Mwangala Nawa

Work History

Whence Financial Services

05.2023 - Current

Increased client retention rates by offering exceptional service and fostering strong relationships.
Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
Exceeded sales goals through proactive networking and lead generation initiatives.
Interviewed prospective customers to discuss financial goals and means surrounding Type loans.
Built positive relationships with customers by offering best financing and product options for Type loans.
Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations.
Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
Negotiated favorable loan terms on behalf of clients, leveraging strong communication skills and industry expertise.
Reduced loan application errors, implementing strict quality control measures for document verification.
Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
Conducted comprehensive financial analyses to determine borrower eligibility for various loan programs.

Izwe Loans

01.2023 - 05.2023

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Census

06.2022 - 09.2022

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Topstar

09.2017 - 12.2019

Sale Director

02.2015 - 11.2017