MWAMBA SIMWEMBA

Coordinated travel arrangements and efficiently managed executive schedules to optimize time and resources.

Monitored office supply levels and processed procurement orders to ensure uninterrupted operations.

Maintained accurate records, processed invoices, and managed financial data using Sage and SAP ERP systems, supporting smooth financial workflows.

Provided software support and training to staff, enhancing overall office productivity.

Organised meetings and prepared comprehensive minutes and reports to facilitate effective communication.

Developed and maintained spreadsheets and databases to track performance metrics and sales data, supporting data-driven decision-making.

Facilitated effective internal and external communication by managing correspondence, phone calls, and email inquiries promptly and professionally.

Assisted with calendar management and prioritised tasks to ensure deadlines and commitments were consistently met.

Supported event planning and coordination, including logistics, invitations, and resource allocation for company meetings and functions.

Ensured confidentiality and secure handling of sensitive documents and information in compliance with company policies.

Implemented and improved office procedures to enhance workflow efficiency and reduce operational bottlenecks.

Collaborated with cross-functional teams to support project delivery and administrative needs.

Managed expense reports and petty cash reconciliation to maintain accurate financial records.

Troubleshot basic IT and software issues, liaising with technical support to minimise downtime.

• Managed a portfolio of over 30 client accounts, ensuring proactive communication and timely resolution of client issues to enhance customer satisfaction.
  
  Exceeded sales targets by 20% through consultative selling techniques and strategic engagement with key clients.
  
  Developed and executed tailored account strategies, resulting in increased customer retention and revenue growth.
  
  Negotiated competitive pricing, freight rates, and service terms, maximizing profitability while maintaining strong client relationships.
  
  Monitored sales performance, prepared budget forecasts, and ensured strict compliance with export regulations and financial policies.
  
  Built and nurtured long-term relationships with policyholders and small business clients, fostering loyalty and repeat business.
  
  Delivered persuasive product presentations and successfully closed high-value deals, contributing significantly to revenue growth.
  
  Collaborated with cross-functional teams including marketing, technical support, and logistics to deliver seamless service and resolve complex client issues.
  
  Identified upselling and cross-selling opportunities within existing accounts, expanding product footprint and revenue streams.
  
  Conducted regular business reviews with clients to assess satisfaction, address concerns, and align on future goals.
  
  Managed contract renewals and negotiated terms to secure long-term partnerships and maximize customer lifetime value.
  
  Utilized CRM systems to track sales activities, monitor pipeline status, and generate detailed reports for senior management.
  
  Provided training and mentorship to junior sales staff, fostering skill development and enhancing team performance.
  
  Stayed abreast of industry trends, competitor activities, and market conditions to proactively adapt sales strategies.
  
  Led the resolution of billing discrepancies and order fulfillment issues, ensuring positive client experiences.

Coordinated travel arrangements and efficiently managed executive schedules to optimize time and resources.

Monitored office supply levels and processed procurement orders to ensure uninterrupted operations.

Maintained accurate records, processed invoices, and managed financial data using Sage and SAP ERP systems, supporting smooth financial workflows.

Provided software support and training to staff, enhancing overall office productivity.

Organised meetings and prepared comprehensive minutes and reports to facilitate effective communication.

Developed and maintained spreadsheets and databases to track performance metrics and sales data, supporting data-driven decision-making.

Facilitated effective internal and external communication by managing correspondence, phone calls, and email inquiries promptly and professionally.

Assisted with calendar management and prioritised tasks to ensure deadlines and commitments were consistently met.

Supported event planning and coordination, including logistics, invitations, and resource allocation for company meetings and functions.

Ensured confidentiality and secure handling of sensitive documents and information in compliance with company policies.

Implemented and improved office procedures to enhance workflow efficiency and reduce operational bottlenecks.

Collaborated with cross-functional teams to support project delivery and administrative needs.

Managed expense reports and petty cash reconciliation to maintain accurate financial records.

Troubleshot basic IT and software issues, liaising with technical support to minimise downtime..