Mwango Chanda

Accomplished Senior IT Technician with extensive experience at Fibrecom LTD, excelling in network troubleshooting and customer service. Spearheaded the establishment of Fibrecom Internet Services, enhancing operational efficiency by 30%. Proficient in virtualization technologies and adept at problem-solving, ensuring seamless IT support and infrastructure maintenance. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

• Jacob, Kutumela, Executive Head: Forensic Services, +27115464561, Vodacom South Africa, South Africa, Advocate
• Derrick, Brown, Support Technician, +27115464583, Datacentrix
• Errol, Van Graan, National Executive Head: Customer Care Support, +27116348521, Vodacom South Africa, South Africa
• Sheila, Muluba, Assistant Manager: Human Resources, +260 211 212 772, Bayport Financial Services, Zambia
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• Goerge, Shanabwato, Customer Service Manager, +260 978531788, Zesco Limited, Zambia

• Played the role of Team Leader, for Vodacom Life Centre site effectively over a period of two years.
• Documented a process for SQL installation from a client perspective.
• Perfected mail to phone setup and troubleshooting skills.
• Supervised floor trunking procedures, at numerous Vodacom South Africa sites.
• Assisted in setting up a procedure for logging complaints and faults at Bayport Financial Services using a help desk system known as Spice Works.
• Assisted in the foundation of a knowledge base system at Bayport Financial Services.
• Supervised wall trunking and floor trunking for numerous Bayport Financial Services sites.