Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Reviewed operational and financial reports to meet station goals and objectives.
- Monitored broadcasts for conformance with policies and regulations and quickly stepped in to correct critical issues.
Education
Alison
from Diploma - Social Media Marketing
2021
Google
from Digital Marketing
2021
Hubspot Academy
Some College (No Degree) from Content Marketing
Copperbelt UniversityKitwe
from CCNA Networking
ZAMIMLusaka
from Certificate - Marketing (CIM)
Skills
- Hardware Diagnostics
- Technical Troubleshooting
- Customer Support Needs Assessment
- Multitasking and Prioritization
- Analytical and Methodical
- Troubleshooting Network Issues
- Teamwork and Collaboration
- Issue and Resolution Tracking
- Attention to Detail
Timeline
IT Support Specialist
SunFM/TV
07.2022 - Current
Marketing Manager
Mafken FM
05.2021 - 11.2022
Radio Marketing Specialist
Phoenix FM
02.2020 - 03.2021
Branch Supervisor
Phoenix FM
01.2018 - 12.2019
Station Manager
Phoenix FM
01.2014 - 12.2018
Alison
from Diploma - Social Media Marketing
from Digital Marketing
Hubspot Academy
Some College (No Degree) from Content Marketing
Copperbelt University
from CCNA Networking
ZAMIM
from Certificate - Marketing (CIM)
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