Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
MWALUKA NSAMPALA

MWALUKA NSAMPALA

Lusaka

Summary

PROFILE/ PROFFESIONAL SUMMARY An independent and self-motivated business development officer with proven and tested business, Research, data analysis, Report writing, planning, sales and marketing skills. A strong link between theory and practice through my work experience and education background. Hard working and proactive with solid foundation of being trustworthy and dependable performance. Adapts at handling all acquired information in the place of work. Ability to work in varying schedules and possess impressive oral and written communications skills.

Overview

2
2
years of professional experience

Work History

OPERATIONS ASSISTANT

AHVIA BEAUTY AND WELLNESS
09.2020 - 01.2021
  • Direct and supervise retail staff across retail outlets to ensure they meet set objectives Provide training to retail employees to develop their skills and enhance their job performance
  • Ensure compliance with company policies and procedures Provide solutions and address performance issues in a timely and effective manner
  • Monitor the activities of the customer service department of the retail outlets to ensure a satisfied clientele
  • Contact store manager and other retail staff to communicate relevant information
  • Mentor and motivate sales staff to put in their best in order to achieve financial goals
  • Develop and implement budget and plans for the retail operations Visit retail establishments to ensure efficient and effective management as well as high performance sales
  • Develop policies for the merchandising of goods in retail stores
  • Monitor inventory levels to determine the need for stock supply at each retail outlet
  • Set and regulate product pricing using results of market and demand analysis
  • Ensure compliance with health / safety policies and procedures at retail sites
  • Listen to customer complaints to address and resolve their issues
  • Evaluate operational and financial records to determine sales performance of a retail store.

ENUMERATOR

CENTRAL STATISTICS OFFICE
02.2020 - 08.2020
  • Conducting door to door interview on a survey to identify the skills gap existing in the labour industry
  • To address the needs of the labour industry by ensuring appropriate skills are available in the labour market
  • The objective of the survey is to ensure the Ministry of
  • Labour take note of the required skills on the demand side (industries) and the supply side (Training institutions through the Ministry of Education) to develop the curriculum to match the needs of the industries
  • Document all the findings in the provided data collection tools
  • Compiling and sorting the filed data collection tools as directed by the supervisor
  • Ensure collected data is accurately recorded
  • Capture data using digital data entry technology provided
  • Ensure anonymity of respondents and develop relationship of trust and safe space during data collection exercise with respondents
  • Identify and report any challenges faced that could affect the quality of the data
  • Take responsibility for project equipment that you may be entrusted with
  • Report daily issues and challenges to the project officers
  • Any other duties assigned by the project manager
  • Establishing good rapport with respondents identified through statistical data collected from PACRA, Registrar of Societies, Registrar for NGOs and the local council of registered establishments
  • Collection of information while maintaining the utmost confidentiality through interviews using a questionnaire.

TREASURER, JUNIOR

CHAMBERS INTERNATIONAL ORGANISATION
03.2019 - 11.2019
  • Financial planning and budgeting of the membership monies collected to successfully to finance initiatives planned such as fundraising ventures to generate income for projects of the year through different entrepreneurial tasks such as bake sales, selling of water at campus events such aerobic mania etc
  • Book-keeping and record keeping of all members, ensuring all members pay the their membership fees as well as follow ups on those that do not pay
  • Plan for refreshments for the monthly meetings held to discuss events to be held as well as recruitment of new members
  • PROJECTS Successfully established a recycle UNZA project on campus to create a positive impact on the environmental and also increase awareness on the importance of preserving the environment (2019)
  • Recycle UNZA to reduce the disposal pf plastic and food waste materials at UNZA landfill to reduce pollution and litter by setting up easy recycle stations around campus
  • By creating a single stream recycling initiative for waste diversion at the University of
  • Zambia by pairing every trash bin with a recycling bin to toss plastics, glass different and paper without having to sort them out before hand
  • The goal of this project is to reduce mismanagement of recyclable waste by 50% and also generate extra income to channel to other projects with the assistance of various stakeholders such as UNZA management, Local manufacturing and recycling companies as well as Local government.

SALES CLERK

DONMAC LIMITED
03.2019 - 09.2019
  • Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers Source and work customer referrals Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed Perform cost-benefit analysis for prospective customers and byadvise on appropriate purchase options Promote specific products as directed by upper management Inform leads and customers of current promotions and discounts Maintain positive business and customer relationships in the effort to extend customer lifetime value Develop strategies for more effective sales, both individually and as part of a team Track all appointments, sales, complaints, status reports, etc
  • Thoroughly for manager review Self-improve continuously by way of experience and manager feedback.

Education

Bachelor of Arts Degree - Development Studies

UNIVERSITY OF ZAMBIA
2019

O’ level certificate - undefined

KABULONGA GIRLS SECONDARY SCHOOL
2013

Skills

  • Working computer knowledge of
  • MS Word, Excel, Power Point, and Internet
  • Goal Oriented and ability to work under pressure
  • Excellent Customer service skills
  • Honest, sound and sober minded
  • High level of integrity, Reliability Confidentiality and Effective team player
  • Good communication and interpersonal skills
  • Negotiating skills
  • Excellent oral and written communication skills
  • Logical, Initiative, Analytical, innovative and attention to details
  • Good coordination, problem solving and networking skills
  • Excellent problem solving skills
  • Monthly Closings
  • Project Coordination
  • Data Communications
  • Customer Feedback
  • Microsoft Word
  • Operations and Procedural Knowledge
  • Project Planning
  • Organizational Management
  • Email Correspondence
  • Content Management Expertise
  • Customer Support
  • PowerPoint Presentations
  • Managing Assets
  • Critical Thinking
  • Personnel Scheduling
  • Customer Transactions

Accomplishments

  • Resolved product issue through consumer testing.

Timeline

OPERATIONS ASSISTANT

AHVIA BEAUTY AND WELLNESS
09.2020 - 01.2021

ENUMERATOR

CENTRAL STATISTICS OFFICE
02.2020 - 08.2020

TREASURER, JUNIOR

CHAMBERS INTERNATIONAL ORGANISATION
03.2019 - 11.2019

SALES CLERK

DONMAC LIMITED
03.2019 - 09.2019

Bachelor of Arts Degree - Development Studies

UNIVERSITY OF ZAMBIA

O’ level certificate - undefined

KABULONGA GIRLS SECONDARY SCHOOL

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MWALUKA NSAMPALA