Mwamba Musonda
Ndola
Summary
Friendly and customer-focused professional with experience in both food service and retail environments, including roles as a waitress and sales associate. Skilled in delivering excellent customer service, handling transactions efficiently, and creating a positive, welcoming atmosphere. Possesses strong communication and interpersonal skills, with a proven ability to meet customer needs, resolve issues, and ensure high-quality service. Adept at working in fast-paced settings, managing multiple tasks, and maintaining attention to detail while building strong customer relationships to enhance satisfaction and drive sales.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Michelangelo luxury lodge and resturant
Ndola
06.2024 - Current
- Delivered exceptional customer service in high-end dining, enhancing guest satisfaction.
- Assisted guests with menu selections and answered questions about dishes.
- Coordinated with team members to ensure timely food delivery, improving overall dining experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Managed cash register transactions and processed payments efficiently.
- Organized dining spaces for special events to create an inviting atmosphere.
- Cultivated positive relationships with regular customers through engaging conversation, fostering loyalty.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Sales Associate
MTN Zambia
Ndola
04.2024 - 06.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting mobile devices and services.
- Guided customers in product selection, providing tailored advice and addressing inquiries.
- Educated customers on product features and benefits.
- Resolved customer inquiries and concerns promptly.
- Processed sales transactions with a focus on accuracy and customer satisfaction.
- Collaborated with team members to consistently meet and exceed daily sales goals.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Bachelor of Science - Design And Technology
Technical And Vocational Teachers' College
Luanshya08-2023
Skills
- Order taking
- Menu knowledge
- Order coordination
- Cash handling
- Sales expertise
- Upselling techniques
- Customer service
- Time management
- Team collaboration
- Client engagement
- Verbal and written communication
Languages
English
Advanced (C1)
C1
Bemba
Upper Intermediate (B2)
B2
Nyanja
Elementary (A2)
A2
Certification
Teacher Council Of Zambia-certification
Affiliations
Electoral Commission of Zambia (ECZ) - polling assistant
Timeline
Waitress
Michelangelo luxury lodge and resturant
06.2024 - Current
Sales Associate
MTN Zambia
04.2024 - 06.2024
Bachelor of Science - Design And Technology
Technical And Vocational Teachers' College