Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
CustomerServiceRepresentative
Mwango Chokolo

Mwango Chokolo

Lusaka,Zambia

Summary

A Highly-motivated individual with desire to take on new challenges. Vested with work experience more than 5 years, I have a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Technical Specialist

02.2020 - Current
  • Performing system and data restores for all bank IT systems
  • Providing guidance and training for basic troubleshooting to branch systems admins
  • Support and Maintain bank phone system and provide monthly network utilization reports
  • Ensuring all bank Operating systems and various software operate and meet bank standards
  • Configuration of servers, laptops and various bank equipment for effective management of Virtual environments.

IT Help Desk Officer

Stanbic Bank
Lusaka, Zambia
01.2017 - 01.2020
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.

Data Abstractor

Elizabeth Glaser Pediatric AIDS Foundation
02.2015 - 08.2016
  • Initiatives and Achievements:
  • Collected data from patient files for people on Anti-Retroviral Treatment (ART)
  • Worked hand in hand with health personnel at health facilities

Intern-Technical Support

Post Newspaper
06.2012 - 02.2015
  • Key Initiatives and Achievements:
  • Configured routers
  • Installed Operating Systems, office packages & printer software
  • Backed up Data
  • Provided ISP services and troubleshooting network challenges
  • Uploaded Newspaper for online clients

I.T Intern

Standard Chartered Bank
06.2013 - 08.2013
  • Key Initiatives and Achievements:
  • Tested Applications for Windows 7 Compliance

Education

AWS Certified Cloud Practitioner -

11.2022

Certified in Research Ethics Training with FHI360 -

02.2015

Bachelor of Computer Science -

DMI-St. Eugene University
12.2014

Full School Certificate -

Mpelembe Secondary School
01.2010

Full Primary School Certificate -

Sonshine Primary school
01.2005

Skills

  • KEY COMPETENCES/SKILLS
  • Troubleshooting Printers and Internet Problems
  • Networking
  • Resolving Hardware and Software Problems
  • Setting up mail servers
  • Use of VMware to migrate and build virtual servers
  • Management of storage via NETAPP
  • Data backup management with use of Netbackup for data storage and restoration
  • PERSONAL ATTRIBUTES
  • Communication skills
  • Result Oriented
  • Team player
  • Self-motivated and Innovative
  • Self-confident and easily Adapts to changing landscapes of work
  • Technical Support Background

References

REFRENCES Mrs. Yaza Kara Head Digital Transformation Stanbic Bank Zambia P.O Box 31955 Lusaka, Zambia Mobile: +260960505050
Mr. Nchima Nchito Nchito and Nchito Advocates Stand No. 18845 Lusaka, Zambia Mobile: +260977770737

Languages

English
Proficient
C2

Timeline

Technical Specialist

02.2020 - Current

IT Help Desk Officer

Stanbic Bank
01.2017 - 01.2020

Data Abstractor

Elizabeth Glaser Pediatric AIDS Foundation
02.2015 - 08.2016

I.T Intern

Standard Chartered Bank
06.2013 - 08.2013

Intern-Technical Support

Post Newspaper
06.2012 - 02.2015

AWS Certified Cloud Practitioner -

Certified in Research Ethics Training with FHI360 -

Bachelor of Computer Science -

DMI-St. Eugene University

Full School Certificate -

Mpelembe Secondary School

Full Primary School Certificate -

Sonshine Primary school

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Mwango Chokolo