Mwaba Mwanza
Ndola,Zambia
Summary
Detail-oriented and proactive professional with extensive experience in administrative support, accounting, and healthcare assistance. Skilled in office management, financial reporting, and patient care. Adept at maintaining organized records, facilitating communication, and ensuring efficient operations. Strong background in patient support, vital signs monitoring, and infection control. A team player with excellent leadership and interpersonal skills, committed to continuous learning and professional growth.
Overview
9
9
years of professional experience
Work History
Administration Officer
ZESCO Ltd
Ndola, Zambia
08.2017 - Current
- Prepare and manage daily, mid-monthly, monthly, and annual security divisional reports
- Process Zambia Police monthly meal allowances and maintain accurate financial records
- Update and track all staff records within the security department
- Prepare official memorandums, subsistence allowances for staff travel, and documentation follow-ups
Office Messenger
ZESCO Ltd
Mpika, Zambia
07.2016 - 07.2017
- Distributed mail, parcels, and confidential documents across departments
- Assisted departments with photocopying, filing, and data entry tasks
Office Assistant - Registry
Mpika District Council
Mpika, Zambia
11.2015 - 06.2016
- Managed high volumes of files daily with precision and reliability
- Organized large volumes of records, meeting strict timelines and quality standards
- Assisted visitors by directing inquiries and facilitating smooth office operations
Education
Diploma - Accounting
ZICT College
Ndola03.2025
Certificate - Nursing Assistance
01.2024
ZICA Technician Certification -
NIPA
Lusaka12.2014
Secondary Education - Grade 10 - 12 Certificate
Kamwala High School
Lusaka12.2007
Skills
- Records & Document Management
- Scheduling & Calendar Management
- Clerical & Correspondence Support
- Office Supply & Inventory Management
- Financial Reporting & Budgeting
- Data Entry & Analysis
- Payroll & Allowance Processing
- Expense Tracking
- Patient Care & Assistance
- Vital Signs Monitoring
- First Aid & CPR Certified
- Catheter Care & Safe Patient Handling
- Infection Control & Hygiene Maintenance
- Communication & Compassionate Patient Support
- Medical Record Keeping & Documentation
- Team Collaboration with Healthcare Professionals
- Observational Skills & Patient Monitoring
- Microsoft Office Suite
- Database Management
- Incident Reporting Systems
- Strong Communication & Interpersonal Skills
- Leadership & Team Collaboration
- Time Management & Multitasking
- Adaptability & Problem-Solving
Accomplishments
- Successfully managed and updated high volumes of records with 100% accuracy.
- Streamlined office processes, reducing document retrieval time by 30%.
- Enhanced team productivity by implementing a structured document tracking system.
- Maintained compliance with security protocols and administrative standards, ensuring zero data breaches.
Personal Information
Title: Accountant | Administrative | Certified Nursing Assistant (CNA) Professional
References
- Judith M. Sampa, ZESCO Ltd, +260 974839467 / +260 969239030, JSampa@zesco.co.zm
- Mudson Ng'andu, Mary Begg Health Services, Ndola, Zambia, +260 977403610, mudsonngandu@gmail.com
- Nomsa M. Ngoma, ZESCO Ltd, +260 978403377, NCmiti@zesco.co.zm
Education Certifications
- Diploma in Accounting, Ongoing, 06/01/22, Present, ZICT College, Ndola, Zambia
- Certificate in Nursing Assistance, 2024
- Certificate of Attendance - Practical Training, Moving & Handling, First Aid, CPR, Catheter Care
- First Aid Certificate
- ZICA Technician Certification, 06/01/13, 12/31/14, NIPA, Lusaka, Zambia
- Secondary Education (Grade 10 - 12 Certificate), 01/01/05, 12/31/07, Kamwala High School, Lusaka, Zambia
Core Skills
Records & Document Management, Scheduling & Calendar Management, Clerical & Correspondence Support, Office Supply & Inventory Management, Financial Reporting & Budgeting, Data Entry & Analysis, Payroll & Allowance Processing, Expense Tracking, Patient Care & Assistance (bathing, dressing, feeding, toileting), Vital Signs Monitoring (blood pressure, temperature, pulse, respiration), First Aid & CPR Certified, Catheter Care & Safe Patient Handling, Infection Control & Hygiene Maintenance, Communication & Compassionate Patient Support, Medical Record Keeping & Documentation, Team Collaboration with Healthcare Professionals, Observational Skills & Patient Monitoring, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Database Management, Incident Reporting Systems, Strong Communication & Interpersonal Skills, Leadership & Team Collaboration, Time Management & Multitasking, Adaptability & Problem-Solving
Languages
Spanish
First Language
English
Upper Intermediate
B2
Timeline
Administration Officer
ZESCO Ltd
08.2017 - Current
Office Messenger
ZESCO Ltd
07.2016 - 07.2017
Office Assistant - Registry
Mpika District Council
11.2015 - 06.2016
Diploma - Accounting
ZICT College
Certificate - Nursing Assistance
ZICA Technician Certification -
NIPA
Secondary Education - Grade 10 - 12 Certificate
Kamwala High School